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“Good hotel, poor service”

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Hyderabad Marriott Hotel & Convention Centre
Ranked #33 of 307 Hotels in Hyderabad
Mumbai (Bombay), India
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good hotel, poor service”
Reviewed June 4, 2013

Stayed for one night only. Dined in their North Indian restaurant. Passable food but slow service. However,next dear the coffee shop for breakfast was astounded by the poor level of service. I had to ask three times to be served coffee and then was served a coffee which had sugar, when I had specifically asked for coffee without sugar. The rooms are well appointed though and the Internet connection offered really good.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank ashvinichopra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this review, June 6, 2013
Dear Mr. Chopra,

Thank you for your feedback!

Whilst we are glad that you found our rooms comfortable, we regret that you did not find the service up to the mark. We assure you that the service issues mentioned by you will be thoroughly investigated and that this is not a regular occurrence.

We do hope you will stay with us again and give us another opportunity to help you experience true Marriott award-winning service!

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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884 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
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English first
Bangalore
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 30, 2013

I booked only a one night stay and I regret that I did not stay any longer here. The check-in process was quick and smooth and nice courteous staff to greet you. The standard room here was way better than my expectations. It had very nice décor and was quite spacious. The bathroom neat and had a little bath tub too.

The hotel décor overall was very nice and cleanliness was top notch. One of the very few hotels where they did not have a namesake security. The security checks at the entrance were actually quite rigid and not a gimmick as we see in most other hotels.


I can write paragraphs together about the breakfast buffet. it is hands down one of best breakfast buffets I have ever seen anywhere. Amazing variety of food and delicious too. I am pretty damn sure that no one can walk out disappointed from here. You can spend a couple of hours if you wish to ;)

Hotel has a nice little swimming pool and gym and those are the only recreational facilities available here. The altitude bar was very nice to hangout and reasonably priced as well.

It was a super experience and I wish I could've extended my stay here.

  • Stayed May 2013, traveled solo
    • Value
    • Location
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Helpful?
2 Thank Sid2109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this review, June 6, 2013
Dear Sid2109,

Thank you for the wonderful feeback!

We are happy to know that enjoyed your visit to our hotel. Your compliments will be passed on to the hotel staff who will only be motivated by your praises.

We look forward to having you stay with us again.

Do "like" us on Facebook.

Warm Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed May 27, 2013

We stayed in Marriott as a we went to Hyderabad for previsit before relocation. I had stayed in this hotel when it was in the name of Viceroy. Now everything looked nice for me as I had a smell of intimacy. My son enjoyed the breakfast and also lunch in this hotel. Eveything was his favorite. The chef was so kind to us that he prepared pepper coction for my son who was suffering from cold and cough, without we asking for it. Homely touch made us feel Home away from home. View from the room was good but they need to cleanup bushes and plastic garbage which spoils the beauty of Hussain sagar when we see from the room. This is very safe and secure place for families who visit Hyderabad.

Room Tip: Rooms facing Hussain sagar is very good and pleasing during evenings and night.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Abhi62001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this review, June 6, 2013
Dear Abhi62001,

Thank you for the warm feedback!

We are glad that you enjoyed your visit to Hyderbad and that we were able to contribute towards your experience.

Please do keep visiting us once you have relocated to Hyderbad.

All the best!

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai, India
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 17, 2013

I recently visited this hotel based on my colleague recommendation...

This was pleasant experience....They provided a big room, excellent food, the best services and caring staff!

A very nice expereince and i strongly recommend this hotel for any business professional....

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MSampath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this review, May 21, 2013
Dear Mr. Sampath,

Thank you for the great review!

We are glad that you enjoyed our stay with us and that the food and hotel facilities were to your liking.

We look forward to your future visits to our hotel!

Do "like" us on Facebook.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 13, 2013

I was at the Hyderabad Marriott as part of a conference. While the location is great, it is also just next to a sewage canal which creates a terrible stench sometimes.

