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“Definitely does not measure up to Radisson standards”

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Radisson Blu Plaza Hotel Hyderabad Banjara Hills
Ranked #29 of 319 Hotels in Hyderabad
Reviewed September 28, 2013

Being a Club Carlson member I had booked this hotel as I had to catch up on somebody staying in Banjara Hills where the Hotel is located .Since I had come in the morning from Mumbai I had straight away proceeded for work and was to check in the evening . However locating the Hotel turned out to be quite a job by itself as it is tucked away in a far corner and not easy to at night . Check in was smooth and efficient but rooms are just okay nothing to write home about . Breakfast spread was okay but I have seen much better spreads at Radisson Hotels .Next day check out was an absolute nightmare as there was a huge group checking in and despite having informed the front desk to keep the formalities ready it was not done . The time consumed including checking on my minibar consumption was seen to be believed though I had consumed nothing from there and in the end I just made it to the airport for my flight - I am definitely giving this hotel a miss when I am in Hyderabad next time .

  • Stayed: August 2013, traveled on business
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Thank Prasenjit D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NishanSilva, General Manager at Radisson Blu Plaza Hotel Hyderabad Banjara Hills, responded to this reviewResponded October 22, 2013

Dear Guest,

At the onset we would like to thank you for your recent stay at Radisson Blu plaza Hotel Hyderabad Banjara Hills and for sharing your personal experience in this review.

It is always disappointing to hear that the people failed to deliver on this occasion. We deeply regret for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guests like yourself.

Your comments with regards to hotel services were immediately brought into attention of our Executive committee and we will initiate appropriate measures to resolve this issue on instant basis. With 100% guest satisfaction and ‘Yes I Can!’ philosophy as our prime motives, we take the concerns very seriously.

Radisson Blu Plaza Hotel Hyderabad Banjara Hills strives to cater to the needs of both business and leisure travelers with its convenient location, well-accommodated rooms, fitness centre, spa, restaurants, business centre and a host of other facilities.

I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward to meet you in person on your next visit to the hotel. Please do give us a call, and we would be delighted to have you again with us.

Best Regards,
Nishan Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,380 - 1,386 of 1,460 reviews

Reviewed September 16, 2013

We got worst experience in this hotel on 12th September, almost waited for 2hr for booked room allotment. When we got to our room no 511, we noticed that no power supply, telephone was not working, no water supply in bath room, even bath room door also not closed. It is completely repair room. We called the front desk staff. He was said, "We'll get to it when we can." We never had anyone check it out, and were not offered a new room. We were very hot, but managed. By evening only everything were repaired. In spite of 2days nice stay its a pathetic situation for ever and unforgettable experience for us.

  • Stayed: September 2013, traveled on business
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Thank lookrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

Radisson Blu, Banjara Hills far exceeded my expectations. Some pros & few improvement areas for the hotel are listed below :
Pros :
- Fresh, new property. Tastefully decorated
- Warm, courteous staff
- Reasonably priced room rates
- Really plush, large sized superior rooms with bath tubs. Someone from reception personally accompanies you to show the amenities in the room even at 12 midnight when I checked in
- Free, good speed internet
- Good pool & gym. Must mention the helpful gym instructor
- Large options to choose from for breakfast & meals
- Beautiful pieces of sculptors & paintings are displayed all around the hotel

Cons :
- Service is slow to very slowly specially in the restaurant
- Buffett spread gets repetitive
- Public washrooms on ground floor aren't clean enough - one of them overflowing during my stay
- Difficult to reach hotel as its much inside the main road

But overall I strongly recommend this property for families as well as business groups.

Room Tip: Choose pool facing rooms they are much better. Currently large construction is happening on the city...
See more room tips
  • Stayed: September 2013, traveled on business
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Thank Sanjay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NishanSilva, General Manager at Radisson Blu Plaza Hotel Hyderabad Banjara Hills, responded to this reviewResponded September 23, 2013

Dear Guest,

Thank you for choosing to stay with us on your recent business trip and for sharing your personal experience here in this review. We are pleased to know that you had a great stay experience and that we were able to go above and beyond your expectations.

Radisson Blu Plaza Hotel Hyderabad Banjara Hills strives to cater to the needs of both business and leisure travelers with its convenient location, well-accommodated rooms, fitness centre, spa, restaurants, business centre and a host of other facilities. With 100% guest satisfaction and ‘Yes I Can!’ philosophy as our prime motives, we are delighted to know that we were completely in sync with your expectations.

Also, the certain concerns raised by you are being looked into and certainly will be addressed at the earliest.

Once again, we thank you for your gratifying review. We hope you would visit us again for another pleasant sojourn.

Best Regards,
Nishan Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

Stayed at the hotel for a night for business trip- good hospitality, prompt service and a well appointed room was appreciated.The staff was courteous and gave me an extended check out too, which helped me in planning my meetings.Recommended for business trips

Room Tip: Pool view rooms are good
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  • Stayed: September 2013, traveled on business
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Thank prateek141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NishanSilva, General Manager at Radisson Blu Plaza Hotel Hyderabad Banjara Hills, responded to this reviewResponded September 23, 2013

Dear Guest,

We express our gratitude for your patronage and review. Though you stayed with us for only a night, we are glad to know that we were able to satisfy you with our service and amenities.

