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Sharm Cliff Resort
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Reviewed April 3, 2013

I have just returned from a relaxing holiday in the sunshine ... but this was nothing to do with the hotel as it was the hotel that actually spoiled an otherwise lovely holiday in the sunshine.

Having stayed at this hotel twice before with my husband (and written very positive reviews on this site), I felt it was the ideal place for a week’s holiday in the sunshine for myself and my friend...how wrong could I be! Little has changed in the area since I last visited this hotel at Easter 2011 – but the deterioration in the hotel in the two years is sad to see: now it can only be described as tired and very shabby.

The room was fine though not particularly clean and the bath could do with replacing as it was badly scratched. The quilt covers were patched, but the worst thing was the towels in the bathroom, which were only fit for rags – on the two occasions I returned them to reception,they were replaced ... but the next day we had ragged towels again, so I gave up.

Previously I had enjoyed the food, but this time, although the salads and vegetables were fine, the meat/fish were appalling: whilst we were able to eat something, unfortunately there was not one meal that we actually enjoyed and we both had poorly tummies for several days. We sat outside the dining room on the balcony which is lovely, but the chairs and cushions were really shabby and the tables were actually drinks tables and far too low for eating off!

The staff on reception and the animation team were always extremely friendly and very helpful, but unfortunately this was not the case with the waiters, the bar staff and the cleaners. I have no idea if this was because they were judging/making incorrect assumptions about two middle-aged females on holiday by themselves, but we found their attitude very unpleasant.

As a returning customer I found out accidentally that we were “gold” customers – indicated by our gold bands (as opposed to yellow) – this had not been explained to me on checking in. We had a basket of fruit in the room upon arrival and were allowed to keep the room later, both of which gestures were very welcome. However, the late room facility was completely spoiled by numerous knocks on the door from the cleaner from 11am (presumably wanting his tip, which we left in the room) and even more knocks on the door from the porter wanting to collect our luggage (we had not asked for this as we are more than capable of doing it ourselves when we were ready to leave).

I did write a note about the issues and left it at reception, but had no response whatsoever. Whilst I will definitely be going back to Egypt and to Sharm, unfortunately I will not be returning to this hotel ever again and I feel very sad to say I would not recommend it to anyone. It was both disappointing for both of us and particularly embarrassing for me having highly recommended the hotel to my friend.

Room Tip: We had a room overlooking the pool.
  • Stayed: March 2013, traveled with friends
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2  Thank tateypan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani G, Online Reputation Manager at Sharm Cliff Resort, responded to this reviewResponded May 3, 2013

We are dissapointed that your stay was not as pleasant as it could have been.

We appreciate your compliments on our returning guest gold treatment, the animation team, reception staff, and that you really enjoyed your first two visits here.

We would like to let guests know that a couple of months ago (before this guest stayed here) we completely re did the main pool and the area arount it. You will see this in the photos here and on our website. We are constantly looking for ways to improve our services and facilities, and we have made a lot of changes in the last two years, and even in the last 6months, we are constantly making improvements, and we refurbish as often as we can. So what this guest said is completely not true, we are a professional four star hotel, and many people compliment the looks of the hotel, and the look of the rooms, we are not at all outdated.

As far as cleanliness goes, I can gaurantee that every room is cleaned before guests arrive, and every day that you stay here, and our staff are trained to clean to a high standard, and pay particular attention to the bathrooms. The duvets are not very old, and are in good condition, you can see this in many photos. If we were to keep a duvet it would be only if it was damaged in a small way and the repair was not noticeable, unless u looked very hard underneath the cover or something, we work hard to maintain high quality rooms and services.

We have received a few comments this month about the towels, and the General manager is now aware of the small issue, this is not a big deal, it is something that can be fixed very easily please do not be put off visiting here due to this small thing, it is most likely a very small amount of the towels, and now the issue has been made known it can be sorted out.

We have also received many compliments on the food lately, we do our best but some guests have different preferences to others. It is buffet style with a variety of different meats, it's hard to believe that all are not to your tastes, especially because we do change the food every meal.

We have a UK recognized Cristal certificate in food hygeine and handling. So any stomach upsets are definitely not to do with food or hygeine, we maintain very high standards. It is not common but some guests do get heat sickness when they first arrive here, and that can cause an upset stomach for a day or two. Our advice is, especially in your first two days, try to stay in the shade, and drink plenty of water, just because of adjusting to a new climate quickly.

As for the cleaners, i'm sure they were not assuming anything wrong, and regardless of their personal opinions they are trained and expected to treat every guest with respect, and friendliness. But we do apologize that they were not as friendly towards you both as they have been in the past, that is dissapointing.

Your feedback has been passed on to the General Manager, and we value your opinion.

