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“A beautiful hotel with the most wonderful staff..”

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Sunrise Diamond Beach Resort
Ranked #42 of 230 Hotels in Sharm El Sheikh
oldham
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A beautiful hotel with the most wonderful staff..”
Reviewed June 6, 2012

We didnt chose this hotel to begin with, but the original hotel that we booked had been closed for a re-fit, so we decided we would take the chance and except the change. Am really glad that we did, as we really liked the hotel, it was beautiful. The staff were fantastic, i cant stress how welcoming they were, they couldn't do enough for us. Jhon at the shop, mo at the indian resturant, hamada at the pool bar, our house keeper, mohammed was amazing and helped us really get to know egypt.... There really are that too many names to mention. Very clean, Very cool air conditioning in our rooms, food was great too, the italian was lovely, even serving beef tenderloin, we were very impressed. It was 2 of my childrens birthdays while we were there, and the staff organised a cake and sang happy birthday too...They even made a birthday cake out of a towel and decorated it with lovely petals too. I will miss the staff there and would return without hesitation. The only downside i feel was the childrens entertainment, it was lacking somewhat... It could have been better. Oh and the amount of russians that were there, very very rude and arrogant.

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
4 Thank joanna l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondbeach, Guest Relations Manager at Sunrise Diamond Beach Resort, responded to this review, June 18, 2012
Dear Joanna,

Sunny greetings from SUNRISE Select Diamond Beach Resort!

Thank you for your visit to our hotel and thank you for reviewing it on Tripadvisor.com. We appreciate all the comments from our guests and it's a pleasure for us to know that you enjoyed your stay with us.

All the entire team of SUNRISE Select Diamond Beach Resort will be happy to see you again at our hotel and we hope your next visit will happen very soon!

With best regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
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English first
Essex
1 review
Reviewed June 5, 2012

Flew to Egypt (Egypt air) stayed at the Sunrise diamond with my wife, brother and sister in law, great 2 weeks nice hotel, nice staff, esp in the dining room and pool bars.
Ahmed in the restaraunt, Samir, Ahmed, Tamar and Mohamed around the bars.
would stay again.

Room Tip: 1St floor gives a better view of the sea
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  • Stayed May 2012, traveled as a couple
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Helpful?
Thank rabster01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Sunrise Diamond Beach Resort, responded to this review, June 26, 2012
Dear Reviewer,

Thank you very much for taking the time to write a review on the SUNRISE Select Diamond Beach Resort. We are pleased to hear that you enjoyed your holiday and all of your kind comments have been passed to the management team. Please let us assure you we take all guest comments seriously and always look to make the required changes to improve our guests’ holiday experience.

We do hope that we can welcome you home to the SUNRISE Select Diamond Beach Resort in the near future.

Best Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 3, 2012

I have just returned back from a gorgeous holiday with my boyfriend at the Sunrise Select. Our overall holiday experience was very good, we were greeted and checked in quickly and also told to go straight for some food before the restaurant closed even though it was past 9pm (this was welcomed very much after a long flight with no food!). The only complaint that we had was that we required a room change. The first room we were given was on the lower section near the entertainment theatre and had twin beds. As we arrived late we stayed there the first night but asked if we could change rooms to one with a double bed and on a upper level (I don’t like sleeping on ground level). The second room was similar décor (Slightly dated) but a much better layout. We were situated in the block near the main restaurant which was convenient for meals. The rooms here are shaded throughout the day which stops them from getting over hot. The air-conditioning is excellent though. There was no issues with the room change and they did there best to make sure we were happy.

We had no problems with the food there is a good selection to choose from. If you have a sweet tooth you are in luck as the deserts are out of this world (hats off to the patisserie chefs). All of the restaurants are fantastic, the Italian is smaller and you get waited on slightly more than the main restaurant. The Indian has an extra charge but is worth going to as the service is excellent and brilliant value. The beach restaurant in the evening is very romantic and in the day serves burgers/hotdogs etc also the only restaurant that has tomato sauce.
I made use of the spa while I was there and ended up having 5 massages and a pedicure. I would recommend the medical massage or the Thai massage. The treatments are very good and you can request either male or female therapists. I would definitely book course together to negotiated a good rate. Also I would definitely recommend the Luxor trip by flight we did this is our second week it was a fantastic full day trip with no time wasted. It is a full day from 4am – 8pm but well worth it.

