So straight into the review no messing about, I,m no prude or posh head I,m a normal hard working person paying honest money for what we expect to be a value for money holiday.
Sorry to say "Jasmine failed " miserably.
Same selection of food EVERY DAY, do you like chicken? I hope so, yes Mr Chef it is done with different coating every day but its the same chicken every day, the only other meats on offer was shredded beef and veg rewarmed on a grill. One choice of fish if you like fish and that was the same every day all week!!
Under cooked chips (fries)--- powdered potato un-edible from the amount of salt it had in it.
Salads that were topped up for every meal time (perhaps not all but certainly some).
Powdered watery milk for your kellogs ( 2 choices)....yuk.
Needless to say words were expressed firstly to the chef, no joy from that, next stop the reception via the rep, no joy from that, next stop meeting with hotel front desk Manager.. Must say he was a good listener. Eventually agreeing we could use the Al a Carte every night if we wanted.
Another meeting with the Quality Control lady who made the mistake of asking if every thing was alright.... No it was not alright and again words were echoed of the above closely followed by another family,s views who happened to be walking by. RESULT a staff meeting held very quickly followed by an update to ourselves of the suggestions that were put forward. I must add that the lady herself admitted that she herself had not seen any variations that were apparent before she went on holiday.
The main pool which you pass to go to the restaurant looked dirty when one day I passed by, I asked the sandyman who applies his trade if it was cleaned, he replied that the pool was made to look like the bottom of the sea for realism!!! Yeah, right. The truth is fellow travellers, the pool was filthy and dirty beyond belief, caked dirt over the entire bottom of the pool.... disgusting.
The sunbeds outside the accomadation area are all in bits with no cushioning because as was told to me it was a Health and Safety matter, they were also broken in places, The sun brollies are in tatters, but this pool was spotlessly clean. I fetched my own cushions from another pool and kept them in the room each night, nothing more was said.
The good points of this hotel are the staff.... every one of them are out standing and very professional. I cannot fault any one of them, absolutely fantastic and thanks to them all for their un devoted attention given to every guest.
The Al a Carte was our saviour, not that it made up entirely for the dis-appointment of the entire week, but the food was excellent.
Finally then fellow travellers.... Would I recommend this hotel? Would I go back?
Does it really require an answer? Like I said to the Manager, had I been there any longer I would banging on some ones door to move me and my good lady to another hotel, I did not pay good money for standards this low 3 stars on or not.
One final thing to say.. a special mention to new found friends Anthony, Josey and Naomi who were very special people and made our stay really enjoyable--stay off the fags Jo.
Take care fellow travellers, I expect a reply from the hotel itself but here you have the truth.
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- Also Known As:
- Hotel Tropicana Rosetta
- Tropicana Rosetta Sharm El Sheikh
- Tropicana Rosetta Hotel