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“Hands down the best hotel in Batumi”

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Sheraton Batumi Hotel
Ranked #1 of 45 Hotels in Batumi
Reviewed September 10, 2012

Stayed here for two nights this past August and was very impressed with the hotel. The building itself has a quite interesting design and the lobby is stunning. The lifts are very fast and comfortable. My room was on the 18th floor with a nice view towards the city and a partial ocean view. Room itself was on the smaller side but well laid out. The bed was superb, have not had such good sleep in quite some time. Staff were friendly and courteous during check in/out and when I ordered room service. Highly recommend the restaurant/bar on the last floor (believe it's the 22nd floor) as the view to the Black Sea, especially the sunset, is fantastic.

Unfortunately the weather in Batumi was not good during my stay and could not use the outdoor pool. Would definitely stay here again while visiting Batumi.

  • Stayed: August 2012, traveled on business
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1  Thank raamel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJIS1, General Manager at Sheraton Batumi Hotel, responded to this reviewResponded September 11, 2012

Dear Pinguero,

Thank you so much for your wonderful review and for recommending Sheraton Batumi Hotel to other TripAdvisor readers, we are truly proud of your words and appreciate your kind gesture.

We are very happy to read that your stay with us was an exceptional one and you enjoyed our offerings, especially Sheraton Signature Sweet Sleeper Bed- a guarantee of a good sleep, our precious rooms with breathtaking mountain and sea views, as well as our attentive and caring staff who are doing their utmost to make our guests' stay with us really unforgettable.

Thank you once again. We truly hope to welcome you back to the Sheraton Batumi Hotel in the nearest future.

With best regards,

Omer Subasi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 - 376 of 644 reviews

Reviewed September 6, 2012

Advantages: 1. Very good location in elegant quarter of Batumi, near the beach. 2.Spacious rooms with very comfortable beds 3. Probably the best hotel swimming pools (both indoor and outdoor) I have ever seen. Though it would be usuful to install a clock at the indoor one. 4.Fantastic hammam 5. Interesting design of the hotel 6.Nice, english speaking staff.

Disadvantages: 1. Evening meals in Sunflower Restaurant were always the same. During all of my 7-days stay - every evening I had the same choice of hot dishes: chicken, beef gulash and panga (?) fish! No chance to try georgian cuisine like khinkali or adjarian kchachapuri. During breakfast scrumbled eggs were almost cold. 2. No private beach. 3.Very limited parking places. Almost every day the very small hotel parking was closed by the police becouse of VIP guests, so we had to argue for the place with aggresive local taxi drivers who occupied nearby municipal parking. It was very frustrating. 4. We've been told not to take hotel towels to the beach. Ok, we obeyed,but I would never think to take bath towel to the 5-stars Sheraton...5. Room service could be better. In double room we got only one bathrobe. After intervention we got another one but only one pair of slippers. Two days in a row cleaning lady was taking dirty wine glasses giving nothing instead. We had to call twice room service to get clean ones but during the rest of our stay I decided to wash them myself.
Of course all there are details that couldn't spoil our holiday in Batumi but I think it shouldn't happen in 5 stars european Sheraton hotel...

  • Stayed: August 2012, traveled as a couple
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6  Thank FromPoland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJIS1, General Manager at Sheraton Batumi Hotel, responded to this reviewResponded September 8, 2012

Dear Guest,

First of all we would like to thank you for sharing your feedback concerning your recent stay with us. We truly appreciate hearing from our guests.

As the Sheraton Batumi Hotel we aim to create enriching experience and deliver exceptional customer service for all of our guests without any exception. While on the one hand we were delighted to read that you enjoyed our Shine Spa, central location, spacious rooms and professional staff, on the other hand we are disappointed to learn that other aspects of your stay were not very satisfactory and wish to apologize for all those short falls mentioned in your review. Please be assured that your valuable feedback would be shared with the relevant departments and be considered for improvement of our services.

I sincerely hope that we would have an opportunity to welcome you back to Sheraton Batumi Hotel in the nearest future should your travel bring you Batumi once again. .