All of the staff are very friendly and nothing seems to be too much trouble. The only member of staff who didn’t smile was a girl from guest services which we found quite amusing! The layout of the hotel is quite hilly so people with walking disabilities may struggle and the décor is slightly dated. There are 3 pools to choose from all with plenty of shade if you don’t wish to be disturbed while sunbathing you can take red flags to put near your bed also you do get beach towels provided as well. We would definitely stay at the Sunrise Select again and now cant wait for my next holiday…

Room Tip: We had a room on the second floor near the restaurant, It was shaded all day which helped keep the r...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clare_C_30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Sunrise Diamond Beach Resort, responded to this review, June 22, 2012
Dear Guests!

Greetings from SUNRISE Select Diamond Beach Resort!

Tha Management team received your review and would like to thank you for the valuable comments, which give us a chance to improve. We are happy to confirm our rooms renovation plan has started this month, with rooms being totally renewed. We hope you'll come back to SUNRISE Select Diamond Beach Resort again and witness the changes to better.

All the entire team of our hotel is looking forward to your next visit!

With best regards,

Management of SUNRISE Select Diamond Beach Resort
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 2, 2012

First things first for all those who are moaning about food service things taken from there room etc you must have stayed at a different hotel because this place is a fantastic resort to stay at every single member of staff is polite and very curteous. The food was fantastically cooked with so much choice and variety in both restaurants also for something different the Indian restaurant was brilliant(yes you have to pay but at 25 pounds each you can't go wrong also all the staff by the pool were great particular the waiter who looked after the relax pool. A very special mention to amheed from the roof bar who wad truly amazing never once forgot a name (Richard the lion heart and Tammy should ring a bell) when my partner felt poorly he sorted her out with a wonderous drink and by the next morning was wright as a rain so when you go to the roof bar seak him out. The people who looked after our room was amazing and we looked forward to the different towel animals we recieved daily. Finally yrs the hotel had a lot of Russians and Italians in it and very little British but how is this a bad thing you can tune out and chill and not have to listen to people so if you get a chance then go can not fault one thing with the hotel

  • Stayed May 2012
    • Value
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    • Rooms
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Helpful?
Thank richardwillnott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondbeach, Guest Relations Manager at Sunrise Diamond Beach Resort, responded to this review, June 20, 2012
Dear Reviewer,

Many thanks for taking the time to write a review on the SUNRISE Select Diamond Beach Resort. We are thrilled to hear that you enjoyed your stay at the hotel and all of your kind comments and specific comments about staff members have been passed to the Management Team.

We hope to welcome you home in the near future to the SUNRISE Select Diamond Beach Resort!

Best Regards
Hotel Managment
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston
Level 6 Contributor
268 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed May 30, 2012

we stayed at the diamond because our original hotel was closed for re-fit . first the downside is that it is up or down depending on were your apartment is you have to walk up ramp/stairs to main restaurants/reception or down to beach this is ok if you are young/fit. so not so good for people with walking difficuties. second is my wife was ill and we were told by a regular guest to go to reception and they would call the pharmacy and have some sent down she was charged 40eg pounds. when we asked at reception we were told she had to go herself as she could hardly walk i went , they knew as soon as i told them what was wrong and charged me 320 egy pounds. i said that the same pills were delivered to our hotel for 40egy pounds his reply was a shrug as much as to say take them or leave them .it looks like regular guests get a little better treatment .my last little gripe was the first day we arrived i put a choclate bar in the fridge the day later it was gone ,although nothing else was ever touched its always at the back of your mind .right now good bits hotel is very clean and rooms cleaned daily .service was very good giovani and sebor in the italian are brilliant as are ahmed and samir at the relax pool .mr trevor (he knows )was again brilliant my last thank you is to kaysie who helped with sorting out re my sister . on the whole the hotel is good just beware of pharmacy go a little bit further to el mercato or ask kaysie .

