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“Pretty good business hotel. Poor wifi”

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Manasarovar The Fern
Ranked #39 of 313 Hotels in Hyderabad
Naperville, Illinois
Level Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Pretty good business hotel. Poor wifi”
Reviewed July 2, 2014

I stayed here for one night. Very good experience! My office booked me a single room but they upgraded me to a large queen bed room without me asking. The response to service requests was very prompt. I asked for extra bottles of water and they were delivered in a couple of minutes. At check-in, I forgot to ask about wifi. After getting to my room, front desk called within minutes to ask if everything was fine and also gave me the wifi info.

However, the complimentary wifi was SUPER slow. Completely unusable. Breakfast was complimentary and very good. Overall, a relaxing experience after a long day of work.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProverbialYeti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManasarovarTheFern, Front Office Manager at Manasarovar The Fern, responded to this review, July 22, 2014
Dear Guest,

Thank you for your feedback on Trip Advisor !

We were delighted to learn that your stay with us was a pleasant one. We appreciate your kind comments on our hotel to improve our services.

We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back at Manasarovar The Fern, Hyderabad soon.

Thanks & best regards,

Vaibhav Pai
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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299 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
Gurugram (Gurgaon), India
Level Contributor
98 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 1, 2014 via mobile

The Fern is one of the Ecotel group hotels and by their website and usual reputation it was expected to be a good hotel but it is all fake hype around this one. Reception staff is uncooperative so U keep waiting for ages for room allotment. We booked a higher category room but the one we were given was the standard one and there was no way you can check the difference if you have booked online or telephonically. At check out they mentioned they didn't have a suite category so they booked us the standard one. Am sure they could've atleast informed us at check in!!

The hotel is located near the US consulate so accessibility is pathetic unless you have a whole day cab hired which again is a pain! Food is alright, their lunch buffet was pretty good. But for the food it still wouldn't make sense to go all the way up there.

Stayed May 2014, traveled on business
Helpful?
Thank Varshaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManasarovarTheFern, Front Office Manager at Manasarovar The Fern, responded to this review, July 22, 2014
Dear Guest,

Thank you for your feedback on Trip Advisor !

We were delighted to learn that your stay with us was a pleasant one. We appreciate your kind comments on our hotel to improve our services.

We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back at Manasarovar The Fern, Hyderabad soon.

Thanks & best regards,

Vaibhav Pai
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 30, 2014 via mobile

I stayed at the Hotel for 6 nights 7 days.
The staff at the hotel provides
excellent customer service experience. Main reason for which I decided not to switch hotels during my stay.
Location is not appropriate and convenient and especially for those who are traveling to the city for the first time.
Rooms were spacious and neatly done but nothing extravagant. The Hotel surely needs some bright lighting in the rooms. Pictures on the website are misleading and it's probably a 3*/4* property.
Breakfast was disappointing. I was eating the same breakfast for all 7 days. Though in room dinning was good but very slow.
Overall I would sum up very friendly staff, neat and spacious rooms but bad catering and location.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ami A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManasarovarTheFern, Front Office Manager at Manasarovar The Fern, responded to this review, July 21, 2014
Dear Guest,

Thank you for your feedback on Trip Advisor !

We were delighted to learn that your stay with us was a pleasant one. We appreciate your kind comments on our hotel to improve our services.

We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back at Manasarovar The Fern, Hyderabad soon.

Thanks & best regards,

Vaibhav Pai
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
117 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 25, 2014

This hotel is tucked away in the Heart of the city and is in a very quiet place. All auto guys come to this place as its bang in the heart of the city. The staff is good. The food quality is nice, spacious rooms too.

Room Tip: While booking ask for a Top floor room which is facing the Lake!
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Belur A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManasarovarTheFern, Front Office Manager at Manasarovar The Fern, responded to this review, July 21, 2014
Dear Guest,

Thank you for your feedback on Trip Advisor !

We were delighted to learn that your stay with us was a pleasant one. We appreciate your kind comments on our hotel to improve our services.

We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back at Manasarovar The Fern, Hyderabad soon.

Thanks & best regards,

Vaibhav Pai
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed June 15, 2014

Its an amazing place to live with nice people , pretty helpful ...
with gym , pool , room service , spa everything is super nice .
The rooms are great , service is wonderful , wifi is fast and complimentary
I got this swimming pool view room , which is great . Just the location , is inside a small lane , if u get a cab , its fine ,... but like if u walk ,( i did walk for 3 times , as i love to walk around) its not nice , small lane , bad roads with some kids doin *** lol but yeah except the location everything is amazing .
Also , breakfast buffet is good , ... though In room dining is pretty expensive , If you prefer to look into the city , you can eat out , no problem , or the buffet , which is great .. just goooo :) and have a great stay , I think this is underated , it costs a lot in US to get a room like this :)

Room Tip: get a swimming pool view room
See more room tips
  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Stephen Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManasarovarTheFern, Front Office Manager at Manasarovar The Fern, responded to this review, July 21, 2014
Dear Guest,

Thank you for your feedback on Trip Advisor !

We were delighted to learn that your stay with us was a pleasant one. We appreciate your kind comments on our hotel to improve our services.

We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back at Manasarovar The Fern, Hyderabad soon.

Thanks & best regards,

Vaibhav Pai
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 14, 2014

Clean & neat ambience, courteous & helpful staff. Strategic location. Pleasant stay. Great deals available on the hotel website. Getting local transport is a challenge unless you have your own arrangement.

Room Tip: Check the hotel website for good offers. You can get rooms which give you a distant view of Hussain...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SrikanthBhandari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManasarovarTheFern, Front Office Manager at Manasarovar The Fern, responded to this review, July 21, 2014
Dear Guest,

Thank you for your feedback on Trip Advisor !

We were delighted to learn that your stay with us was a pleasant one. We appreciate your kind comments on our hotel to improve our services.

We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back at Manasarovar The Fern, Hyderabad soon.

Thanks & best regards,

Vaibhav Pai
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 1, 2014

Good place but service is extremely slow. I had to call several times to get basics like refilling with sugar and milk packets . I had chosen this place to spend my first occasion with my wife and the service provided was average like a two star hotel and not the stars as projected on the site. Quality of food on In Room Dining is average however the spread of breakfast is excellent. Service at front desk and also Room service should improve drastically.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VIVEK K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManasarovarTheFern, Front Office Manager at Manasarovar The Fern, responded to this review, July 21, 2014
Dear Guest,

Thank you for your feedback on Trip Advisor !

We were delighted to learn that your stay with us was a pleasant one. We appreciate your kind comments on our hotel to improve our services.

We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back at Manasarovar The Fern, Hyderabad soon.

Thanks & best regards,

Vaibhav Pai
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Manasarovar The Fern

Property: Manasarovar The Fern
Address: Chiraan Fort Club, US Consulate Lane | Begumpet, Secunderabad, Hyderabad 500003, India
Location: India > Telangana > Hyderabad District > Hyderabad
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 313 Hotels in Hyderabad
Price Range (Based on Average Rates): $
Hotel Class:4 star — Manasarovar The Fern 4*
Number of rooms: 102
Official Description (provided by the hotel):
An Ecotel hotel, overlooking the Husain Sagar Lake in the heart of the city, with all the modern amenities that offer everything that guests can look forward to for a blissful stay. Multiple dining options and a lavish complimentary breakfast ensure Manasarovar the Fern treats every guest Like a GEM. ... more   less 
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