Have stayed here many times and have never had reason to complain. This visit was different though and whist I did not bring my concerns to the management there are a few areas that need to be addressed.
The reception area is large and well laid out, staff as always are just brilliant, they cannot do enough for you and are always willing to help, as with other reviews that I have written India, for me, is at the top when it comes to customer service, it really is hard to beat.
My room was large with a flat screen TV, Tea and coffee making facilities and some reasonably priced snacks. This visit though I did have some issues with the cleaning, the cups were not clean and were stained, hairs on the bed and in the bathroom and some staining on the toilet.
Had I have brought this to the attention of the management I know it would have been resolved immediately (Indian Service) but I had a very short stay and arriving at 9am sleeping till 3pm when I noticed the issues it was easier to grin and bear it as we were leaving again at 3am.
There is a well equipped Gym and massage Spa with a range of treatments, the pool area is quiet but is looking a little tired, one thing I did notice was the vast quantities of Pigeon ***t everywhere (not the fault of the Hotel) but maybe could be cleaned more frequently.
To mark this Hotel down would be unfair as all of my previous visits have been exceptional and in all areas of hospitality sometimes things slip through so I am hoping this is one of those rare occasions.
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- Also Known As:
- Itc Kakatiya Hyderabad
- Itc Kakatiya Hotel Hyderabad