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“Mercure Abids Hyderabad”
4 of 5 bubbles Review of Royalton Hotel

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Royalton Hotel
Ranked #28 of 306 Hotels in Hyderabad
Certificate of Excellence
Manama, Bahrain
1 review
“Mercure Abids Hyderabad”
4 of 5 bubbles Reviewed December 15, 2013

Good service, Good breakfast, Friendly staff, value for money. The best thing was the location it eas in the heart of the city. Next to hotel Reliance freshmart, restaurants, wholesale market for mobile.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Sameer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Mercure, General Manager at Royalton Hotel, responded to this review, February 25, 2014
Dear Guest

We very much appreciate your comments regarding your stay at the (I) Mercure Hyderabad Abids. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Pramod Dashora
General Manager
Mercure Hyderabad Abids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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540 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Any
English first
Limerick, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed December 10, 2013

We requested a smoking room, but on check in were told none were available. When i arrived in a damp musty smelling room i logged on and booked a room elsewhere and promptly checked out, but not before paying 500 inr for 2 minutes of wifi. When i requested a taxi i was also charged 600inr for a hotel car. All told this hotel and management are disgraceful, and although i travel quite a bit - i have never posted a negative review to any hotel, but this hotel is exceptionally bad.....avoid like the plague..

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank DarrenHehir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Mercure, General Manager at Royalton Hotel, responded to this review, February 25, 2014
Dear Guest

Thank you for taking the time to tell us about your experience at the (I) Mercure Hyderabad Abids. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
>
> At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
>
> We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
>
> Sincerely,
>
> Pramod Dashora
> General Manager
> Mercure Hyderabad Abids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vadodara, India
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed December 9, 2013

I went to Hyderabad for 3 days.
I stayed at Mercure Hyderabad Abids for 2 nights.
One of the best hotels at this rate.The rooms are amazing.The curtains go along with the furniture which makes the room more elegant.Its like a 5 star hotel serving you at the rates of 3 star.
The washroom is quite fantastically designed.
They have a huge change and wardrobe area too.
The WIFI speed is also excellent.
The only thing i did not like was the location of the hotel,but when compare to the price and services its a Value for Money Hotel.
I would highly recommend Mercure @ Hyderabad.

Room Tip: I would suggest that book a cab before hand if you are planning to travel to the airport. It will b...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adi_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Mercure, General Manager at Royalton Hotel, responded to this review, February 25, 2014
Dear Guest

We very much appreciate your comments regarding your stay at the (I) Mercure Hyderabad Abids. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Pramod Dashora
General Manager
Mercure Hyderabad Abids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurangabad, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

Rooms are exquisite with good service..very close to Hyderabad railway station..Location is not pleasing as the hotel is situated off to the main road..lobby and the restaurant is well equipped....
Well connectivity to major shopping centers across the city...

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spd2s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Mercure, General Manager at Royalton Hotel, responded to this review, November 26, 2013
Dear Guest

We very much appreciate your comments regarding your stay at the Mercure Hyderabad Abids. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Pramod Dashora
General Manager
Mercure Hyderabad Abids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed November 15, 2013

Last year I stayed in this hotel for 2 nights and so decided to come back again this year. I booked our room well in advance. This time it was very disappointing. Looks like they were fully booked and only had one handicapped room and one smoking room. When we checked in at night....we were given a smoking room. When we got into the room the smoke smell was very strong and we refused to take that room. So they gave us the handicapped room for the night and moved us to the decent room the next day. We stayed in this hotel for 4 nights. The shower head in this room was broken when we got into the room and so we used the handheld shower as we didn't wanted to move to another room again. Overall bad experience and we will NOT come back.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sai R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Mercure, General Manager at Royalton Hotel, responded to this review, November 26, 2013
Dear Guest

Thank you for taking the time to tell us about your experience at the Mercure Hyderabad Abids. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Pramod Dashora
General Manager
Mercure Hyderabad Abids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 11, 2013 via mobile

we stayed for three nights in november. just before diwali. I had gone with my family on a leisure trip to hyderabad. we wanted to see the city. we selected this hotel as it was in the centre of the city and in shopping area of abids. though there are plenty good options at banjara hills. the location of this hotel is on a narrow street with poor view. but once you enter the hotel its totally a different atmosphere.rooms are extra ordinary and even the bathrooms. truly you get value for money. the best is ....I should say...cherry on the cake...is its vegetarian restaurant with superb food.. we had just booked night stay ..but I had to change the plan to add breakfast and dinner..for vegetarians and specially for jains... can't miss the food out here....
its easy to get rickshaw outside. for business travellers this place should be a boon.
few of the negative points are... zero view of the surrounding,wifi is chargeable , otherwise a perfect stay in the middle of the city

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sumitbshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Mercure, General Manager at Royalton Hotel, responded to this review, November 26, 2013
Dear Guest

We very much appreciate your comments regarding your stay at the Mercure Hyderabad Abids. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Pramod Dashora
General Manager
Mercure Hyderabad Abids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royalton Hotel

Property: Royalton Hotel
Address: 5 - 9 - 208 Chirag Ali Lane | Abids, Hyderabad 500001, India (Formerly Mercure Hyderabad Abids)
Location: India > Telangana > Hyderabad > Gunfoundry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 306 Hotels in Hyderabad
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royalton Hotel 4*
Number of rooms: 82
Official Description (provided by the hotel):
Royalton Hotel Hyderabad share the same characteristics, staffed by hospitality professionals who are attentive and passionate about their work, its atmosphere is warm and friendly marked by a bold and a classic style and all areas are designed for guest comfort. Located only minutes away from from business hubs and leisure spots in Hyderabad. Royalton hotel offers 82 large and well equipped large and spacious rooms, including 8 suites. We at Royalton Hyderabad Abids also provide you with a memorable and exhilarating experience, with our best service standards and mouth watering succulent Indian and International delicacies. Additionally, the fully stocked "Scotchman bar" will feature international selection of spirits and a wide variety of fine local wines at affordable prices differentiating itself from the competition. For business travelers the hotel features a dedicated lounge for internet access and state-of-the-art facilities for meetings and conferences. The meeting rooms at the lobby level and the top floor all pillar less banquet venues also provide excellent options for private parties and themed events for up to 600 guests. Royalton Hyderabad Abids nurtures the personality that resonates with its local environment offering the guest the pleasure of discovering authentic products and services. ... more   less 
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