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Reviewed September 7, 2008

My boyfriend and I have just returned from the Tropicana Rosetta. The hotel itself is OK, nothing to rant about and I would say that it is worth the £8 per night that we got it for, however, once we were there we started to wish that we had paid more for something better!

We arrived early morning and checked-in. All fine. Got to the hotel room and was quite disappointed! We had emailed them before we arrived requesting a room in the Jasmine section of the hotel (as we heard this was the nicest/newest part) but we weren't placed there. Our room was right near to reception ... handy as you don't have so far to walk when going out and near to reception if any problems/safety deposit box! But that's about it. The room was dated, the air conditioning was noisey and constantly rattled! The beds were like laying on a plank of wood and were very uncomfortable! There was no toilet paper in the bathroom when we arrived, so we had to go to reception at 3am to request some, with some arriving around 1 hour later!! The shower curtain was dirty and discoloured too! There were also ants crawling around the shower, which were coming out of the cracks in the side of the wall! And every time the shower was turned on, it would spurt out black water. It was disgusting! But we decided to not let it get to us and try and enjoy the holiday anyway, as at the end of the day it's only a room to sleep in for a week or two!

Our room was right next to the swimming pool, so handy to get to .. that's if you can get a sunbed!! You can get towels from 7.30am every day, however at this time, the pool boy had placed towels on beds after being tipped by guests .. so they could get the ones in the best position! However, a lot of the sunbeds are in shade most of the day, or either in the full beaming sun! So we decided to go and check out the other swimming pools further up. These were bigger and the sunbeds were much more spread out! But yet again, not enough sunbeds for us, so we decided to head down to the hotel's beach. If I was you, I wouldn't even bother going!! The sunbeds are so cramped together, the sand is dirty with rubbish left in and to top it all off we found two 4inch sharp screws in the sand by our feet. The beach does not seem to be cared for, unlike some of the others we walked past which looked very nice! We stayed at the beach for about an hour (long enough!!) and went back to the hotel in hope of getting some sunbeds around the pool. We did, but the pool water wasn't clean, one of the underwater lights on the side of the pool was hanging off it's wires!

The next day my boyfriend decided to get up at 7.30am to put the towels down, we would have tipped the pool boy, but hated the principle of having to pay to get a better service. At this time there were only 3 beds left. We stayed by the pool and had lunch there. The menu is basic, food does take a while to arrive, but it was eatable. What really turned me off was when the waiter handed me my plate on the second day with TWO DIRTY FINGERPRINTS on it where he had been holding it. Enough said!!

One of the problems we found is that there isn't anywhere else to eat really, unless you want to walk 10-15mins into Naama Bay, but in the heat you lose all appetite and don't fancy sweating buckets. The pool was small but we settled for it as it was so close to our room. There are people who come round every day trying to sell you a massage/BBQ night etc, which got very annoying! Yes Egyptian people are friendly, but thats only because they want your money!!! The massage guy spoke to us for about 10 minutes about himself, askign us questions about what we do etc etc, but left instantly when he knew he wasn't going to sell us a massage! Oh and also it seems like a lot of them have girlfriends/wives who live in England .. what a coincidence .. again, it's a load of rubbish to make conversation.

So after two days at the pool, we decided that the next day we'll pay to go onto another beach, the Hilton or something. But surprise surprise we got ill! It was absolutely awful! We didn't know what to do/eat as we were 150% it was the food that had made us ill. We drunk bottled water, stayed hydrated, did not drink alcohol, brushed our teeth with bottled water, stayed away from salads etc, used antiseptic gel out and about! People say its the air conditioning which can cause it and the adjustment to the hot and cold, but we've both been to Cyprus on numerous occasions with the air con and similar heat and were fine! We were then stuck in our room for two days ... sickness and diarrhea, we needed to eat but when your ill you dont really fancy eating out in a places that have made you ill in the first place. We decided to order a plate of chips from the pool bar (not ideal I know) but it was the only thing that was plain to eat. A portion of chips was not on the menu, but we saw a group order some the day before, but when we went to order he would not do them for us! As my boyfriend was worse than me, I had to trek to the nearest shop to buy bottled water and snacks. This shop is between the Novatel and the Hilton Fayrouz .. bought some bottled water and a pack of Mcvitie's digestives .. brought it back to the room to discover that the water was out of date by a YEAR and after eating a digestive biscuit, to discover that they were crawling with ants!!!!!!!!! Do not buy anything from this shop, the food must be old and left lying about, everything's covered in dust too!

