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Tropicana Rosetta & Jasmine Club
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Reviews (1,487)
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382 - 387 of 1,487 reviews
Reviewed November 4, 2013

We stayed at this hotel in September, this was our second time at this hotel and yet again it was as good the second time as it was the first time. It's the staff that make this hotel they are all so friendly, especially mustafa and Ahmed from the Italian restaurant. We have already booked to go back in January and this time my son and his girlfriend are coming too. The food is good, always found something to eat, the rooms around the quiet pool are the best in my opinion, really can't wait to go back in January :-)

  • Stayed: September 2013, traveled as a couple
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1  Thank sammie053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

I traveled a while back, the hotel rooms not so spacious however the hotel is average/better then some of the others in the area. The breakfast and restaurant isn't so great and present the food from the previous meal or even previous day. The staff are all about tips and I felt being the wrong color at times. The locals are the same, not the best not the best and honest people I've ever met. Would not go there again.

  • Stayed: December 2012, traveled with family
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2  Thank Twister_Teddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

me and my wife realy enjoyed this holiday it was great yes the hotel may not be the poshest but the staff were realy good and friendly we had loads of laughs with them especialy the staff just to name a few in the top resturant, meme(manager),alla,abdo,and mustapha i enjoyed the banter with these and charlette entertainment organiser i can not fault it anything was not to much trouble so we will be back there again thank you all from micky&wendy piert

Room Tip: we had a top pool view room with king size bed (well it was our 40th anniversary )
  • Stayed: September 2013, traveled as a couple
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3  Thank michael p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2013

This hotel is a combination of two hotels, the Tropicana Rosetta which houses the main reception / bar with its own pool and tends to house non-Europeans. The Jasmine is the top part of the complex and has mainly Europeans and is where we were accommodated. It has two pools, the Jasmine bar and a restaurant. We spent two weeks here so got to know the place pretty well.
On the good side the staff are fantastic. The waiters, the Animation (entertainment) Team, the poolside staff and the Thomson rep (Mahmoud at present) were all outstanding in there friendliness and efforts to please without being over the top. Full marks for professionalism.
The room we were in had a shower and had apparently been refurbished. It was spacious, clean and well equipped. The only place to put clothes was hanging up or on shelves in the wardrobe. A separate chest of drawers would have been nice. One couple we spoke to were initially put in an un-refurbished room with a bath, knee high shower, noisy air conditioning, leaking toilet and detached toilet roll holder but they did get moved when they complained. It does however show there are different standards available. The cleaner excelled himself with the designs he made with the towels and flowers. We had crocodiles, elephants, snakes, swans and a variety of other designs and he kept the room immaculate, even tidying up the clothes left out.
On the down side, the main areas of concern are the main activities pool and the lack of somewhere scenic or atmospheric to sit and have a drink.
The main pool doesn’t look as though it has been touched since the place was built. About fifty percent of the blue paint has been lost from the base of the pool, the surface is very rough in places from the grit used in the skim coat and several people, including myself and our daughter, had shredded and cut heels after playing water volleyball so you need to wear something on your feet for this. There are also a couple of places about ten inches across by the volleyball net where this skim has coat has broken up leaving ‘holes’ about 4mm deep where it is easy to catch your toe. Some of the water vents at the base of the pool also protruded causing several stubbed toes and appeared to be missing their covers leaving a 40mm open hole. Many of the sunbeds had sagging canvas where the tensioning ropes had broken. (See photo)
The Jasmine bar is white, brightly lit, and houses the desks for the internet desk, Thompson Reps desk and the Diving Companies desk. It has a few booth type seats inside with a pool table. Outside there are six wicker framed tables, about half of which have no glass top in them so you can’t put your plastic glass on them. These tables are situated in a 5 metre wide alley between the bar and the next door accommodation block. In the middle of this area is an unsealed sewer access point which gives off a strong typical drain type smell every couple of minutes. (See photo) There is a terrace with tables outside the main restaurant but this is only usable when the restaurant is open and the service is obviously intermittent as the waiters have the food customers to attend to. Free, all inclusive, drinks are only served in the hotel between ten in the morning and eleven at night, outside of these hours you have to pay for it. Beer is served in small, thin disposable plastic glasses, as found at water bottle machines, about the quantity of a medium wine glass, so if you fancy a pint you will need five or six of these. Wine is only obtainable at the restaurant but the cocktails are obtainable elsewhere and can be very pleasant.
The standard of food was excellent with breakfast being fairly standard but a good variety of eggs, cakes, waffles and cooked dishes. Lunch and dinner always had a great variety of salads, cooked dishes and sweets. The chefs excelled themselves with the display of cakes and we found it very hard to understand how anyone could criticise this as some reviewers have done. Our friends regularly go to Sharm and have stayed in this hotel and others and say the Tropicana has the best food.
Despite the comments about the pool and lack of bar area we thoroughly enjoyed ourselves and would be happy to stay again. Many thanks to the staff and the Animation team who made it a very enjoyable stay.

Room Tip: Get one of the updated rooms without a bath.
  • Stayed: October 2013, traveled with family
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2  Thank Grumpy64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2013

Just got back from the Tropicana Rosetta & Jasmine Club again same as last time,Great hotel
Staff very friendly,they all remember us from last time,the welcome was so good,it was like you
had just come home,can not wait to go back next year.

  • Stayed: October 2013, traveled as a couple
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5  Thank geoffjlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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