Honduras Shores Plantation has A LOT to learn about hospitality. My husband, 2-year-old son and I booked 3 nights in a cabin based on all the positive trip advisor reviews. We were a bit leery as we made the reservation because we had to call 3 times before we actually got confirmation the reservation was made but we went for it anyway.
Arrival: people in reception were friendly but totally inefficient.
First impressions: Arriving at 2:30 on a hot tropical afternoon into a cabin that was sweltering. We turned on the a/c and could barely feel the air trickling out. We spoke with the first person we saw- the housekeeping manager- and she assured us we just needed to give it time. We gave it an hour, called reception who promised to send someone to check it out and move us if necessary. After an hour and a half of sitting in a sweltering cabin waiting to show up and multiple phone calls (many of which were not answered at all) we were told that it wasn't their fault, and that they'd be sure to send the a/c repair people even if we moved cabins so we could yell at them ourselves. We declined the option as we preferred to be on vacation and not arguing with multiple staff at the hotel. We ended up not switching cabins as the problem was that all the cabins have a/c units that are not large enough to cool the space. But no one apologized and we were told it was always someone else's fault and that we shouldn't be in the room anyway, we should be out at the beach or pool. We were in the sweltering room waiting for someone to help us!
The bed and sofa bed were horribly uncomfortable and the hot water shower advertised is actually one of those dangerous electric showers. The cabin was clean and the kitchen was very useful to have. Housekeeping came daily and did an adequate job.
Our cabin was a 2 minute drive from the beach/pool/club. The restaurant staff all but our last day was accommodating and helpful, and the pool was very nice. The beach is beautiful and in a safe and isolated area.
We enjoyed our stay in spite of Honduras Shores Plantation and not because of it. I'd also like to note that I think many of the positive reviews were of the largest house- Casa Lila. At checkout we crossed paths with a man who'd rented one of the larger homes who was frustrated as his very expensive house did not have running water and no one answered his phone calls.
Honduras Shores Plantation has potential but first they have a lot to learn about customer service.
- Official Description (provided by the hotel):
- Hotel in Tela. ... more less
- Also Known As:
- Honduras Shores Plantation Hotel Tela