Having just returned from two weeks All Inclusive at the Tropicana Rosetta Jardin resort, we thought you would appreciate some feedback.
We can’t understand some of the negative comments about this hotel, we had thought they perhaps went to the wrong hotel, this is a 3* rated hotel, but we are not sure why, as the service and quality of accommodation was excellent, they have a staff group of approximately 180 personal ranging from gardeners, cleaners, kitchen staff, chefs and reception staff and should be rated as either a 4* or a potential 5* subject to a few bits of refurbishment.
We were fortunate enough to be delayed coming back because of the snow in the UK and were transferred to the Jaz Mirabel Beach Hotel for one night and whilst you can see why this was a 5* hotel, the facilities were excellent and the hotel was beautifully maintained, the service and food whilst good wasn’t a patch on our experience at the Tropicana, so if you want service over style then the Tropicana is for you and a lot less to pay.
Without exception, all the staff were extremely friendly and helpful and whilst small tips of a few Egyptian pounds (approx. 30p) go a long way to ensuring even more attentive service, it isn’t essential but please remember these people earn on average around £60 -£80 per month, probably as much as we would pay for a good meal for 2 at home, so you can see why tips are so important to them.
In regard to location, the hotel is situated on the main road, just across from the Hilton hotel and about 3 minutes from a public beach and about 10 minute walk to Naama Bay, where there is a huge range of bars, restaurants and shops.
The hotel is not really suitable for those with mobility issues, as there are lots of steep ramps and staircases across the site, as it is built on a slight incline.
The restaurant offers a comprehensive range of freshly cooked food suitable for even the most fussy eaters, with chefs on hand to cook omelettes, pasta and grilled dishes of the day, we would offer a special thanks to Waled – the restaurant manager, Mustafa – our waiter and the range of chefs who did everything possible to make sure that you made the most of your stay.
Some people in the reviews are critical that wine is only served by the glass not the bottle, but there is no limit to how many glasses you have, so what so the problem ?
The entertainment team do an excellent job in trying to get people to engage in the range of activities available and Jade should have special recognition for her hard work and the long hours that she puts in to ensure everybody, especially the children have a great time.
The pools all have towel stations and pool bars where you can get freshly cooked bar snacks, which whilst limited are always freshly prepared, again the service by all the staff was excellent.
The bedrooms were modern and spacious and ours opened directly onto the pool area, which was fantastic, the rooms are thoroughly cleaned every day, with towels changed daily and bedding changed every three days, although you can request the beds changed daily, but to protect the environment, they change them every three days as standard.
Most of the Egyptian cleaners seem to be towel folding experts so don’t be surprised to find a swan, crocodile or elephant on your bed when you return to your room, they are all beautifully decorated with flowers freshly picked from the garden.
If you get tired of eating all inclusive meals, there is a McDonalds about 15 minutes up the road, come out of the hotel and turn left and just keep walking up the road and you will come to it on the left.
If you want to dine out, you can get fantastic steaks and service at the Viva Beach bar and restaurant, which is actually the hotel’s private beach, but a good 10 minute walk away, you cut through the side of the Hilton hotel towards the sea, turn right and just walk along the promenade and you will come to it on the left, a meal for two with wine is about £15 each, T bone steaks are £7.70 and Fillets are about the same.
If you are looking for an authentic Egyptian night, again go past the Hilton hotel, turn right and about 100 yds down the road on the right is Tam Tam, - see separate review
If you want to get out and about, you can book a taxi from the hotel, it might be slightly more expensive, but you can haggle slightly and they will do a pick up services too. You could opt for a possibly cheaper blue and white cab, but you have haggle and ensure that you are paying for the whole party, not individually, there were a few examples where people agreed a price but then when they arrived at the destination, they were charged each, so not such a bargain.
If you are not great at haggling or don’t like being pestered by over enthusiastic shop keepers, you could go to Soho Square where there is a vast range of shops and bars, but mainly designer, but the price you see is the price you pay and generally they will allow you to browse around the shop and not bother you with cups of sweet tea or coffee, but you will pay top prices !, but the choice is yours.
If you do feel more adventurous, then go to either Naama Bay or the old town, the old town is about £4.00 GBP in the taxi and you can get yourself some really good bargains, although anything designer is almost guaranteed to be fake, as are cigarettes and perfumes, one couple brought several packs of rolling tobacco for less than £2.00 GBP per pack, only to find out that inside the sealed pouches was mainly ash and little sign of tobacco, so if it seems to good to be true, it probably is !
Also, be very wary of shopkeepers inviting you in to sign their book for good luck, apparently old Egyptian custom, not quite sure that is true, but what is more likely to be true is that you will be locked in the shop until you buy a grossly inflated camel, that’s price – not size ! or you feel intimidated into buying something you really don’t want.
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- Also Known As:
- Hotel Tropicana Rosetta
- Tropicana Rosetta Sharm El Sheikh
- Tropicana Rosetta Hotel