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Reviewed 3 weeks ago via mobile

I have never seen such an unfriendly and incompetent service in reception. We spent there for a week, our flight was at night so we decided to have late check out.
I approached reception 3 days before leaving and told the guy who was working there about late check out and that we wanted to keep our current room. He assured that they will organize it and asked to approach them on the day of leaving.
So I went to reception in the morning of the last day and they told me that our cuttent room had already been reserved and we must leave the room by 12:00 o'clock. I told them that their worker assured me that I should approach them on the last day and they will organize it. To this they answered me that the worker was a newbie and we cannot keep our room. So we had to pack our baggage and moved to the room 5500 with terrible position. Moreover there was a 2,5 years old child with us. I am adding the photo with the view from that room.

Date of stay: September 2019
Trip type: Traveled with family
Thank 886lilitl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cruiser781590, Public Relations Manager at Sierra Sharm El Sheikh, responded to this reviewResponded 3 weeks ago

Dear our valuable guest

Greetings from SIERRA Sharm El Shiekh

It is with great concern we received your comments outlining your feedback about your last stay with us, thank you for bringing this matter to our attention

we would like to assure you that the hotel is been taken very seriously through investigation about what is happened with your good self in the check out, and it is very important to report something like this on spot not after your check out.
For the Late check out process, after investigation with reception, they confirmed that when you asked about extending the room for more hours, they asked to come in the same day of check out to confirm but nothing was confirm before, this procedure for all guests in high occupancy as the hotel was facing high occupancy situation and they save for your good self another room to spend your extending hours which used as a shower room not for spending your accommodation, as the receptionist explained for your good self.
I would like to extend our sincere apology for the inconvenience caused therefore Please rest assured that we took the necessary measurements to prevent all from happening in the future. We look forward to continuing our relationship with you as a valued customer, and I will be more than happy to take care of your next reservation myself.

Sincerely Yours
Anton Magdy
FO Desk manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Thank you very much for all employees special reception smile ready to resolve any problem in seconds restaurants are very excellent room service very excellent thank you all Sierra for making my holiday perfect I recommend to all guests to visit this hotel without mentioning any name all is professional special Anton also WiFi service is very good every where in the hotel this is very good advantage

Date of stay: September 2019
Trip type: Traveled with family
Thank 84ramsisr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cruiser781590, Guest Relations Manager at Sierra Sharm El Sheikh, responded to this reviewResponded 3 weeks ago

Dear guest,

Sunny greetings to you from all Sierra Resort family!

We would like to thank you very much for your time you gave us to describe your experience during your recent stay at SIERRA, and all SIERRA family is delighted to know that you enjoyed your vacation with us.

Your positive comments encourage us to continue improving our outstanding service, promising your god-self that we will do our best to maintain our service level to be always at the top rank of the service quality rate.

We are looking forward to welcoming you back to your home Sierra Resort Sharm El Shiekh.
Sincerely Yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We have enjoyed our honeymoon @ sierra hotel with a good hospitality and very delicious food the room was comfortable and thanks for Mouhamad saed because he made our room special as showen the attached picture

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Petina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cruiser781590, Guest Relations Manager at Sierra Sharm El Sheikh, responded to this reviewResponded 3 weeks ago

Dear guest,

Sunny greetings to you from all Sierra Resort family!

We would like to thank you very much for your time you gave us to describe your experience during your recent stay at SIERRA, and all SIERRA family is delighted to know that you enjoyed your vacation with us.

Your positive comments encourage us to continue improving our outstanding service, promising your god-self that we will do our best to maintain our service level to be always at the top rank of the service quality rate.

We are looking forward to welcoming you back to your home Sierra Resort Sharm El Shiekh.
Sincerely Yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

It was a very nice trip
The service is excellent
Food is very good
Room is soo comfortable
This is my second time in this hotel and i’m so blessed
And there is a special thing in this hotel that the soho square near the hotel and it is so excited

Date of stay: September 2019
Trip type: Traveled with family
Thank norhanhamed84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sierra_Sharm, Guest Relations Manager at Sierra Sharm El Sheikh, responded to this reviewResponded 3 weeks ago

Dear guest,

Sunny greetings to you from all Sierra Resort family!

We would like to thank you very much for your time you gave us to describe your experience during your recent stay at SIERRA, and all SIERRA family is delighted to know that you enjoyed your vacation with us.

Your positive comments encourage us to continue improving our outstanding service, promising your god-self that we will do our best to maintain our service level to be always at the top rank of the service quality rate.

We are looking forward to welcoming you back to your home Sierra Resort Sharm El Shiekh.
Sincerely Yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

لفت نظري احد موظفين خدمة العرف والتنضيف اسمه محمد زين العابدين كان انسان مؤدب جدا وأمين ودايما بيساعد وسريع في اداء عمله ودايما مبتسم .. كان بيقوم بعمله في مجموعة غرف طابق 1500

I've noticed a guy from the cleaning staf and room service his name was Mohammed zain al abidien he was so polite, always smiling trustworthy and
very helpful

Merci sierra for making my vacation so great

Date of stay: September 2019
Trip type: Traveled with family
Thank Waad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sierra_Sharm, Guest Relations Manager at Sierra Sharm El Sheikh, responded to this reviewResponded 3 weeks ago

Dear guest,

Sunny greetings to you from all Sierra Resort family!

We would like to thank you very much for your time you gave us to describe your experience during your recent stay at SIERRA, and all SIERRA family is delighted to know that you enjoyed your vacation with us.

Your positive comments encourage us to continue improving our outstanding service, promising your god-self that we will do our best to maintain our service level to be always at the top rank of the service quality rate.

We are looking forward to welcoming you back to your home Sierra Resort Sharm El Shiekh.
Sincerely Yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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