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“Decent hotel”

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Hyderabad Marriott Hotel & Convention Centre
Ranked #22 of 319 Hotels in Hyderabad
Reviewed February 26, 2013

The location is on Tank Band road, opp. Hussein sagar lake, very busy area. The check in and check out was okay. The lobby is small but okay, the room was decent size and with all modern amenities. The bathroom was also fairly okay in size etc. the interior were pleasing. The quality of food was quiet good, service overall was above average. The buffet breakfast had decent spread but what was outstanding was the service of the entire team there.

  • Stayed: February 2013, traveled on business
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Thank Nareshm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this reviewResponded February 28, 2013

Dear Mr. Naresh,

Thank you for your kind words!

We will be sure to pass on your compliments to the staff at the hotel who will only be encouraged by your feedback and motivated to continue performing at their best.

We look forward to having you stay with us again.

Warm Regards.

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729 - 735 of 1,057 reviews

Reviewed February 21, 2013

I checked in and was immediately upgraded to a suite. The suite was nice but you could hear the beats of the disco and the air conditioning vent on the far side of the room was noisy. When I complained, I was moved to another room and downgraded. My problem with this is that the hotel upgraded me on their own without me asking and then did not have the courtesy to inform me that they were downgrading me. On the dark side, you can still feel the beat from the disco in the rooms away from the disco and I guess the problem is everywhere in the hotel. Plus the interior is dark due to lack of sunlight. The location of the hotel, though central, still not the kind of place where you would slip out for a brief walk as the surrounding area is run down. On the bright side, the food was amazing and the waiters and other staff were very polite and sincere. Laundry service was prompt and good quality and the rooms were clean and comfortable though a bit on the smaller side.

Room Tip: Ask for rooms in the wing away from the night club to be assured of a good night's sleep!!
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  • Stayed: January 2013, traveled on business
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Thank sahsameer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this reviewResponded February 26, 2013

Dear Mr. Sameer,

Thank you for the feedback!

Firstly, allow us to apologize for the miscommunication regarding your upgrade. We assure you that the same will not be repeated. Nevertheless, we are glad that you enjoyed the remainder of your stay and the food and service.

We look forward to your next visit to the hotel and would be grateful if you could share your travel plans with us in advance. We would like to ensure that you get to experience the great quality of service that Marriott is synonymous with.

Warm Regards.

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Reviewed February 18, 2013

We were a bit disappointed in the quality of this Marriott property. The check-in experience was not exceptional with the staff not being very engaged and not offering much in the way of thanks for being a Marriott elite member. At all other Indian properties, the staffs were overly friendly and had arranged special touches and room upgrades per-arrival; not this one. They begrudgingly upgraded us to a lake view room which was small, musty, and awkwardly appointed.

The executive lounge had fantastic service and so-so food. The restaurants at the hotel overall had so-so food. The location, as mentioned in other reviews, is off a major road with little in the area to see or places to walk around. Unless needing to be in this area, I would choose another hotel.

  • Stayed: February 2013, traveled as a couple
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Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this reviewResponded February 26, 2013

Dear Mr. Michael,

Thank you for feedback!

We sincerely regret that you did not enjoy your stay with us. We assure you that, just like our sister properties around the country, guest satisfaction is top priority for us and Marriott Elite members are on the top of that priority list. We do hope that you will consider this as a one off incident and not allow it to mar your opinion of us. We would sincerely appreciate it if you would share your travel details with us, the next time that you are visiting Hyderabad so that we can ensure that you experience the great quality food and service that you associate with Marriott as an Elite member.

Once again, thank you for patronizing Marriott and look we forward to having you back soon.

Warm Regards.

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Reviewed February 17, 2013

I stayed at the Marriott, Hyderabad as part of three day wedding celebrations. The hotel is well located opposite the iconic Hussain Sagar Lake; however, the access road to the property passes through some run-down surroundings not befitting the hotel. The hotel itself is quite compact and the main lobby quite modest in terms of size compared to other Marriott properties that I have stayed in.

The food is average to above average but I found the breakfast spread to be quite limited. Also, I felt the staff too slightly wanting in terms of speed and efficiency. On many occasions I had to wait for the phone to ring eight to nine times before the 'at your service' responded to me. Given my previous experience at several Marriott properties, this was a big let down.

The room size was adequate; however there were lot of malfunctioning furniture and doors in some of the rooms that my relatives were staying in. It must be noted that the walls are quite thin between rooms and a guest with cranked up volume on the TV may interrupt your sleep.

If you are Marriott Gold Elite member you do get access to some privileges including complimentary cocktails and snacks in the Executive Lounge and free wifi throughout the hotel.

