For such a nice hotel and with the prestigious Hyatt name on the front there is something disturbingly off. I'll start with the good and end with the terrible service that I would've never imagined. The facilities are very nice, maybe the nicest of any hotel I've stayed in. Most of the staff is friendly, helpful and provide the right amount of server. Some of the staff are what I can only call overly friendly and helpful, or maybe intrusive. For example, whenever I would see the cleaning staff upon exiting my room they would insist on servicing my room even though I had the "do not disturb" sign on my door. On two of those occasions they even physically removed the sign causing me to stop and have a dialogue about how I don't want my room serviced then, let alone on their normal twice a day schedule. Where things get bad is that there are a lot of vague issues that seem to come up on the business side. The hotel was on a list of recommended places and discounted rates provided by my client. When I inquired about the special rate provided to that client I got an response that was 50% higher than the amount the client listed, but my travel dept had already made the reservation. Due to this and some rescheduling we canceled the Hyatt reservation. On the date of the original reservation I got a charge for one night. When we contacted the hotel they said they we had made two reservations for the same stay. One of those reservation had the name of our company's booking system, but not of any employee who would've made the reservation. After some back and forth they agreed to comp one night if we booked my stay for the revised dates, which we did. While it's completely possible the travel department somehow made two reservations we've never seen this problem before, let alone with no record of who did it. Finally, where the business side goes from questionable to deceitful was upon check out I was charged for all of the "complimentary" things I'd received. Upon getting the bill I disputed several charges which some of them were removed on the spot, but my breakfasts, which the staff reminded and assured me were complimentary on four occasions, were not. I thought I'd be able to take care of it when I returned state side but the hotel refuses to refund the charges and the corporate office acts as though it's a lame duck. I wouldn't have expected to have such questionable business practices from an established chain.
- Official Description (provided by the hotel):
- Situated in Banjara Hills, an upmarket locality and commercial center in Hyderabad, this hotel is the first urban Park Hyatt hotel in India. A contemporary and elegant hotel offering business travelers and local guests, a sophisticated ambiance for their stay. The hotel features 185 spacious and elegantly appointed rooms, 24 suites and 41 service apartments. Each of the hotel's guestrooms and suites are among the largest in Hyderabad. It is equipped with a range of facilities and world class amenities which includes complimentary Wi-Fi access and a hi-tech media hub. Designed by the renowned architecture firm of John Portman & Associates, each room at the hotel is designed to cater to the discerning individual seeking privacy, personalized service and luxurious elegance of a contemporary hotel. Offering comforts of home and more, The Residence at Park Hyatt Hyderabad is the preferred address for all residents who look for a perfect blend of luxury and personalized services. The generously proportioned and well-appointed residence is the city's first and most contemporary and spacious fully serviced apartment. With 41 apartments forming The Residence, each one of them is set up with well- furnished intricate details and facilities. ... more less
- Reservation Options:
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