Just returned from this hotel after our 11 night holiday. Check in very quick, hotel lobby and pool areas very impressive, however rooms are in need of a full refurb, not 4star by any means, however it was kept spotlessly clean by our room boy...all of my parties pillows and duvets were lumpy and very uncomfortable. Very quiet area, away from the very limited evening entertainment but some of our party were woken every morning at 3am ish by the calls to prayer via a megaphone from the nearby mosque. The Food is very very limited and, to be very honest is of a low standard ... But most was edible, however the pasta chef at the fountain buffet was amazing and the crepe chef in the olive buffet was very very good. We witnessed a couple of food hygiene nightmares, one evening in the fountain buffet, my mum and I decided to have roast beef..... The chef was wearing gloves and was also responsible for cooking the raw squid and fish, however, after picking up a couple of handfuls of raw fish, he then proceeded to slice the roast beef without changing gloves.. Perhaps I may not have noticed this but we were being extra vigilant as both my husband and 8 year old daughter had already come down with severe diahorrea. I had heard of an awful lot of people having diahorrea and one elderly chap was admitted to hospital. Needless to say we removed the beef from our plates. We were also served very undercooked chicken nuggets at the island grill one lunchtime... when the waiter saw them on the serviette, he looked perplexed and after we said that they were undercooked, he took them to the chef... to his credit, he checked the batch the were about to be served and threw the whole lot in the bin...he then checked every batch from then until we left. We did go back for lunch again later in the holiday and ordered the nuggets again... They were perfect..... We found staff were either very happy to serve and engage with you or they gave the impression of being very fed up. The mango bar was by far the highlight of our holiday, and due to the lack of entertainment unless you paid at least 10 euros for it, we spent most of evenings there. Very special thanks to Mohamed and his staff..... He was truely wonderful. We only tried the Brazilian a la carte .. O Fogos.....superb..A special mention to Ahmed and his amazing eyes...You may also meet Magdy wandering around the pool from the Grand Spa situated by the entrance of the Ghazala Beach. We can highly recommend the services that he provides. We had the Cleopatra and Ramesses treatments... Around 70 quid for each treatment but well worth it if you like a good pamper and an exceptional massage. All in all we enjoyed our time at Ghazala Gardens. We visited Cairo by air via the Red Sea holiday rep, well worth the £175 however make sure that you order a dinner box as we didn't arrive back until 9.55, even though we were told that we would be back by 7 or 8 pm, therefore missed dinner, not good not having anything to eat for 9 hours. The reception staff were happy to sort something for us from the kitchen but we were so tired, we declined. We did mention this to the Red Sea rep Siad and Jane from guest relations as something that should be mentioned to any further clients going to Cairo. We still have this issue outstanding and as Siad and Jane were unable to sort in the resort, we will now need to continue our complaint with Red Sea holidays directly. Despite some low points, We would go back to the Ghazala Gardens... The staff that made the effort, made our holiday.
- Official Description (provided by the hotel):
- Just a five minute stroll from the centre of Naama Bay and five minutes to the beach it shares with The Ghazala Beach Hotel, the Ghazala Gardens offers a perfect balance of scale and facilities. The delightful gardens teem with exotic plants and a lagoon pool that give it a truly tropical feel. You can even swim right from your terrace with our poolside rooms! ... more less
- Also Known As:
- Ghazala Gardens Hotel Sharm El Sheikh
- Ghazala Gardens Sharm El Sheikh
- Ghazala Gardens Egypt
- Ghazala Gardens Hotel Egypt