My summary thoughts are that while this is a good business hotel in the heart of the city, Marriott could do better in terms of the level of service and upkeep.

  • Stayed: February 2013, traveled with family
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Thank VK_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this reviewResponded February 26, 2013

Dear Guest,

Thank you for your feedback!

We assure you that guest satisfaction is of the utmost importance to us and bearing the same in mind, we have duly noted your feedback in our records.This will help us ensure that your next visit with us is more enjoyable for you.

We look forward to having you stay with us again.

Warm Regards.

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Reviewed February 15, 2013

Attended a workshop in Marriott, Hyderabad. The room given to us was in Marriott Courtyard. A good size room. For the convenience of the participant, there was a desk at convention centre to check in. It was a little confusing to reach the room, as our room was in Marriott Courtyard. One needs to change the lift twice to reach the right floor.
Lobby in Marriot was small.
The food was not upto the mark during all the 3 days of workshop. On top of the that there was MSG in one of the Indian dishes, which I am allergic to. I was not expecting it in a hotel of Marriott grade.

Room Tip: SOme of the corner rooms have view to Lake.
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  • Stayed: February 2013, traveled on business
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Thank Manoshaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this reviewResponded March 3, 2013

Dear Guest,

Thank you for your feedback. We sincerely regret that you did not enjoy your stay with us. Guest satisfaction is of utmost importance to us and rest assured that your feedback will be considered as an opportunity for us to enhance ourselves and excel at serving you better. Having said that, we would further like to reassure you that we absolutely do not make use of MSG in our food. Refraining from the use of MSG is part of Marriott’s Standard Practices at a global level, and is adhered to very strictly.

We hope you will return to our hotel soon and give us the opportunity to serve you again.

Warm Regards

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Reviewed February 13, 2013

I was there for my honeymoon lovely experience . The staff were very helpful , soothing dinning experience. They changed the bed sheet line in twice they gave a wine bottle complement on telling its our honeymoon .

  • Stayed: November 2012, traveled as a couple
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Thank bsantoo_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this reviewResponded February 24, 2013

Dear Guest,

On behalf of the entire Marriott team, congratulations on your wedding!!!

We are glad that we were able to contribute towards making your Honeymoon memorable.

Wishing you and your spouse a wonderful married life!

Warm Regards.

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Reviewed February 9, 2013

Not up to mark of Marriott hotels. Very ordinary. I stayed here for 4 days for ENT conference and my expirence is pretty ordinary. I will not advise this hotel for family who came here for fun trip. It is nothing as compare to Marriott,Pune. I will not come back here again. Nothing special about hotel, it's room or bar. Food is also ordinary and I think they are not concern about their impression any more in Hyderabad. Room Tip- take lake view room cause that's only have view. Other rooms have view of Kabarastan.

  • Stayed: February 2013
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Thank DrPrashantDesai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharadDattaGM, General Manager at Hyderabad Marriott Hotel & Convention Centre, responded to this reviewResponded February 19, 2013

Dear Dr. Desai,

We are extremely apologetic that you did not enjoy your experience at the hotel. We would sincerely appreciate it if you would be kind enough to share your phone number with us so that we could get in touch with you and take a more detailed feedback that would help us serve you better in the future.

We look forward to speaking with you, as well as hosting you again in the future.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyderabad Marriott Hotel & Convention Centre

Address: Tank Bund Road | opposite Hussain Sagar Lake, Hyderabad 500080, India
Phone Number:
Location: India > Telangana > Hyderabad District > Hyderabad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Hyderabad
#20 Luxury Hotel in Hyderabad
#31 Business Hotel in Hyderabad
Price Range: $96 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyderabad Marriott Hotel & Convention Centre 5*
Number of rooms: 293
Official Description (provided by the hotel):
Overlooking the Hussain Sagar Lake, Hyderabad Marriott Hotel & Convention Centre blends fresh style and traditional aesthetics to provide premium accommodation for the business and leisure traveler. Situated in the heart of the city, Hyderabad Marriott is conveniently located just 35 mins from the Rajiv Gandhi International Airport and has an easy access to the business districts US Consulate, HICC, Hitech City; along with the historic monuments like SalarJung Museum, Charminar, Golkonda & Laad Bazaar. An ideal destination for conventions, the hotel houses a Convention Centre with the latest AV and interpretation facilities. The hotel’s picturesque location with 13,000 sq ft of outdoor spaces and sumptuous restaurants make it a popular Convention destination. ... more   less 
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Also Known As:
Marriott Hyderabad
Hyderabad Marriott
Jw Marriott Hotel Hyderabad
Hotel Marriott Hyderabad

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