The cleaner was hopeless too, I left him a good tip on the first day, but instead of sweeping and mopping the floor for the next couple of days, he decided to tidy up the dressing table and line up all my toiletries!! It was sweet of him, but there were more important things that need to be cleaned that weren't!!

So as you have probably already gathered, we did not enjoy our time at the Tropicana Rosetta or in Sharm. I will never ever go back there again! The part where we were staying needs updating, there was a gap underneath our door, where all dirt and creepy crawlies would crawl in, we returned to a lizard one night!!

If you want basic, and I mean basic, then it's fine! But in my opinion I think that it's worth paying a little bit more for a nicer hotel on the sea front with a nice beach, that way if you dont like the swimming pools at least you have access to the beach.

We hated the place so much that we decided to get flights back home only after 5 days there! We had booked for 2 weeks. This was not just down to the hotel only, but our illness was horrible and when your like that you just want to be at home where you can eat things that you know have been prepared in a hygenic environment. I would not recommend Sharm at all, I don't think it has anything going for it, it's too Westernised and Naama Bay is like a Blackpool illuminations. The hassle you also get is annoying too! It put us off going into Naama Bay, but we had to as this was the nearest place to go to eat. When your on holiday you don't want hassle, you want to relax, you don't want to be constantly asked "Hello my friend, where you come from, come here please!!" after following you half way down the street. For us, the people themselves ruin it! They need to learn that if they left us alone, then maybe they would get more business as we wouldn't be so afraid of having a look. Normally I love looking around the shops for little things, but this completely put me off.

We were very disappointed with Sharm. After reading the Tripadvisor forum for months, we were both so excited about going and doing all of the trips, but we did none as we were so ill. The forum also seems to be pro-Sharm and in my opinion dismisses any negative points and focuses on the positives. That's fine, but it gives people and us the wrong impression of what Sharm is actually like.

I really don't understand how people can say they love the place. It has no Egyptian culture about it and way too Westernised for my liking. If you like the prospect of constant hassle, dirty shower water, being limited to what you can eat on a menu and a very high chance of gettin food poisoning, then go to Sharm. If not, then stay away!!!!!!!!!!!!!

Stayed: September 2008
1  Thank xsungoddessx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2008

