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“the customer is NOT always right”

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Honduras Shores Plantation
Ranked #7 of 15 Hotels in Tela
Reviewed August 6, 2011

Honduras Shores Plantation has A LOT to learn about hospitality. My husband, 2-year-old son and I booked 3 nights in a cabin based on all the positive trip advisor reviews. We were a bit leery as we made the reservation because we had to call 3 times before we actually got confirmation the reservation was made but we went for it anyway.

Arrival: people in reception were friendly but totally inefficient.

First impressions: Arriving at 2:30 on a hot tropical afternoon into a cabin that was sweltering. We turned on the a/c and could barely feel the air trickling out. We spoke with the first person we saw- the housekeeping manager- and she assured us we just needed to give it time. We gave it an hour, called reception who promised to send someone to check it out and move us if necessary. After an hour and a half of sitting in a sweltering cabin waiting to show up and multiple phone calls (many of which were not answered at all) we were told that it wasn't their fault, and that they'd be sure to send the a/c repair people even if we moved cabins so we could yell at them ourselves. We declined the option as we preferred to be on vacation and not arguing with multiple staff at the hotel. We ended up not switching cabins as the problem was that all the cabins have a/c units that are not large enough to cool the space. But no one apologized and we were told it was always someone else's fault and that we shouldn't be in the room anyway, we should be out at the beach or pool. We were in the sweltering room waiting for someone to help us!

The bed and sofa bed were horribly uncomfortable and the hot water shower advertised is actually one of those dangerous electric showers. The cabin was clean and the kitchen was very useful to have. Housekeeping came daily and did an adequate job.

Our cabin was a 2 minute drive from the beach/pool/club. The restaurant staff all but our last day was accommodating and helpful, and the pool was very nice. The beach is beautiful and in a safe and isolated area.

We enjoyed our stay in spite of Honduras Shores Plantation and not because of it. I'd also like to note that I think many of the positive reviews were of the largest house- Casa Lila. At checkout we crossed paths with a man who'd rented one of the larger homes who was frustrated as his very expensive house did not have running water and no one answered his phone calls.

Honduras Shores Plantation has potential but first they have a lot to learn about customer service.

  • Stayed: August 2011, traveled with family
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3  Thank schalby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antalborcsok, Manager at Honduras Shores Plantation, responded to this reviewResponded August 15, 2011

The Management of Honduras Shores Plantation has reviewed your case and feels deeply embarrassed about your experience, we have taken measures to insure this type of situations wont happen again and we would like to invite you to contact us to this email, info@gttela.com , in order to learn more about your experience and to find out how we can make up for this episode. Although we know there are no second chances for a first impression, we believe that NO COSTUMER should ever leave our little Piece of Paradise with a sour taste, so please contact us so we can find a way to make you and your family experience the vacations you deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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42 - 48 of 110 reviews

Reviewed August 6, 2011

from the moment we (group of friends) arrived we were met with smiles and a warm welcome. the 'Beach Club' where you can have breakfast, lunch and dinner, party in the night or a wedding or business convention and they have a HUGE fresh water pool is only footsteps away from the amazing empty 54km sandy beach and inviting waves of the Caribbean ocean.

Toni and his wife run a fantastic place, making sure everyone is treated equally as royalty.
if your a fisherman and love catching snook, then here is your place for a super easy vacation. just seconds from the cabanas there is a dock that resides in a beautiful lagoon that it filled to the brim with snook!! dont worry if your not a fisherman... take one of Toni's fantastic boat tours. We went out to see all the birds at 'Punta Sal' reserve, do some snorkeling, visit some pristine secluded beaches and then a short hike to see wild monkeys...just amazing! Just minutes away by Toni's car is the worlds second largest botanical gardens, wow what a trip but make sure you get a guide....if you can find him! loads to see, great for photography, great for kids, great for a vacation.
we found the best way to get there was from LA cieba as we were coming from Roatan in the Bay Islands but Toni will pick you up from San Pedro Sula international airport..so SUPER EASY!

