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“Can't wait to go Back!”

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Grand Rotana Resort & Spa
Ranked #19 of 231 Hotels in Sharm El Sheikh
Certificate of Excellence
Reviewed March 11, 2014

What a beautiful peaceful hotel, set in beautiful manicured grounds.....with some of the best staff in any Sharm hotel......

Stayed in a Garden Room which was very peaceful and surrounded by beautiful colourful gardens. The Hotel clearly take pride in the appearance of the entire resort - the gardeners are never without something to do to make this resort so beautiful.

The room was a good size and comfortable. Well equipped bathroom and really liked the walk-in shower. Had a ground floor room and it was lovely to have the patio area to sit on first thing in the morning with a cuppa! Leaving a cold windy England and the following morning sitting out on the patio with the sun blasting down - what a treat! The room was cleaned very well everyday.

Food was excellent - a good choice at all meal times & the staff in the restaurant were very cheerful. At breakfast, I really liked the idea of staff serving the tea and coffee at your table and topping it up. Gamal (one of the breakfast waiters) always ensured our cups were full.

Tried the Silk Road restaurant and really enjoyed it (although the portions are huge & I didn't feel I could do their beautiful food justice!). The ambience was lovely too.

Had room service during the stay and the food was excellent and the service was speedy and efficient.

The bar staff at the Sky Bar and the Pool Bar were very attentive & cheerful.

The pool was very clean (but not heated!). Everything around the pool was kept clean and really well looked after. Mahmoud was excellent helping us every day with our sunbeds/towels etc.

The entertainment team (Abi from England) and her boss were really cheerful and tried to get people involved in the activities (darts, stretching etc). It wasn't easy to get people involved though because the hotel wasn't very busy. That didn't stop the entertainment team from trying though. Well done!

Every employee of the hotel without exception were amazing. They were cheeful, helpful and bent over backwards to ensure guests had a great stay. Full credit to the hotel for recruiting and retaining such great staff.

What else can I say? I can't wait to go back! And Thank You to everyone at the Grand Rotana Hotel for making a 9 day break so peaceful and relaxing.

Finally, having stayed at Rixos (previously Royal Grand Azure), I would recommend this hotel more for having 'the whole package' not to mention the peace and calm so needed for a relaxing break.

Room Tip: Garden Rooms are very peaceful and just a stones throw from the main building.
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  • Stayed: February 2014, traveled with friends
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1  Thank SharmReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this reviewResponded March 19, 2014

Our Dear Guest,

Thank you very much for taking the time to review our hotel and for sharing your experience with us. your comments will be passed on to the team.

We very much look forward to welcoming you back.

Best Regards,

Azmi Sami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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646 - 652 of 1,957 reviews

Reviewed March 10, 2014

We have just returned from a ten day break to this fabulous hotel. Due to the current troubles most trips away from the hotel were cancelled but this did not effect our holiday.
Everything about this hotel was just brilliant. Staff were super helpful and always smiling, nothing was too much trouble. Room was kept spotless by Mahmood.
The location of the hotel is just perfect, right on the sea and the food was excellent
I would definitely recommend the upgrade to ultra all inclusive to sample all the options available with regards the restaurants. I couldn't pick one that I preferred as they were all excellent. There is a choice of Indian/Asian, Italian and Seafood.
We returned from our holiday on Thursday (6th March) and yesterday (9th March) I booked to go back next year.

Room Tip: Take dollars with you for tipping. This is appreciated Book a room with a sea view its worth the e...
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  • Stayed: February 2014, traveled as a couple
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Thank daisy043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this reviewResponded March 19, 2014

Dear Mr. Daisy,

I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

We place great value on your custom, and your continued relationship with Rotana. I look forward to welcoming you once more to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future.

Sincerely,

Azmi Sami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2014

This was our 4th time staying in Sharm and Grand Rotana is the best Hote yet, from the time we arrived the Staff were excellent, from Checking in, Porters and Housekeepers, They were all very helpful and Charming.We were served in Sky Bar by Wessam with a smile and he knew our drinks after the first day, Ashraf at Palms Beach Bar looked after all our needs and what a hard worker he was, the Seafood there was amazing, the prawn cocktail is no ordinary prawn cocktail its a meal in its self. Theres a varied display of fresh fish daily to choose from. Abd Khalek at Ramses Restaurant was very friendly and served our drinks with a smile each day, other staff were brilliant but to many to mention.
The coral reefs were amazing and beautiful colourful fish to be seen, water sports if you like that sort of thing.In the evenings there were several different lots of entertainment.
We stayed in Block 1 easy access to everything with the added luxury of a Sea View.
Thanks to Everyone at Grand Rotana for a Grand tIme, we hope to return soon.