Room Tip: the 2185 to 2190 are in the middle on 2nd floor but good view over pool and sea
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  • Stayed May 2012, traveled with friends
    • Value
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Helpful?
Thank madhouseleyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondbeach, Guest Relations Manager at Sunrise Diamond Beach Resort, responded to this review, June 20, 2012
Dear Guest,

Many thanks for taking the time to write your review of the SUNRISE Select Diamond Beach Resort.

Your kind comments regarding certain staff members have been passed to the management team and I am happy to hear you received great customer service from them and glad to hear that overall you enjoyed your stay.

As you state our hotel is situated on a large complex, however we do have club cars available to get around the complex, for any guests who should need them. Haggling and variance in prices is the way of the life in Egypt and this means that prices can vary from shop to shop, therefore if guests have any questions about what items should cost or where to go then I would suggest speaking to our guest service centre for clarification and as you say of course I am happy to answer any guest queries.

We hope to welcome you home to the SUNRISE Select Diamond Beach Resort on a future holiday.

Kind Regards

Kaysie McLean
Quality Manager
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Greenock, United Kingdom
1 review
Reviewed May 30, 2012

we visited the hotel in April and were impressed on all levels. The staff were brilliant and genuinely friendly particularly Ghareb and Mamoud at the beach restaurant (happiest waiters we've ever met) and Osama the manager in the main restaurant, who came to our aid on a few occasions when we required a bit of advice on taxis etc and was also a most courteous guy.

Nothing was too much trouble for the guys in the bars, the pool guys, the beach guys etc and they had an uncanny knack of knowing what you needed before you did!

The layout is great too, we had a 2 minute walk from our room to the beach and the pool was even nearer. We honestly felt like VIPs and the amazing thing is everyone was being treated this way! we'll be going back soon

Room Tip: we had a ground floor room and loved just stepping outside to the pool
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  • Stayed April 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank liz c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondbeach, Guest Relations Manager at Sunrise Diamond Beach Resort, responded to this review, June 20, 2012
Dear Guests!

First of all, let us thank you for taking the time and reviewing SUNRISE Select Diamond Beach Resort on this web-site. We appreciate all the comments from our guests and we are pleased to know that you enjoyed your stay with us. Thank you for mentioning some particular staff members for being helpful, be sure all your comments are passed to the departments heads.

All the entire team of SUNRISE Select Diamond Beach Resort is looking forward to your next visit to our hotel, to make it even more special! Let us hope it will happen very soon!

Remaining at your service,

Hotel Management
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Northampton, United Kingdom
1 review
Reviewed May 28, 2012

We didn't book our holiday through the normal channels so upon arriving at the airport in Egypt we were worried what kind of holiday to expect. There was a row of about 10 coaches, all posh and airconditioned. We were escorted to the tiny mini bus at the end of the que that looked like it should have been condemned 10 years before. There we 16 of us on the bus in total and each couple going to a different hotel. Ours was the last drop. We were still quite nervous about where we would end up. Having dropped everyone off we made our way out towards the sea. From what we had seen of the hotels all appeared to be nice. We were becoming more and more anxious about what we would end up in. Driving past derilict buildings and half built hotels. All quite grubby. We then turned a corner and stopped outside a gated hotel with a beautiful driveway lined with flowers and trees. This was our hotel and it looked absolutely amazing. A massive sigh of relief. The holiday just got better and better. The hotel reception staff welcomed us to their hotel, took our bags to our room and settled us in nicely. Our room looked out over the main pool but far enough away that the noise wasn't an issue. Our room was massive. Queen sized bed with a small balcony. Perfect and much more than we had expected. It's a private hotel so you don't get hassled by people selling products and spa's. You kindly say no thank-you and the majority leave you alone. You can also pick up a red flag when you collect your towels which you place on your umbrella stalk which tells people not to disturb you. Great idea. The staff around the pool area are always helpful and will keep you suplied with drinks all day and it's no effort for them at all. We did find out that our hotel caters for mainly Russians and Italians. Most people I'm sure would find this a problem. In fact for us it was perfect. They left you alone and kept themselves to themselves. It was nice to be able to sit by a pool or at dinner and not have to listen to typical English conversation. There is a roof bar where a fantastic guy called Ahmed serves you. He is an amazing gentleman and when I had a bad tummy he was the one who suggested mint tea and served plenty until I was better. Forget the tablets. I still find it hard to understand why people moan about the food when you go to a foreign country. I was never bored with what to choose next and where. Cury, italian, English, French, German. Fantastic. There was so much variety that I defy anyone not to find something they like and if they prove me wrong then I suggest that staying in the UK for their holidays would be advisable. We are definately looking at going back again in 2 years. One thing to remember as we English often forget is that if you are polite to someone you often find that they are polite and courteous back.

