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“very poor service”
Review of Amrutha Castle

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Amrutha Castle
Ranked #90 of 343 Hotels in Hyderabad
Reviewed December 18, 2013

stayed here and found the room to be just ok .was made to wait for atleast 4 hours before the room was alloted.
the swimming pool on the top is really small and the gym is just namesake.
the service was not prompt and the food was nothing in comparison to what we were being charged for

  • Stayed: April 2013, traveled with friends
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1  Thank sid216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_AmruthaCastle, Front Office Manager at Amrutha Castle, responded to this reviewResponded December 21, 2013

Dear Mr Sid,

Greetings from Amrutha Castle, Hyderabad!

We thank you very much for having shown interest towards our Castle.

It is with great concern I have made a note of your comments. We do take great care that our esteemed guest do not face any inconvenience, so on this occasion an acceptable standard has clearly not been met.

Customer feedback has always been an integral part of our learning, understanding and catering to the needs of the guests. I would like to assure you that the matter has been taken up most strongly with the concerned department heads and necessary amends have been made to avoid the occurrence of such.

Do let me know if there is anything else I can do to make your stay comfortable for future and I look forward to welcoming you back.

Regards

Venkatesh S
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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379 - 385 of 589 reviews

Reviewed December 14, 2013

We had been to Hyderabad on a vacation and stayed at the hotel for 3 nights. The hotel location is good, just near the Birla temple and Lumbini park. The rooms were of decent size, neat and clean. There was a swimming pool on the roof top but it is very small. The gym was in poor condition and cluttered - looked more like a place to dump junk rather than work out.

The breakfast was supposed to start at 7:30 am - however, it used to be 7:45 am before it was ready. And the live counter (for dosa, omelet) used to start around 8:30 am which was surprising. We had to leave the hotel by 8:15 or so to go sightseeing and the live counter used to open after that!

We had dinner at the restaurant the first two nights and found over 80% of the menu was repeated on the second night - from starters to dessert. It was as if the previous night's left overs were warmed up and served again. And their range of deserts is pathetic. It is certainly not worth the price they charge. Although we were tired, we opted to go out and eat on the third night.

The location is only the good part of the hotel. If you do stay here, please go out for dinner - you will get better quality of food and it would be lighter on your pocket.

  • Stayed: October 2013, traveled with family
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Thank Chandramohanamritkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_AmruthaCastle, General Manager at Amrutha Castle, responded to this reviewResponded December 16, 2013

Dear Mr Chandra Mohan Amritkar,

Greetings from Amrutha Castle, Hyderabad!

We thank you very much for having shown interest towards our Castle.

It is with great concern I have made a note of your comments. We do take great care that our esteemed guest do not face any inconvenience, so on this occasion an acceptable standard has clearly not been met.

Customer feedback has always been an integral part of our learning, understanding and catering to the needs of the guests. I would like to assure you that the matter has been taken up most strongly with the concerned department heads and necessary amends have been made to avoid the occurrence of such.

Do let me know if there is anything else I can do to make your stay comfortable for future and I look forward to welcoming you back.

Regards

Sunil William
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

Fond of biryani that is what for Hyderabad is famous and stayed at this fabulous looking Castle the Amrutha castle. Wonderfully constructed, you truly gets the feel that you are in some ancient castle turned in to hotel. Centrally located, food is average but restaurant staff is good.
Not happy with the front desk staff but later on on dealing with the higher authority was fully satisfied. The pool & the gym is not properly looked after.

Room Tip: Its a centrally located so other places of interest are easily accessible.
See more room tips
  • Stayed: April 2013, traveled with family
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Thank Keyurmajus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_AmruthaCastle, Front Office Manager at Amrutha Castle, responded to this reviewResponded December 12, 2013

Dear Mr Keyurmajus,

Greetings from Amrutha Castle, Hyderabad!

We thank you very much for having shown interest towards our Castle.

It is with great concern I have made a note of your comments. We do take great care that our esteemed guest do not face any inconvenience, so on this occasion an acceptable standard has clearly not been met.

Customer feedback has always been an integral part of our learning, understanding and catering to the needs of the guests. I would like to assure you that the matter has been taken up most strongly with the concerned department heads and necessary amends have been made to avoid the occurrence of such.

Do let me know if there is anything else I can do to make your stay comfortable for future and I look forward to welcoming you back.

Regards

Venkatesh S
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

My daughter really enjoyed the property as she was feeling it as a Disney castle. Nice location. they can improve on the hospitality front. Other wise very nice property to stay and enjoy. And if you are staying from Country Vacation you would be a bit miss treated and given less importance.

