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“Clean, safe, modern, but service must be improved”

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Quality Hotel Real Aeropuerto
Ranked #1 of 2 Hotels in San Luis Talpa
Certificate of Excellence
London, Canada
Level 6 Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Clean, safe, modern, but service must be improved”
Reviewed August 2, 2013 via mobile

Stayed here due to a flight delay. Location is close to the airport, wifi is fast, and the look / feel is like any good hotel in the US.

Main complaint is the service. For example, there was a receptionist who just stood there behind the desk while there was a line and didn't offer to help unless someone approached him. Really?

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcolt06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FannyH702, Manager at Quality Hotel Real Aeropuerto, responded to this review, August 16, 2013
Thank you for taking the time to post your review about our hotel Mcolt06. We are really concerned about your comments from the reception please accept our most sincere apologies for the inconveniences.
We hope to welcome you back in the future, when I am sure we will be to restore our image about our hotel and quality of service.
Thank you again for your comments, besh wishes and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
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South Africa
Level 6 Contributor
304 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
Reviewed July 27, 2013

I had an unscheduled overnight stay in El Salvador on a recent trip. I had no planning and only heard about this hotel option on arrival at the airport. I needn't have been worried..

The hotel is a 4 star hotel at an affordable price ($ 105 incl free wifi and 2 drinks) just 5 mins taxi from the airport ($5). They provide a free airport shuttle service should you be able to find it.

The rooms are modern, the internet works well, nice pool, bar and restaurant, very friendly staff ... although not the best on service, they do at least try.

My only grievance was a serious lack of vegetarian options on the menu ... and with no other dining options near by, this is a serious drawback.... Only veggie options were a couple of cheese options, which I don't eat either. I sopke to the head chef and he informed me that they are designing a more modern and inclusive menu right now.

If they had better dining options, I would have awarded a much higher mark.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zambezikid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FannyH702, Manager at Quality Hotel Real Aeropuerto, responded to this review, August 16, 2013
Thank you very much Zambezikid. for your nice review! We are so happy to know that you enjoy your stay with us even when it was not a plan that you had..
Being the only Hotel just 5 minutes away from the Airport we offer transportation from and to the Airport every 30 minutes as a complementary service; such as our facilities as you said we have a Restaurant, Bar, pool and Jacuzzi, business center, gym and massage service.
In our Restaurant there is a buffet for breakfast, lunch and dinner, or you can also order from the Menu if you want, room service is 24 hours and our “Hangar’’ Bar is also available starting at 4pm every day, as our Chef mention he is working on a new menu for better options.
We look forward to welcoming you soon again in El Salvador, our best wishes and a great weekend!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 26, 2013

I picked this hotel because it was close to the airport and the rates were reasonable with breakfast included and free transportation to the airport. I was pleasantly surprized to find a beautiful hotel with excellent service, excellent security, nice rooms and enjoyable restaurant. Very beautiful, large pool area with outside service for beverages or meals.

Room Tip: Insist on the bed size you reserved, they will provide it to you even if they have to put you in one...
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scubadillo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FannyH702, Manager at Quality Hotel Real Aeropuerto, responded to this review, August 16, 2013
Thank you very much for your nice review Scubadillo2, we are glad to know that you enjoyed your stay with us, it is like music to our hears!
We are the only hotel just 5 minutes away from the Airport and as a complementary service we offer shuttle service every 30 minutes. Breakfast is also included; it is buffet from 5am until 9:30am in our Restaurant.
As for our facilities we have a Restaurant, Bar, room service 24 hours, pool and Jacuzzi, business center, family room, gym, basketball and tennis court.
We look forward to welcoming you soon again in El Salvador, best wishes and kind regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota DC, Colombia
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 15, 2013

It was a really good experience, after a very common TACA flight cancellation, at least we stay in a very comfortable hotel, excellent food, beautiful decoration, friendly staff.
The hotel its very close to the airport, 5 minutes by car

  • Stayed May 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juanse_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FannyH702, Manager at Quality Hotel Real Aeropuerto, responded to this review, August 16, 2013
Thank you very much Juanse_G. for your nice comment!
We are so happy to know that you enjoy your stay with us even when it was not a plan that you had.
We look forward to welcoming you soon again in El Salvador, best wishes and kind regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davie, Florida
2 reviews
Reviewed May 15, 2013

This was the second time I stayed at this airport hotel, this time with my wife and son. We only spent one night though would have enjoyed a longer stay. We can really recommend it for its friendliness of the staff, cleanliness, superb food and comfort of their rooms. Great breakfast buffet. Special thanks and kudos to Alberto who waited our table and attended our requests at the pool, Carlos from the Hangar Bar, Luis who completed a swift and curteous check-in as well as Maribel at check-out. Will definitely go back to this resort type place - very relaxing indeed !

