Firstly I should say that this is my first time on a 5* All Inclusive in Egpyt so I have no other hotels in Egypt to compare it with. However, I have been on several five star all inclusive hotels around Europe (mainly turkey it should be said) and I can say that compared to those hotels, this is definitely not 5* and probably only 3 STARS hotel.
We did not upgrade and stayed in a standard room in the main hotel section. Our room was basic and clean but there was a lingering smell of smoke as guests are allowed to smoke in their rooms. This was unpleasant as we are non-smokers. Note to managers: ALL ROOMS SHOULD BE NON SMOKING. Also of great irritancy to us was that the minibar is NOT included as part of the All-Inclusive when it should be. I expect All-Inclusive to mean all-inclusive and that means free use of the mini-bar, at least with a couple of bottles of water. This highlights that the hotel is not 5 star – with 5 star facilities. On the vast 5 star all inclusive holidays I have been on the minibar has been free and with bottles of soda, water, juice and alcohol. There are a few good English movie channels but on several occasions the channel would go blank and you would miss 5-10 mins of the movie. Some of the other English channels had no sound.
Having been on many all inclusive holidays we know that the evening entertainment is never the highlight of the stay but that is usually OK and we turn up. This time however we did not even bother to check out the entertainment mainly for one main reason – it does not start until 22:15. We felt this was too late – 21:30-21:45 start would have been better. The entertainment takes place in the Rainbow Bar with a few chairs scattered around an area in the corner behind the bar.
We found the staff very nice and friendly and made the effort to introduce themselves and talk to you. However we were disappointed by one incident whereby after learning that we were too late to make a reservation at one of the “speciality” restaurants from Mario (reservations at 1pm – we turned up around 1:15pm) he said that he would book us in for the next day and we saw him make a note of this. This is not something we asked him to do – he promised he would do it. However, the next day when we checked if we had been booked for the restaurant we found out that Mario had not done this. Disappointing.
This was the major disappointment to us. Very poor choice of food – the same food every lunch and dinner. I really don’t understand how everyone can say there is a good variety/choice of food. In the main restaurant you line up canteen-style and there are 5 or 6 items to choose from. I can tell you that tonight the guests who will be dining in the main restaurant at the Taba Hilton will have a choice of chicken, beef, rice, potato, pasta, and some vegetable stir-fry for their main meal. Hope they like it as they will be having the same tomorrow. This has to be the worst variety of food for any 5 star All-Inclusive I have been too. As a positive the quality of the food is good – although one of us did fall ill for two days.
To combat food poisoning they have done an excellent thing and made everyone sanitise their hands before entering the restaurant. We thought this was a great idea…..until one of the waiters come around and make you sign some random notepad with one of their pens HALFWAY through your meal!! Don’t people at Taba Hilton realise how much bacteria can be found on pens??!!! Makes the whole point of cleaning your hands pointless. Don’t you think Mr Rogers?
They never gave us an explanation on why they ask you to sign for meals and drinks at the bar – the waiters just say that everything is included and there is no charge. BUT WHY DO IT?!!! We believe that it is probably because you can only go to breakfast/lunch/dinner only once (so make sure you eat enough to last until the next meal) and they want to check you are not breaking the rules. But if this is the case why sign for drinks at the bar? This is VERY strange behaviour for an All-Inclusive hotel – never have I experienced this. Be honest – what is the reason?
Oh, if you like/want pizza you will have to pay extra as this is NOT part of the All-Inclusive package. Another example of this NOT being a 5 star hotel with 5 star services – everyone on here that has stated that there is a fantastic choice of food need to wake up to a REAL 5 star all-inclusive. The hotel should NOT be charging guests extra for pizza if it is All-Inclusive. Right?! I have been on all-inclusive holidays where I can have pizza any time of the day for no extra charge and after being bored stiff of chicken and beef all week it would have been nice to have something different.
The beach is quite small and narrow for a hotel of this size. I would image during the peak season the beach would get quite crowded so be prepared to spend your holiday lying alongside the Russians if you are going in the summer. The beach itself is fine although is quite stony in parts.
The managers are very on the ball when it comes to reviews and criticism to their hotel. They mentioned TripAdvisor several times in the welcome meeting so are well informed of their number one status on this site. They know TripAdvisor is used by many people when deciding to choose to stay at the hotel or not and I am sure that they will want to keep hold of their number 1 rank. If they want tips on how they can improve the hotel I suggest they take their next holiday to Turkey next year and see what a real 5* All-Inclusive looks like.
From reading my review you might gather that I did not enjoy my time at Taba Hilton. Not at all, it was a good holiday….but the hotel is really only 3 stars. The glowing reviews on this site do not reflect an accurate portray of the hotel's services, facilities or standard. If you have been on many 5 star All Inclusive holidays before, like we have, chances are that this one will be far from the best you have been on and you might come away feeling a bit disappointed.
- Official Description (provided by the hotel):
- Experience world-class service at Taba Hotel & Nelson Village This property is 4 minutes walk from the beach. Taba Hotel & Nelson Village features panoramic Gulf of Aqaba views and a private beach area with sun loungers. The bright, spacious rooms have cable TV and plush beds. All rooms at Taba Hotel & Nelson Village are fitted with air conditioning and have a minibar. Some rooms have a balcony with views of the garden and the Red Sea. Guests can organise diving trips at the on-site diving center or relax with a massage therapy. For younger guests, Taba Hotel & Nelson Village offers a Kids’ club. Italian cuisine can be enjoyed at the Taba Hotel & Nelson Village's Casa Taba. Oriental specialties are served at Marhaba. Guests can unwind with a drink on the terrace at the Nelson Pub. Taba Hotel & Nelson Village is 20 minutes’ drive from Eilat Airport. Underwater Observatory Marine Park is just a 3-minute drive away. Free private parking is available at the hotel. We speak your language! ... more less
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- Also Known As:
- Hilton Taba Resort And Nelson Village
- Hilton Taba Resort & Nelson Village Hotel Taba
- Hilton International Taba
- Hilton Taba Hotel Nelson Village