Some may appreciate that it is an old hotel that has been converted into a 5 start hotel, the fact remains that it is still not very well planned, especially the convention centre and the facilities. For instance, there was only one lift which was trying to accomodate hundreds of delegates to move from the convention centre to the lobby, from where there could go to their rooms. This caused a lot of commotion and also made it tiring for the delgates.

While the breakfast was decent, the food otherwise provided during the buffet for lunch and dinner was terrible. (It may be true that there may be budget constraints and that affects the quality and menu, however, a hotel has a reputation to upheld)

The rooms were just about average, and the age of the hotel clearly showed here. After a visit to the Pune Marriott, I had extremely high expectations from this hotel, but was hugely disappointed.

Would definately not recommend for high profile conferences. However, it does provide great value for money, and if you need a good brand at a relatively lower price, then you can give it a shot, otherwise, give it a miss.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gopalkish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this review, May 17, 2013
Dear Mr. Gopalkish,

Thank you for the review and feedback!

We regret that your stay with us was not as per your expectations. However, please be rest assured that our the quality of our food and service are not influenced by price. Nevertheless, your point is duly noted.

Once again, thank you for your insightful feedback.

We do hope you will stay with us again.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, Maharashtra, India
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 8, 2013

I had a couple of days stay in April2013 at this amazing hotel. The reception staff is very friendly and helpful. After a quick check in I was pleased to see the room done up as per my preference they had sought initially. One remarkable thing about this hotel is it gives a sense of extreme safe and secure premises. The cleanliness is good and the food served has variety from authentic hyderabadi to suit everyone's taste buds. The location is excellent. One area they can improve upon is by introduction of entertainment and activities to have some fun time...

Room Tip: Choose one overlooking the lake...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank piyushgupta709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this review, May 9, 2013
Dear Mr. Gupta,

Thank you for the feedback!

We are glad that you had a comfortable stay with us and that we were able to cater to all your preferences. We will be deligted to pass on your compliments to our associates at the Reception, in the Security team and the Kitchen. Your feedback, we are sure, will only motivate them to serve you better.

Please do join us at Altitude, our Bar and Lounge, the next time you visit Hyderabad. It has a different entertainment line for every day of the week. We are sure that you will enjoy it!

Do visit us again!

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 7, 2013

I stayed at the Hyderabad Marriott Hotel recently. The hotel centrally located next to Hussain Sagar lake. This is a old hotel that has been converted to Marriott. This is well maintained and service is very good. This is also connected to the Courtyard by Marriott. Most importantly, the price was very attractive.

Room Tip: Good for business travellers.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAC_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this review, May 9, 2013
Dear PAC_SG,

Thank you for the feedback!

We are glad to know that you found our hotel value for money and enjoyed your stay with us.

Looking forward to your next visit.

Do "like" us on Facebook.

Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyderabad Marriott Hotel & Convention Centre

Property: Hyderabad Marriott Hotel & Convention Centre
Address: Tank Bund Road | Opposite Hussain Sagar Lake, Hyderabad 500080, India
Phone Number:
Location: India > Telangana > Hyderabad District > Hyderabad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Hyderabad
#28 Luxury Hotel in Hyderabad
#31 Business Hotel in Hyderabad
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hyderabad Marriott Hotel & Convention Centre 5*
Number of rooms: 293
Official Description (provided by the hotel):
Overlooking the Hussain Sagar Lake, Hyderabad Marriott Hotel & Convention Centre blends fresh style and traditional aesthetics to provide premium accommodation for the business and leisure traveler. Situated in the heart of the city, Hyderabad Marriott is conveniently located just 35 mins from the Rajiv Gandhi International Airport and has an easy access to the business districts US Consulate, HICC, Hitech City; along with the historic monuments like SalarJung Museum, Charminar, Golkonda & Laad Bazaar. An ideal destination for conventions, the hotel houses a Convention Centre with the latest AV and interpretation facilities. The hotel’s picturesque location with 13,000 sq ft of outdoor spaces and sumptuous restaurants make it a popular Convention destination. ... more   less 
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Also Known As:
Marriott Hyderabad
Hyderabad Marriott
Hotel Marriott Hyderabad
Jw Marriott Hotel Hyderabad

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