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stefano F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FannyH702, Gerente at Quality Hotel Real Aeropuerto, responded to this review, May 16, 2013
Thank you very much for your nice review Stefano F, we so glad to know that you enjoyed your stay with us, it was a pleasure to have you and your family as our guest, we hope for you to stay soon with us again!
Thank you for the recognition of your employees, we are going to let them know about your comment and courtesy from you to mention them.
We look forward to welcoming you soon again in El Salvador, best wishes to you and family, kind regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 2, 2013

My husband and I were traveling on a flight from Lima to Liberia via San Salvador. When Taca Air cancelled our flight and booked us in an airport hotel, we were worried. We were absolutely surprised when we arrived...it was a resort type hotel not your sub-par Americano one. Inside of the hotel was nicely decorated, complete with business center, meeting rooms, large fitness center, pool table, sitting lobby, gift shop ( to buy some necessities when stranded), lovely outdoor pool and hot tub, fantastic dinner buffet and surprise....massage services to your room. The front desk staff was beyond friendly and the waitstaff was just the same. I am not fan of buffets but dinner had steak grilled to your liking, along with pork, brisket and sausage, ample sides and an impressive dessert bar, complete with chocolate fondue! Breakfast was just as impressive....fresh fruits, omelette station, etc... Hotel is guarded with gates and security, so safety was a non issue. Such a great little unexpected surprise during a stressful time.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FannyH702, General Manager at Quality Hotel Real Aeropuerto, responded to this review, May 7, 2013
Thank you very much Stephanie B. for your nice review! We are so happy to know that you enjoy your stay with us even when it was not a plan that you and your husband had.
Being the only Hotel just 5 minutes away from the Airport we offer transportation from and to the Airport every 30 minutes as a complementary service; such as our facilities as you said we have a Restaurant, Bar, pool and Jacuzzi, business center, gym and massage service.
In our Restaurant there is a buffet for breakfast, lunch and dinner, or you can also order from the Menu if you want, room service is 24 hours and our “Hangar’’ Bar is also available starting at 4pm everyday.
We look forward to welcoming you soon again in El Salvador, our best wishes and a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Three Hills, Canada
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 8, 2013

Stayed one afternoon and night after 2 weeks in El Salvador. Definitely would recommend this property. Very clean, secure, comfortable clean rooms and excellent staff. We had around 20 people in our group and enjoyed the buffet in a meeting room because the dining room was too full. The food was top notch, deserts were delicious and the service was terrific. All the staff spoke english very well. Had a great sleep in the air conditioned room and took the shuttle at 5:30 a.m. to the airport.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V. C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FannyH702, General Manager at Quality Hotel Real Aeropuerto, responded to this review, April 16, 2013
Thank you Scubaben for taking the time to post your review about our hotel. We are so glad to know that you had a great stay in our property!
As part of Choice Hotels International we are a 4 star hotel with facilities such as: Restaurant, bar, outside pool & Jacuzzi, room service 24 hours, basketball and tennis courts, business center and gym.
We hope to welcome you back in the future, have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Real Aeropuerto

Property: Quality Hotel Real Aeropuerto
Address: Km 40.5 Carretera al Aeropuerto Internacional El Salvador | Km 40.5 Carretera Al Aeropuerto de El Salvador, San Luis Talpa, El Salvador
Location: El Salvador > La Paz Department > San Luis Talpa
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in San Luis Talpa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quality Hotel Real Aeropuerto 3.5*
Number of rooms: 209
Official Description (provided by the hotel):
Quality Hotel Real Aeropuerto the only Airport Hotel, a great place to stay for a next day flight. The Quality Hotel is conveniently located just 1.9 Miles away from El Salvador International Airport, 25 miles away from San Salvador city and 12 miles from Costa del Sol Beach. Our perfect location and convenient access to area attractions, makes the Quality Hotel a great place for business and leisure travelers, it's the ideal option for a safe next day flight. Our guest rooms are equipped with 37" LCD TV, cable television, high speed streaming Internet (100MB), mini refrigerator, microwave, coffee maker, work desks, hair dryer, iron and ironing board. All guest rooms are tastefully designed with both business and leisure travelers in mind. Our variety of room types include: Pool view, garden view, handicap and mini-suites; all of them non-smoking. Be sure to visit Los Balcones Restaurant where you can taste and enjoy an excellent choice of regional and international cuisine for breakfast, lunch or dinner buffet from 5:00 a.m. to 10:00 p.m. We also offer a la carte menu and 24 hours’ room service. Hangar Bar offers a variety of cocktails, drinks and a special menu for casual dining; adjacent to the bar's terrace you will find a delightful pool area which is surrounded by tropical gardens. The Quality Hotel Real Aeropuerto is the only Hotel in the area that offers meeting facilities to host up to 100 people, our meeting capacity is ideal for social and business events. The modular design allows the main ball room to be divided into three meeting rooms. Our ample garden is the perfect area for social event and team building activities. The Hotel also offers catering services with an array of options. Either for pleasure or leisure, we have the perfect place to relax and enjoy an unforgettable unique experience. Come and stay at the Quality Hotel Real Aeropuerto El Salvador. ... more   less 
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Also Known As:
Quality Inn San Salvador
Quality Hotel Real Aeropuerto El Salvador/San Luis Talpa

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