Room Tip: Block 1 was good easy access to everything
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  • Stayed: February 2014, traveled as a couple
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Thank PARROTBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this reviewResponded March 19, 2014

Dear Sir,

It was a great pleasure to have you once again in our lovely resort and i would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

We place great value on your custom, and your continued relationship with Rotana. We look forward to welcoming you soon to Grand Rotana Resort & Spa

Sincerely,

Azmi Sami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

And what a welcome! Fruit and cakes, a welcome from the staff and the same rooms as last time. This was our third stay and everything was just perfect. We had a club suite, a large bedroom, balcony, large separate sitting room and balcony, 2 full size bathrooms and access to the club lounge. This is also a good choice for families, children are well catered for in a very relaxed atmosphere. We had early drinks in the club each evening before dinner but to be honest you can almost survive on the club canapes alone, lots of good food and little cakes and sweets. Club guests also have a free private transfer from the airport and this worked really well, we were at the hotel within 10 minutes of arrival.

We now book direct with the hotel manager by e mail, I think you get a good deal and a better choice of room. Block one is probably the best for quiet and the high floor floor rooms have unobstructed sea views. We have chosen a different meal package each time we have stayed and on this occasion we had the Ultra all Inclusive which suits us best.Husband was a bit concerned about the supply of wine by the glass but he very rarely had an empty glass! It also meant we had a wide choice of drinks and fantastic food. We love the Silk Road and worked our way through the menu but the other restaurants also serve great food, great fun watching fresh pizza making in Mezzaluna. There are also snacks available at various times during the day outside Mezzaluna.The dress code is enforced in the evening which basically means no shorts and beach wear which is a good thing, this is an elegant hotel but also very relaxed. If you want more information e mail Mr Azmi Sami and he will send details of the meal packages, this was very helpful, the holiday package companies do not always describe this in detail.

The staff are just so helpful, friendly and happy. They really do enjoy working here, a smile goes a long way and do tip is you feel you have had good service, it is easy to overlook this on the all inclusive packages, these guys work hard to make sure everyone has a good time. Ali, top smiley person, had our sun beds ready every morning, Hady, super smiley person, had our drinks ready every evening in the club and filled us in on any news we had missed, Ehab in the Silk Road just smiled the whole time and gave us a wave whenever he saw us. These are just three of the names I could mention, they were all brilliant and a credit to good training and customer service.

The gym is very well equipped and always a welcome from the staff and help with the equipment, if you are new to the weird and wonderful world of the gym this is a good opportunity to get some advice and a demonstration of how it all works.

Finally, top tip, smile and be patient, treat those you meet with respect and you will have a great time.

A note about visas, if you are staying more than 14 days you need to buy a visa at the airport on arrival, 15 USD, there are counters immediately on arrival before passport control and the staff will direct you to them.

Room Tip: Sea view, high floor, e mail in advance to discuss your requirements. The club option is the best an...
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  • Stayed: February 2014, traveled as a couple
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Thank MoleOxfordshireUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this reviewResponded March 20, 2014

Dear Sir,

I was delighted to receive your comments regarding the service and hospitality provided by our team members.

I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

Such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency.

We place great value on your custom, and your continued relationship with Rotana. I look forward to welcoming you once more to Grand Rotana Resort & Spa in the near future.

Sincerely,


Azmi Sami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2014

Just arrived back yesterday 25/02/2014 after staying at the Grand Rotana We loved the holiday they had plenty of watersports .. Eating at the Seafood restaurant on the beach sunbathing at the beach and having the beach bars to quench your thirst . We stayed in the premium rooms on the beach front however they upgraded us to the club rooms free ask when you arrive .. All inclusive is great but when we arrived we wanted ultra all inclusive which allows you to use the other restaurants so if your going to eat a lot its $15 per head per day to upgrade but if you plan to go out a lot dont upgrade . Pool is huge and lovely pool bar there staff , You have a mini bar in your room with sat tv and safe ..Planning our next trip for october yes it was that good ... Oh exchange rate is 11.5 there so no different from uk and you dont pay fee. This hotel is great for single , couples , families .Use the taxi at the hotel We had a driver called Ashraf he took us everywhere we wanted and waited and not expensive

Room Tip: All the rooms that are beach front are excellent as this hotel is massive and over 2000 palm trees s...
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  • Stayed: February 2014, traveled with family
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5  Thank Cathmcdaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this reviewResponded March 20, 2014

Dear Daniel,

Thank you for your kind words and we would like to assure you that your comments will be shared with all concerned departments.

We hope to see you again very soon.