  • Stayed: November 2013, traveled with family
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Thank Sai Arun J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_AmruthaCastle, Front Office Manager at Amrutha Castle, responded to this reviewResponded December 12, 2013

Dear Mr Sai Arun,

Greetings from Amrutha Castle, Hyderabad!

We thank you very much for having shown interest towards our Castle.

It is with great concern I have made a note of your comments. We do take great care that our esteemed guest do not face any inconvenience, so on this occasion an acceptable standard has clearly not been met.

Customer feedback has always been an integral part of our learning, understanding and catering to the needs of the guests. I would like to assure you that the matter has been taken up most strongly with the concerned department heads and necessary amends have been made to avoid the occurrence of such.

Do let me know if there is anything else I can do to make your stay comfortable for future and I look forward to welcoming you back.

Regards

Venkatesh S
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

This hotel has good historical look,,good design and most importantly good location.As far as facilities and room quality is concerned it is moderate,The rooms are small sized and roof height is also not much. .The food is costly and most of the people prefer to go out.There are many restaurants on the road.If you want to spend much of your time outside the hotel the whole day ,then this is a good hotel to stay.Cleanliness is also good.Hospitality is also good.

Room Tip: room on the top floors.
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  • Stayed: November 2013, traveled with family
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Thank sbgholse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_AmruthaCastle, Front Office Manager at Amrutha Castle, responded to this reviewResponded December 7, 2013

Dear Mr Gholse,

Greetings from Hotel Amrutha Castle !

Thank you for patronizing Hotel Amrutha Castle as your preferred hotel in Hyderabad. Our constant endeavor is to provide our guests a memorable experience.

We feel privileged by your good words of appreciation for the entire team and our property at large. It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences.

We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Amrutha Castle in the near future.

Warm Regards,

Venkatesh S
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013

Our stay was comfortable, food was also good but not of the standard of a 4 Star Property. As country Club members we can suggest to pay more attention to the guests. Building was very Nice looking, at central place. Hope in our next Holiday, hospitality will be better.

Regards,

haradas Roy

Room Tip: "Higher floors have less A/C unit noise"
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  • Stayed: November 2013, traveled with family
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Thank hardas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_AmruthaCastle, Front Office Manager at Amrutha Castle, responded to this reviewResponded December 4, 2013

Dear Mr Hardas,

Greetings from Hotel Amrutha Castle !

Thank you for patronizing Hotel Amrutha Castle as your preferred hotel in Hyderabad. Our constant endeavor is to provide our guests a memorable experience.

We feel privileged by your good words of appreciation for the entire team and our property at large. It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences.

We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Amrutha Castle in the near future.

Warm Regards,

Venkatesh S
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

We visited the hotel as DAE members. The hotel is excellently designed, externally. The rooms were not spacious. The desigining of rooms is average. The hotel catlogue makes a mention of a lot of things like hair dryer, dental kit, shaving kit etc which could not be found. The wi fi is free only at reception. Only 2 creamer sachets are provided per day per room. The room service is good but between 7 a.m. to 11 p.m.The swimming pool is just bigger than a pond with no room for shower.

There is no entertainment or games at all. No table tennis. Not even a carom board. The hotel is good as business hotel or for sight seeing but not for entertainment. There are good pure veg ( Sukh Sagar & Kamat) and non veg hotels nearby.

  • Stayed: November 2013, traveled with family
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Thank srathlye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_AmruthaCastle, Front Office Manager at Amrutha Castle, responded to this reviewResponded December 4, 2013

Dear Guest,

Greetings from Hotel Amrutha Castle !

Thank you for patronizing Hotel Amrutha Castle as your preferred hotel in Hyderabad. Our constant endeavor is to provide our guests a memorable experience.

We feel privileged by your good words of appreciation for the entire team and our property at large. It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences.

We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Amrutha Castle in the near future.

Warm Regards,

Venkatesh S
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amrutha Castle

Address: 5 - 9 - 16 Opp Secretariat, Hyderabad 500004, India
Location: India > Telangana > Hyderabad District > Hyderabad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #90 of 343 Hotels in Hyderabad
Price Range: $33 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Amrutha Castle 3*
Number of rooms: 96
Official Description (provided by the hotel):
Complete getaway from mundane business class hotels – a centrally located 4 star boutique hotel in the city of pearls and minarets – Hyderabad. Built on the lines of a Bavarian Castle-Schloss Neushwanstien, this abode of royal luxury and gorgeous grandeurs is constructed in medieval European architectural style and is in front of the Opp to Telangana State Secretariat, Hyderabad. this Hotel is Central Located in the Heart of the City ... more   less 
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Also Known As:
Best Western Amrutha Castle Hotel Hyderabad
Best Western Hotel Hyderabad
Hyderabad Best Western
Best Western Hyderabad

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