I stayed there for one night, I was in dire need of cigarettes asked the room service he told me to go to lobby and get it from vending machine. It was the first time I got that kind of a response in an good hotel that I have to go by myself...but it was still okay I didn't thought much and went to the vending machine. Now comes the best part I had all 100 rupee note and vending machine only accepts 50 and 20 bucks...I asked the reception to provide me with the change or some alternative.
They told me that they don't have the change and they cannot provide me with the same in any alternate way!! That I never expected from such a premier hotel but I guess these days customer experience doesn't matter much to companies.
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