Thanks and we will be back in just a month!d

Room Tip: there are many spacious cabanas but also they offer houses aswell
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  • Stayed: August 2011, traveled with friends
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1  Thank tranquilroatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2011

We were treated with the utmost satisfaction and service. It has been the most enjoyable "snow bird" vacation I have had. We have traveled for 9 years, and I found this place to be the most enjoyable of all spots we have toured to. The owners are so very accommodating and the location was so very interesting and fun with all the things they have on the site.

Room Tip: All cabanas were great. 1 or 2 bedrooms.
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  • Stayed: March 2011, traveled as a couple
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2  Thank peppermints55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2010

My family and I have been to Honduras before and wanted to try someplace different so we opted for Tela. We had heard of Hondurashores Plantation from a coworker who had previously stayed there and booked Casa Lila for a week.

Getting to the house was a bit of a mission due to the poor condition of the road but once there, the house was spectacular! It is a bi-level, single family home with three bedrooms (5 beds total), state of the art kitchen, pool, basketball court and great views of the ocean and/or mountains from every single room in the home.

Me, my husband and my mom stay upstairs in the master-bedroom and we all fought to relax in the king size jacuzzi at night. The entire family would walk to the beach (about 1 block away and visible from the house) and relax during the day and returned to the house to cook a late lunch and hang out in the pool while the boys (including my 5yr old nephew) played ball outside... we felt like we were at home and the 24-hr armed security guards made us feel secure.

At night, we would either head back to the beach club or to the "Steakhouse Restaurant" to enjoy some dinner and drinks.

Overall, the town is small but very quiant and the people are nice. The trip to Punta Sal was a must but what really made our trip special was staying at Casa Lila. Our new home away from home.

  • Stayed: July 2009, traveled with family
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2  Thank TravelerForLife74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2008

I'm a traveller writer who has spent her holidays at Honduras Shores Plantation six times. We've been here since Oct. 9th and will leave the 23rd.

I think we were here when climber from Florida was here. It is the rainy season here, and it has come down in sheets every night and often at times in the daytime. The 6km., road is a mess, but cabs still come. The road will be fixed when it stops raining, in fact the dirt and gravel are waiting beside the road.

In the dry season, it is a different story, the road becomes a typical cottage road at home, yes with potholes. It usually takes 10 minutes to get to Tela and a taxi costs around $7.

Again in any rainy season anywhere with the wet comes bugs... ask anyone in Ontario who suffered through an unusually wet May, June and July. Right now here you need bug spray, and long pants, shirts, shoes and socks during the dawn and dust.

Bugs love me, so I wear ode du bug all day, my pal hasn't a bite. In the dry season the beach is raked to get rid of sandfly eggs. Again dawn and dust there are some bugs around, but nothing serious. The beach is a pretty 10 minute walk from the Cabanas (I'm a fit 65) there is a pool there. Closer are four condos again with their own pool but just perhaps a five minute walk.

Other than that I agree with climber it is a great property and the maid comes in every day and does the dishes.

Stayed: October 2008
2  Thank sion10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2008

This resort consists of a residential area with beautiful new homes and includes the cabanas that are offered for short term rentals. The cabanas are thoroughly modern and luxurious and are on par with anything available in a luxury resort in the Florida Keys. There is roving security and controlled access to the complex. The beachside area is spectacular and has a very large area of beach with covered walkways, tables, a large fresh water pool, a children's water play area and a full restaurant. The staff is very friendly and most are bilingual. The negatives: The cabanas are about 3/4 of a mile away from the beach area and if you decide to walk, the mosquitos will eat you alive. In order to reach this resort from the main highway requires traversing about 6-7 miles of extremely poor road which becomes nearly impossible when it rains. This is an ideal place to visit during the dry season.

  • Stayed: October 2008, traveled as a couple
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3  Thank climber1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
Google Translation

Room Tip: They said they have, but it doesnt work!!!
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  • Stayed: October 2017, traveled with family
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Thank Flean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Honduras Shores Plantation

Address: Aldea San Juan, Tela, Honduras
Location: Honduras > Atlantida Department > Tela
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Tela
Price Range: $105 - $195 (Based on Average Rates for a Standard Room)
Number of rooms: 26
Official Description (provided by the hotel):
Hotel in Tela. ... more   less 
Also Known As:
Honduras Shores Plantation Hotel Tela

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