We went to the Reef Oasis Beach Resort in April this year for the sixth consecutive year. Our visit was memorable this time for three reasons: meeting old friends, meeting the senior management team and the volcano eruption in Iceland.
We find it very difficult to understand any negative comments from other guests as we have never had anything but very good, usually excellent, service in the six years we have been going there, indeed that is the main reason we keep going back. We have always found all the staff from the room boys, pool attendants, bar and reception staff pleasant, attentive and eager to please and now, as repeater guests, it is wonderful to be remembered from previous years and welcomed back with open arms.
Every visit has been special for different reasons but this year the hotel excelled themselves in the way they handled the crisis falling out of the disruption caused by the volcanic ash and the closure of most of Western Europe’s air space. Not only did they make certain their own guests were well looked after they received two additional delayed Thomas Cook flights from Belfast and Dublin. This was an unprecedented incident and there were very many worried people with a variety of personal concerns and needs, and the staff at the hotel did everything they could to accommodate and meet these needs, sometimes under intense pressure, and dealing with extremely demanding customers. From our own experiences, and those we witnessed, the reception and front office staff and the hotel management should be congratulated and thanked by all who were affected.
Will we go back next year – definitely, as long as the planes are flying!
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- Also Known As:
- Reef Oasis Resort
- Reef Oasis Egypt
- Reef Oasis Sharm El Sheikh
- Hotel Reef Oasis Beach
- Reef Oasis Hotel Sharm El Sheikh
- Reef Oasis Beach Resort Sharm El Sheikh
- Reef Oasis Hotel Egypt
- Reef Oasis Beach Hotel