Room Tip: Ask for high rise with a sea view. If quieter room required then ask for it to be away from the amp...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondbeach, Guest Relations Manager at Sunrise Diamond Beach Resort, responded to this review, June 20, 2012
Dear Guests,

Sunny greetings from SUNRISE Select Diamond Beach Resort!

Thank you very much for choosing our hotel as your holidays destination and thank you for sharing your opinion in such a detailed and positive review! The hotel Management appreciates your comments about particular staff members, it's very important for us to know. We are very happy to learn you've enjoyed the stay at SUNRISE Select Diamond Beach Resort and we hope to have the chance of welcoming you back to our hotel.

With best regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Diamond Beach Resort

Property: Sunrise Diamond Beach Resort
Address: 30 Salah Taher St. | Ras Om El Sid Hill, Sharm El Sheikh 46619, Egypt (Formerly SunConnect Sunrise Diamond Resort)
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#32 Spa Hotel in Sharm El Sheikh
#38 Family Hotel in Sharm El Sheikh
#38 On the Beach Hotel in Sharm El Sheikh
#42 Luxury Hotel in Sharm El Sheikh
#60 Romantic Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sunrise Diamond Beach Resort 5*
Number of rooms: 438
Official Description (provided by the hotel):
Admire the wonders of Egypt at SunConnect SUNRISE Diamond Resort! Located in the famous destination Sharm El Sheikh, the resort offers a vast range of opportunities ensuring that no one misses out during their stay. A delightful garden surrounding and the private sandy beach will make your holiday a memorable one full of relaxation. Its proximity to the charming center of Sharm El Sheikh is an additional benefit. The Resort offers a 24-hour front desk, multilingual staff, Guest Service Center desk, bell captain, limousine service, luggage room, laundry & valet service, beauty salon and barber, Spa & gym, gift & souvenir shops, babysitting, free Wi-Fi in all public areas and a 24-hour on call doctor. SunConnect SUNRISE Diamond Resort offers 438 (with partially or with some) recently renovated rooms characterized for their unique oriental style. NEW Aqua Park in 2015, 1200 m2, 8 slides, 71 water games fit for all ages! The hotel is officially part of the SunConnect family. It offers a lot of new facilities. Be Connected with the free upgraded high speed internet which is available throughout the resort. The TeenLounge is ready for teenagers for interactive fun with playstation and x-box. Charge the devices in one of the SunConnect Bars or access points distributed all over the facility. The new SunConnect website provides the guests with all necessary information. All accommodations feature modern facilities and are completely equipped to make sure our guests enjoy a comfortable and relaxing stay in Egypt. Choose between a wide variety of rooms. A special benefit for families is our Family Room concept, which offers separate rooms for parents and children. To enjoy the direct sea view, try our Beach Deluxe rooms, which offer you as well extra space. A truly satisfying holiday experience - at SunConnect SUNRISE Diamond Resort. ... more   less 
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Also Known As:
Sunrise Select Diamond Beach Hotel Sharm El Sheikh
Calimera Royal Diamond Beach Hotel

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