To future guests: Please read a number of reviews before making any judgements on our hotel, the majority of our reviews are very positive, and feel free to take a look through the photos and information here and on our website for more information.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

Stayed at Sharm Cliff for nine days over Easter 2013. Lovely hotel - food was excellent & rooms clean & tidy- essentials for a good holiday for us. We were quite prepared to eat out a few times if necessary- but it never was. Plenty of choice for all meals -chef on hand for fresh omelettes (breakfast) and pasta & sauce prepared individually(lunch & evening - highly recommended- very tasty). A variety of salads every day along with excellent main courses. Cakes were lovely - especially the Baklava type ones - truly delicious! The waiters were plentiful and cleared tables meticulously - friendly as well.
The entertainment team worked hard from morning until evening - again friendly & welcoming but left you alone if you wanted peace & quiet. They also ran the evening entertainment - bringing in snake charmers, belly dancers, whirling dervishies- all as good as the ones in the town. We found it was easier to have an hour in Naama bay town and then go back to eat and watch the entertainment - much less hassle. Pool bar staff were excellent- recommend the cocktails rather than the spirits.
Lots of sunbeds - very comfy and plenty of room round the pool -all kept clean & tidy.
Room was large and cleaned every day. Came back to find all sorts of "towel art" and small bunches of fresh flowers or petal decorations in the room. Thank you to our cleaner - cheerful and worked hard.
Had room 415 - ground floor straight onto pool area. Wondered how safe & secure it would be - but fears unfounded - very convenient to just step out to the sunbeds & pool.
Only couple of minor negatives - room towels had had better days - the pool towels were better! Also the bathrooms probably in need of a refurb - being picky now as the holiday was brilliant for the price we paid!
We used the steps down to the town - 140 of them but we then felt justified having another lovely cake. Can use the free hotel minibus if not great on steps as they are very uneven.
Hotel minibus to Habada beach was excellent - recommend snorkelling off the end of the jetty - safe & easy - was the highlight of the holiday.
All in all a lovely stay - the only thing keeping us from coming back soon are the insect bites- tried wristbands and the recommended Avon lotion - but still lots of itchy bites! If anyone can tell us the answer to detering them - be back sooner!
Thanks to all the staff for a lovely stay at Sharm Cliff.

Room Tip: Rooms in the newer block are closer to the pool, make sure you get one facing the pool as the others have the access road running behind them.
  • Stayed: March 2013, traveled as a couple
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2  Thank 538CDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani G, Online Reputation Manager at Sharm Cliff Resort, responded to this reviewResponded May 2, 2013

Thank you very much for your review.

We're glad you enjoyed your easter here. Thank you for your positive feedback on our food, rooms, cleanliness, entertainment, bar staff, towel art and Hadaba beach.

Your suggestions about the towels and bathrooms, and itchy bites have been passed on to the General Manager.

Sadly bugs are a problem for all hotels in Sharm, it's just part of being in the middle of a desert. We do have soundless electric bug machines in every room, and would like to remind guests to refil the blue part every day, and if you run out of refills please ask cleaners or reception for more, this means that at least while you are in your room, and while sleeping the bugs will not bother you.

We hope to see you again on your next visit to Sharm, thanks.

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Reviewed March 30, 2013

This review is long overdue!

First time in Egypt, stayed in October 2012. Sharm Cliff is a lovely small and cosy hotel, where everyone makes you feel welcome right from the start and throughout your stay. Great location, only steps down from the centre of Naama Bay that has all the shops, restaurants, shisha cafes, etc. The hotel also owns 2 beaches, one within a walking distance from the hotel (it is actually quicker to walk down than to take the shuttle bus) and Hadaba with beautiful coral reef perfect for snorkelling.

Once again I want to stress how friendly the staff are. From the managers, reception staff, room service, massage and towel boys. They are always there to help, especially Irek the guest relation manager – he’s a star!!!! Also Mr Amr, Tarek and restaurant manager Mr Ayman, amongst others; lovely lovely people.

Great entertainment from Amir, Magda, Regina, Iness and Irina, these guys will make sure the guests are having a brilliant time. Thanks so much guys :)

Good selection of food and drink (best cakes ever) with the service on the highest level in the restaurant and in the bar as well. Pool bar team – Rafat & co will serve you the best drinks with a smile on their faces.

Hotel has also a massage centre (Hassan is the funniest guy!) and a beauty salon, where you can get your eyebrows threaded.

Very spacious and bright rooms cleaned daily.

Don’t forget to check out the Faces disco at Sharm Holiday hotel next door, where every night the guests can have a little rave free of charge!!

Overall, it was a positive experience and will be definitely returning again.

Room Tip: Rooms on the garden side are quieter.
  • Stayed: October 2012, traveled with family
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1  Thank Hablaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani G, Online Reputation Manager at Sharm Cliff Resort, responded to this reviewResponded April 27, 2013

Thank you very much for your review.