Radison Blu Plaza Hotel Hyderabad is an upscale hotel that flawlessly addresses the needs of business and leisure travelers. Conveniently located, the hotel features well-equipped boardrooms with a choice of tea/coffee and snacks options during the meeting. We are pleased to learn that you found us ideal for business trips. However, we also offer a host of leisure and recreational options that will add to the holiday experience of a guest.

We thank you again for staying at our luxury hotel in Hyderabad and recommending it on this forum. We hope you would soon stay with us for a longer duration.

Best Regards,
Nishan Silva
General Manager

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Reviewed September 5, 2013

I was there for the official conference. The overall experience was very good.
The quality of food and spread was amazing!
The staff was also very efficient in organizing and assiting us in the meetings.

  • Stayed: September 2013
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Thank rajulpasrija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NishanSilva, General Manager at Radisson Blu Plaza Hotel Hyderabad Banjara Hills, responded to this reviewResponded September 23, 2013

Dear Guest,

We would like to thank you for your recent stay and fabulous review. Radisson Blu Plaza Hotel Hyderabad Banjara Hills provides an upper upscale hospitality and we are glad to note about your pleasant business sojourn.

Our commitment is offer the best of modern facilities and hospitality to our patrons. Our business as well as leisure guests can choose to relax amidst great accommodation, dine at multi-cuisine restaurants or unwind with assorted recreational activities. It is gratifying to know that we were able to charm you with our overall offerings and you had an enjoyable trip.

Once again, thank you for your patronage and review. We will be more than happy to welcome you again in your future trip.

Best Regards,
Nishan Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

I think it's the best hotel of hyderabad, they have huge room...luxuries bathroom with rain shower.Nice breakfast, Awesome staff, helping till whatever extent they can.Food tastes so good.5 mins walk to GVK mall, Banjara hills. Located centrally. Perfect stay

Stayed: August 2013, traveled as a couple
Thank VipinnM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NishanSilva, General Manager at Radisson Blu Plaza Hotel Hyderabad Banjara Hills, responded to this reviewResponded September 23, 2013

Dear Guest,

We take this opportunity to thank you for checking in at our hotel and letting us know about your stay experience.

Radisson Blu Plaza Hotel Hyderabad Banjara Hills strives to be the upper upscale hospitality in Hyderabad. We provide a wide range of amenities in the form of well-accommodated rooms, spa, business centre, recreational options, in-house restaurants and other facilities.

We are glad that you found our rooms as well as other services up to the mark and had a stay par excellence. It gives us immense pleasure to receive appreciation for our endeavors in trying to serve you.

We thank you again for your patronage and review. It was a privilege to have you at our hotel and we are eagerly looking forward to welcome you back.

Best Regards,
Nishan Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2013

I stayed a night at the Radisson Blu Hyderabad recently. Although i checked in pretty late around midnight, the procedure was quick and smooth. No complaints there. The room was extra spacious, clean and comfortable. The breakfast next day was really good... something iv come to expect from all Carlson properties.
The only problem that i could highlight was with the housekeeping. Small niggles such as waiting for my luggage to be brought to the room post checking in at midnight for almost 20 mins when i just wanted to change and crash. Also to my surprise, they donot provide a shoe shine in the room, and was told someone from housekeeping would come and clean the shoes for me... which again took 15 mins ... and thus ate into my breakfast time... as i was running on a schedule.

These are not big problems but small things that matter to guests and cost nothing to the hotel to take care of. Hope these would be sorted by the time i check in next.

  • Stayed: August 2013, traveled solo
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1  Thank SuketBhatia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NishanSilva, General Manager at Radisson Blu Plaza Hotel Hyderabad Banjara Hills, responded to this reviewResponded September 23, 2013

Dear Guest,

Many thanks for opting to stay at our hotel on your recent visit to Hyderabad and sharing your experience with us on TripAdvisor. We are glad that you had a comfortable stay at our hotel and found our services and facilities par excellence.

Radisson Blu Plaza strives to offer the best to the guests with our hospitable staff always ready on your call and with food of diverse choice to satisfy your taste buds.We endeavor to provide 100% satisfaction to our guests and highly regret the inconvenience faced by you on certain areas of our hospitality.

We appreciate that you brought these points forward and assure you a flawless stay in your next visit.

Thank you again for the valuable feedback. We eagerly await your next visit.

Best Regards,
Nishan Silva
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Plaza Hotel Hyderabad Banjara Hills

Address: 8 - 2 - 409 Road No 6 | Banjara Hills, Hyderabad 500034, India
Phone Number:
Location: India > Telangana > Hyderabad District > Hyderabad > Banjara Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 319 Hotels in Hyderabad
Price Range: $79 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Radisson Blu Plaza Hotel Hyderabad Banjara Hills 4.5*
Number of rooms: 155
Official Description (provided by the hotel):
Radisson Blu creates iconic buildings with individual interiors invoking an inviting, exciting ambiance and offering a holistic hospitality experience that is totally relevant to now. Radisson Blu flagship properties can be found in prime locations, including major cities, airport gateways and leisure destinations around the world.Radisson Blu Hotels & Resorts, part of the Rezidor Hotel Group, currently operates more than 230 hotels worldwide, with another 51 projects under development. Radisson Blu is a first class full service hotel brand with key differentiators such as the 100% Guest Satisfaction Guarantee and the Yes I Can! spirit of service. ... more   less 
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