With best regards,


Omer Subasi
General Manager

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Reviewed September 3, 2012

This is third year we go Batumi with family and stay at Sheraton. This hotel left no choice to stay in this nice city. You feel like you are in home and staff is your old freinds. This is something you need when you need full relax and ejoy your time in seaside. Miss you Sheraton and Batumi... No matter where we will tarvel each year We will come again this hotel and city to relax and enjoy. You can enjoy only in home and Sheraton become that place for us..

  • Stayed: August 2012, traveled with family
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1  Thank Hunan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJIS1, General Manager at Sheraton Batumi Hotel, responded to this reviewResponded September 12, 2012

Dear Hunan A,

Thank you very much for your wonderful feedback, we are proud to have your loyalty and truly appreciate your kind words.

It was delightful to learn that you enjoyed staying with us so much and that particular driver of your loyalty was warm and friendly environment created in our hotel. We are happy that you feel here like home away from your home, for us you are also not only a very precious guest but a part of our a big family and we are more than happy to see with us.

My wonderful team and I look forward to welcoming you back to your home in Batumi.

Best regards,

Omer Subasi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2012

We stayed for 4 days in preferred guest room that was perfect by all means. The room is large and considered as suite. The view was marvelous, we enjoyed the lovely terrace of the club lounge although the food wasn't perfect. They rarly refill and no one was almost there to assist us most of time. Other than that everything was really great. We had a great time in Batumi and we plan to revist again.

  • Stayed: August 2012
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3  Thank Nancyneel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJIS1, General Manager at Sheraton Batumi Hotel, responded to this reviewResponded September 8, 2012

Dear Nancyneel,

Thank you for sharing your impression regarding Sheraton Batumi Hotel with other TripAdvisor readers. We were very happy to read that you enjoyed staying with us.

I will be more than glad to share your excellent review with my team as nothing motivates our associates more than positive feedback from our valuable guests.

Thank you once again for your review; we truly look forward to welcoming you back to Sheraton Batumi Hotel on your next visit to magnificent city of Batumi.

Sincerely,

Omer Subasi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012 via mobile

I stayed in this hotel in august, 2012...
Worth of every penny..
The best experience: location, room, hotel amenities, service, food, spa, fitness facility.. And most importantly, PEOPLE!!!
Highly recommend this hotel in this unique and gorgous city.,

  • Stayed: August 2012
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1  Thank Pumpa100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJIS1, General Manager at Sheraton Batumi Hotel, responded to this reviewResponded August 29, 2012

Dear Pumpa100,


First of thank you for writing such a wonderful comment about your recent experience with us and for recommending us to other TripAdvisor readers and frequent travelers, very really value your gesture.

We are very delighted to learn that you totally enjoyed our hotel and particular highlights of your stay was our location, superb guest rooms, hotel amenities, high glass service, our dining offerings and Sheraton Batumi Hotel magnificent Shine Spa. We are indeed privileged with exceptional location, our Spa and Fitness Center is the best in Georgia, our restaurants are exceptional but as you mentioned it is people-our professional and supportive staff that truly make the difference; their professionalism, genuine care and customer oriented attitude is something that distinguishes from other hotel and we are so much grateful you have appreciated this.

Thank you once again for your positive feedback. We are looking forward to welcoming you to our hotel once again in the nearest future.

Best regards,

Omer Subasi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

Sheraton is probably the best hotel in Batumi, but 5 stars and the brand are obligation for somethings really special. Generally there are nice clean rooms, swimming pool outside and indoor, restaurants and nice night club. Small things which could be better, dear general manager:

1) we arrived app at 13.00. the reception des informed us, that we need to wait 2 hours because the rooms are not ready. We asked what shall we do this 2 hours - no idea from reception desk, also nothing to drink etc

2) restaurant near to lobby is to small so during the breakfest is difficult to got free table. The buffet also to small and serving everyday the same. A lot of waitresses is running around, but not much people are really helpful, bringing drinks or just finding the free table for the guests.
coffee was disgusting - please change it immediatelly.
For sure to less for a 5 stars
For the evening dinner also the choice was not really big. Always 3 dishes: fish/chicken/beef.