We are pleased to hear you enjoyed your first visit to Egypt, and your stay here at Sharm Cliff.

Thanks for your positive feedback about our atmosphere, location, beaches, friendly staff, entertainment, food and the rooms.

It's great to hear you will be returning here on your next visit to Sharm, and we look forward to seeing you again then, safe travels!

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Reviewed March 26, 2013

It was my second time in Egypt and first time in Sharm El Sheikh and I must say it was great.
We were given a nice room facing swimming pool, everything was clean and tidy and worked=)
The location of the hotel is just perfect, steps from all the bars, clubs and restaurants of Naama Bay and at the same time it's not that noisy as it's on the hill.
Food was good, even comparing to 5* hotels, we always found something we liked. Alcohol (all incl) -hm..local alcohol, what to say, but staff tried to make some nice cocktails out of it. Thanks for that=)
There are 2 swimming pools and it temperature of water was perfect to swim in March. (The sea was also good). The nearest beach located 5-10 mins walking, stylish, with DJ playing sometimes and the coral beach is like 15 mins away by bus provided by hotel. We spent most of the time on the Wind Beach (nearest one), it's kinda small but cosy and clean.
The atmosphere in the hotel was good, guests from different countries and different age. We found it good. Staff was also nice but some of them tried to ask us to go out and when we refused they were surprised and even acted like we hurt them. I know that 2 girls coming to Egypt might be considered as a certain type of tourists but it's not like that.
Also the bothering thing of the vacation was the hassle on the streets by sales people, their rudeness and arrogance. I realise it's just a tourist spot where everybody try to make a good business but it's emotionally tiring so be prepare for that.
To sum up the overall experience staying in Sharm Cliff was good. I would come back there!

Room Tip: Room facing a swimming pool is comfy but a bit noisy
  • Stayed: March 2013, traveled with friends
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1  Thank Ekaterina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani G, Online Reputation Manager at Sharm Cliff Resort, responded to this reviewResponded March 31, 2013

Thank you very much for your review.

We appreciate your recommendation and compliments on our rooms, cleanliness, location, food, pools and hotel beaches.

We apologize for the couple of staff members who let the team down. We train our staff and expect them to act professionally. The General Manager has been informed of this, and we can assure guests that the situation has been dealt with, thank you for letting us know.

Shopkeepers in Sharm, and all over Egypt, do tend to call out and try to get people to come in and look at their shops, sometimes even offering cups of tea. It is a different culture, but it is still very safe here in Sharm, and especially in our hotel. We can gaurantee that you will be safe here, and also, if you prefer it, there are a few shops inside the hotel where the shop keepers are very friendly and polite and will not bother you.

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Reviewed March 25, 2013

I was traveling alone to Sharm El Sheikh and Sharm cliff. The hotel is very clean and the staff are very service-minded. Perfect location, only 5 minutes to Naama bay, shopping, restaurants and so on.
The all inclusive-concept was very good, but the food is very typical all inclusive. It doesn't taste that much, but it's very clean (the kitchen as well) and I didn't get sick. I ordered food by the pool a couple of times (very cheap), and it was very good.

The room was BIG, comfortable beds, soft towels and so on.

I have only one thing to complain about. Like I said, the staff was very nice and polite, but some of them a little bit to "pushy" and flirty. I got a (good) massage at the hotel, but the masseur was to interested in talking to a young girl than actually giving a massage. It was a little uncomfortable being called "sexy" and "baby" during the whole hour. But that's not a big thing, you probably have to expect that traveling alone as a young, blonde girl in Egypt.
Anyway, I had a perfect vacation, much thanks to Sharm cliff and the wonderful staff.

  • Stayed: March 2013, traveled solo
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2  Thank LiseNikita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hani G, Online Reputation Manager at Sharm Cliff Resort, responded to this reviewResponded March 31, 2013

Thanks very much for your review.

We appreciate your positive feedback about our cleanliness, staff, location and your room.

We apologize that a couple of our staff let down the team a bit, and did not act as proffessionally as we trained them too, this is dissapointing to hear. Your feedback has been passed on to the General Manager regarding the massage guy. We take these things seriously, and will do everything we can to ensure our guests feel comfortable here at all times, thank you for letting us know. To future guests, please be comforted that this will be dealt with quickly, and it will not happen again, thanks.

Also, please note, single women visiting Egypt, you will be noticed. This is commonplace all over Egypt, and it is something to be aware of, but not afraid of. You will be safe, especially in our hotel, and even in the streets of Naama Bay etc, the shopkeepers may make comments, and be friendly, but a polite no thank you and keep walking, and they will stop. Please do not let it deter you from visiting Sharm at all, we assure you, you are safe here, and will feel comfortable. There are so many things to do, and places to see in our amazing city, it is definitely worth a visit. Thanks.

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