This is my second visit to this hotel for stay. Keeping my first experience in mind, I have booked this hotel on 15th Dec for a day for my friends came from other place. I have made booking from Hotels.com. I have given the print out to my friend to check in before I reach there. While checking in, he was told that they did not get any confirmation mail from Hotels.com inspite of showing the confirmation copy. My friend called me immediately with a surprise and transferred the call to the supervisor in front office. When I spoke to him, he asked me forward the mail sent by Hotels.com. I did it immediately and then he proceeded with the check in formalities. Reputed brand like Best Western should hot have responded like that keeping the guests in a confusion status inspite of showing the hard copy of confirmation. When it comes to room, it was maintained well and room service was good. This is located in a decent place near to hitech city and banjara hills. We were disappointed with the initial response from hotel people.
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- Also Known As:
- Best Western Jubilee Ridge Hotel Hyderabad