3) In our room there was a night lamp broken, and the water in the bathroom was not sinking. It tooks 2 days to repair it. Reading comments from other users it seems to be stanard problem.
When we come there were everything prepared just for 1 person / towel / swimsuite / bed covers

4) smoking is generally allowed everywhere - western guests will be shocked

5) Nobody from service personal is used to say good morning seeing a guest - absolutely strange

6) Check the stairs for the jacuzzi area next to indoor swimming pool made from stainless steel - they are rosting

7) There were not enough umbrellas for the guests - this situation can happens once but not everyday.

Positive things:

1) Clean and comfortable rooms

2) Nice outside swimmingpool with good snack restaurant

3) Night club in the hotel

4) There was difficult to find a waitress/barmann who understood what service mean. But the situation is not hopeless - there is one - his name is Jeddy - its make fun to spend money during his shift as a barkeeper.

5) Wifi everywhere in the hotel and in outside swimmingpool area

  • Stayed: August 2012, traveled as a couple
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1  Thank Chrison809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJIS1, General Manager at Sheraton Batumi Hotel, responded to this reviewResponded August 29, 2012

Dear Chrison809 ,

First of all I would like to thank you for taking time to write a review regarding your recent experience with our hotel. We always appreciate receiving feedback from our valued guests.

We always aim to enrich our guests’ experience with us by doing our best to exceed their expectations, providing them with high class service and marvelous environment. While on the one hand we are happy to learn that you enjoyed our beautiful guest rooms, outdoor swimming pool with fabulous Restaurant Jasmine and very popular Sheraton Batumi Night Club Caladium, on the other hand we are very much disappointed that other aspects of your stay were not so satisfactory and would like to apologize for all inconveniences indicated in your review.
Please be assured that your constructive remarks would be considered by us and your recommendation would be taken into the account.

We sincerely hope that we will have the opportunity to welcome you back to our hotel in the nearest future and that time would be able to make your stay with us a truly unforgettable.

Thank you once again for your feedback.

Warm regards,

Omer Subasi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2012

It was high season and the hotel was fully booked. Therefore as I was early I could not check in to my room. I was offered to use all the faciletys without additional charges. Anyway I could enter my room 2hrs earlier. Front office was very helpfully. The service on the pool and at breakfast was friendly and quick. Same with check out. Only a small thing because of a visit of the president you could not drive in front of the hotel , and the security is quit rude .

  • Stayed: August 2012
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2  Thank ThomS69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJIS1, General Manager at Sheraton Batumi Hotel, responded to this reviewResponded August 20, 2012

Dear Cheftomy,

We are so much happy to receive such a nice feedback following you recent stay at the Sheraton Batumi Hotel.

We are delighted you appreciated the responsiveness of our staff to your needs and requirements.
Your positive comments is very significant for us as they indicate that so far we are successful in our attempt to meet and exceed the expectations of our visitors.

We are looking forward to seeing you once again in the nearest future for another visit.

Best regards,

Omer Subasi

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Batumi Hotel

Address: 28 Rustaveli Street, Batumi 6000, Georgia
Location: Georgia > Adjara Region > Batumi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 45 Hotels in Batumi
Price Range: $90 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Batumi Hotel 5*
Number of rooms: 202
Official Description (provided by the hotel):
Sheraton Batumi is located on the seafront of the Black Sea. The hotel is a local landmark and only a 15 minutes drive away from Batumi International Airport, the primary gateway to the Autonomous Region of Adjara. The historic city centre of Batumi can be reached from the hotel within a 5 - 10 minute walk. Our 202 rooms including 26 suites welcome you in style. Modern furniture, warm colours, and The Sheraton SignatureSleep Experience Bed fill each space with a relaxed atmosphere. With a choice of classic rooms or suites, you are guaranteed a comfortable and enjoyable stay. The latest technology makes it easy to conduct business, if and when required. Whether you are traveling for business or pleasure, the fresh and airy rooms offer everything you will need to feel connected and at ease. ... more   less 
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