omg! where to start.. my husband and i arrived at the hotel around 9pm. when finally getting to our room, which was room no. 2405! and at least a ten minute walk from reception! we had a twin room, and we paid for a double! the porter held his hand out for a tip, which fair play he did deserve. when checking over the room, we found that the beds had black clumps of hair all tangled up in the linen, and when i peeled back the covers on my bed, it had a huge wet urine stain right at the foot of it!!!! we complained to the hotel manager who, after some shouting, moved us to another room!! this room was ok, but smelt awful, my advice to you is take a bottle of dettol, you will need it. the bathroom was very small, the bath was dirty and the shower was pathetic. the toilet is also small, if u do have an upset tummy, the toilets block very easy. the cleaner did come every day, but hardly ever left any clean towels or toilet paper and we had to ring down to reception most days to complain. the breakfasts are very european, if your a fussy eater i would not recomend it, we went to mcdonalds! its only up the road and you get a decent cup of coffee! if u do get a bad tummy DO NOT BUY FROM THE HOTEL PHARMACY he completely rips you off and charges at least 4 times the amount you would pay in naama bay! if you can take imodium with you, if you forget, there is a pharmacy which is cheap. just walk through the hilton hotel opposite the rosetta, turn right and turn right again at the first street. these shops are also cheap for water and snacks. It does have a very big gorgeous pool, but if your not up by 5.30am you will not get a lounger and you will have to sit on the grass with no parasol, and believe me the sun is hot hot hot! we put our towels down there b4 we went to bed. if your hoping for a cheap holiday tho. stay at the tropicana, but dont expect value for money, this hotel is not 4 star, i would rate it at not even 2*. egypt is not that much difference in price for lager and wine or food than the uk. avg £2.60 for a bottle of lager, £12 for bottle of local wine. a good 2 course meal will set u back around £30 per person.and thats without drinks. we ate out every night as the hotel food was pathetic and the restaurant was always very overcrowded. the staff were ignorant and rude, and moved at only at one pace, which was very slow.i also hated the fact that the safety deposit boxes were downstairs next to reception, and you cannot access them without a member of staff being present. also, if ur male and carry in a bag or rucksack, you will always be serched b4 u enter the hotel, so we just went the back way, it was just less hassle. the beach is a 15 min walk from the hotel and is very dirty and cramped, we went in but we walked straight back out, there is a good beach called shark bay and is only a short taxi drive away, always agree a price with the driver b4 going tho, about 30 LE is plenty, which is £3. we didnt go but wasnt told about it until our last day. when eating out, our favs were the mexican and pomodaros, which is italian and gorgeous food!
the day b4 we left the tropicana, we filled in our comment card, which we felt was truthful, and the cleaner picked it up. the next morning b4 we left, he asked us to fill in another one! because our report was so bad! he also kept knocking the door from 10am to see if we were ready to leave, and check out wasnt even until 12!!! we were told to leave tip for them when we left, as they are not paid alot, but just for his cheek! i halved it!!!!!
the holiday overall was ok, we would not go back, as when youve been to sharm once, you see everything in you first week, then you get bored. if we did go back, we would NOT stay at the rosetta, we would stay at the HILTON which it far better and has a fantastic private beach!!! i would highly recomend the quad biking in the sinai,approx £35 each, and going to see the pyramids and the sphinx, approx £160 each, as you will never see anything like it again.... we went by plane as did not fancy the 5 or 6 hours to cairo by coach.

  • Stayed: August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank SouthWalesWelshgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2008

Myself and my husband travelled here in june 2008, it was rated a 4star hotel with olympic holidays but i wouldnt rate this a 2star.
The hotel is massive and we had to walk 20mins uphill to our room which in 40degrees of heat is tough. The breakfast was terrible and we both had the "runs" for the whole week we were there with terrible stomach cramps. The staff were rude and when we had a shower and a wash every day the water was brown, we felt more dirty when we had a shower then when we first got in. If you like 4star hotels then do not go here. they pester you all the time and never give you change as they expect all your money. Naama bay was ok but again as we were bed + breakfast we had to eat out every day and every night we were really poorly. Overall i wouldnt go back if someone paid me.

  • Stayed: June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank joanne14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2008

Date: August 1, 2008
Reviewer: A TripAdvisor Member, London UK

We have just returned from a week at theTropicana Rosetta.
I stayed there for a week with my wife and 2 kids aged 8 and 6.
the hotel is huge we were located in the best part of it which called (jasmine).the room was enuogh for all us. the bathroom need a lot of work.the bath wasn't that clean unlike the room.

where ever you located STAIRS ...STAIRS ..STAIRS ..please don't stay there if you have kids, from our room to main building where the resturants are is about 10 mins walk inside the hotel!!!

so we had to skip breakfast for most days as the kids didn't like to walk every morning.......

good points : location is good,rooms are very clean, value for money.

bad points: not for kids.....food is rubbish...... pool is not clean,no beach and again the STAIRS

The hotel is avarge for 4 stars ... next time i will pay extra and stay in 5 stars hotel.but for sure not Tropicana Rosetta.

1  Thank dlrepro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2008

july 2008 - we have just returned from spending 2 weeks in the tropicana rossetta hotel. the hotel is absolutely lovely. very clean and the staff are so friendly. we found all the people there friendly. there were always sunbeds to be got and never had to fight for shade as it was very very hot. the food was'nt too bad but the last two nights of our stay there we ate out. you did get some hassle when you ventured into naama bay but it was'nt too bad after the first few times. you just learned to ignore it. all in all we had a really great holiday and would definately go again but earlier or later in the year because it was hot and getting hotter as the days went on. margaret and graham connor from wigan.

Thank jaydeewigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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