Regards,

Azmi Sami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2014 via mobile

This was such a lovely place to stay. We were a bit hotel bound due to all the FO warnings but we never felt unsafe . Good security at the hotel and huge amount of staff here . Everyone is so attentive and genuinely warm and friendly but never intrusive . The rooms are large and comfortable . For me the best thing the hotel has to offer is the coral ! So very beautiful with so many fish - my daughter never came out and there is a lifeguard at all times . No wasps anywhere but bring mosquito spray even in winter . We didnt have a day under 28 degrees so great sunshine ! The eve entertainment was ok but then to be honest we would not really bother with that anyway . The only suggestion I have is that there could be more for the teenagers and Tweens to do . What I really liked is that although this was all inclusive it had quite an exclusive mix of people - not your usual drunk loud crowds .
The Silk Road reatuarant was fantastic !! All in all I can't wait to come back - brilliant hotel and staff

  • Stayed: February 2014
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2  Thank Saskia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this reviewResponded March 20, 2014

Our Dear Guest,

Thank you very much for choosing our hotel to spend your vacation with us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

We place great value on your custom, and your continued relationship with Rotana. We look forward to welcoming you once more to Grand Rotana Resort & Spa in the near future.

Sincerely,


Azmi Sami

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2014

When we arrived the hotel manger tried to sell us an upgrade to a room with a view out onto the Red Sea. Having read on the internet that free upgrades were the norm with the hotel vastly under-utilised I was somewhat surprised by this "offer" . Once we said no thank you to an extra £30 (yes £30 English) PER NIGHT he said he would like to upgrade us anyway. It was obvious that the room was already allocated to us and he was just trying to get extra cash out of us. Many of the people we spoke to during the week had the same free upgrade as us. I don't like to do business with people who operate in this manner. Shame on you. That said there were plenty of other people around the hotel that were glad to see us and conducted themselves in a manner that the hotel manager should learn from. The Indian and Italian (and the Palm grill) restaurants were excellently staffed, reasonably priced and had really good food. The staff at the diving school were also brilliant. Well mannered and customer focused. A great place for a sunshine & sea holiday and because of the current troubles there are bargains to be had. It's a real shame the holiday got off to such a bad start. I sincerely hope the Egyptian people get through their current troubles its a beautiful place and to see it so visibly under-utilised is a great shame.

  • Stayed: February 2014, traveled as a couple
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Thank Diner02082010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this reviewResponded March 20, 2014

Dear Sir,

It was a great pleasure to having you once again in our lovely resort. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

Such encouraging comments are very rewarding for our people, thank you for taking the time to write and applaud the hotel team’s efficiency.

We place great value on your custom, and your continued relationship with Rotana. I look forward to welcoming you once more to Grand Rotana Resort & Spa in the near future.

Sincerely,


Azmi Sami

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Rotana Resort & Spa

Address: Sharks Bay | P.O.Box:296, Sharm El Sheikh, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Sharm El Sheikh
#12 Spa Hotel in Sharm El Sheikh
#18 On the Beach Hotel in Sharm El Sheikh
#19 Luxury Hotel in Sharm El Sheikh
#21 Business Hotel in Sharm El Sheikh
#47 Romantic Hotel in Sharm El Sheikh
#62 Family Hotel in Sharm El Sheikh
Price Range: $34 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Rotana Resort & Spa 5*
Number of rooms: 526
Official Description (provided by the hotel):
Located on the idyllic shores of Sharm El Sheikh, a truly inspiring seaside destination, the 5 star hotel has its own 450 meters stretch of private beach, a stunning pool surrounded by a lush tropical landscape with over 2000 palm trees. Sharm El Sheikh is now one of the world’s most accessible resort destinations for snorkelling and scuba diving. The luxury beachfront resort is 8 Km away from Sharm El Sheikh International airport and 2 minutes from Sharm El Sheikh International congress centre as well as the center of Na'ama bay with easy access to the many tourist attractions of the region. The Resort offers 526 luxurious rooms, suites and Club Rotana Executive rooms and suites in addition to 9 Royal villas with four & five bedrooms with private swimming pools. All luxury hotel guest rooms and suites feature a private balcony or terrace overlooking Tiran Island or the gardens. For dining and entertainment, the resort offers ten restaurants, bars and cafe’s catering to every taste expertly blended with the highly acclaimed award winning Rotana standards. Keep up with your fitness routine while you're away from home. The Bodylines Wellness & Fitness Club at Grand Rotana Resort & Spa Sharm El Sheikh features state-of-the-art fitness equipment and our award-winning Zen the spa at Rotana offers you tranquility and pure relaxation to balance your mind, body and soul. The Camel Dive Club is our 5* PADI centre for diving and Snorkeling within easy reach in the resort. ... more   less 
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Also Known As:
Grand Rotana Resort And Spa
Grand Rotana Hotel Sharm El Sheikh
Grand Rotana Sharm El Sheikh

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