Went to CML for 2 weeks in September.
We arrived at about 10p.m. & were greeted with a nice cold refreshing fruit cocktail. We were then escorted to our room by following behind the golf cart taking our cases. Because we arrived late the restaurant was already closed but opened up again at midnight if you wanted to get something to eat. We got as requested a top floor room near the quiet pool in block 18. The room was clean & had a large shower room. Our AC was faulty & kept leaking but was fixed within a couple of hours of reporting it to reception. The fridge is refilled daily with 2 bottles of water & a couple of tins of coke or orange. There is a kettle with tea & coffee replenished daily. And their is a safe which is free of charge. Unfortunately no iron, but I don't really want to iron much when I on my holidays.
The 1st week getting a bed around the quiet pool was ok you could still get a bed about 7:30 -8:00 but the 2nd week was really bad, people were getting up at 4:30 to put towels down & some people didn't even show up until mid morning. This is an absolute disgrace & the hotel should intervene & stop people from doing it. The pool guy should be able to remove towels if the bed has not been used for an hour. Which is what they would do at the Hilton Waterfalls when we stayed there last year.
The food at the Magico (the main restaurant) is very good & we could always find something to eat, but both me & my husband seemed as with all AI end up with a bit of everything on the plate. The 3 ala carte restaurants are very very good indeed, & you get waited on, you need to book these restaurants the day before & you can only book one at the time, you have to queue outside the customer services room between 9:30 & 12 which sometime could take about 30mins, this again is another fault of the hotel & should be changed as you actually enter your details yourself into a machine. We have stayed at lots of AI hotels with ala carte restaurants & all of them you could book your quota of ala cartes as & when you wanted. The food & service in all the ala cartes were very good & you are served wine by the bottle not the glass but all of them do not have air conditioning. The Mai Tai during the day was very good & the fajitas were fantastic. But it got so hot in there during the day I felt I was going to melt!!
The beach was nice & clean but unfortunately you cannot swim directly from the beach because of the coral if you wanted to swim in the sea you would need to enter via the long wooden jetty. This time we didn't go in but you could still see plenty of beautiful fish from the jetty.
We got a taxi from the hotel into Soho Square (£17 return) for the evening & had a good time although it is mainly shops with some restaurants & a few bars. The Ice Bar is here but the queue was quiet long so we didn't go in.
We have been to Egypt before & did both suffer with dodgy tummys but this year after looking at reviews on TP we took probiotics before & during the holiday & were ok. I do usually get dodgy tummy where ever I go but the normal remedies do not even touch the egptian belly. So if need be get some Antinal from the local chemist as soon as you get there just in case.
Some nights it was hard to find somewhere to sit & watch the entertainment as there didn't seem to be enough seats so we found ourselves just wandering around.
The staff at this hotel are very good & will always be willing the help if they can. It is a very big hotel & it takes a while to find your way around.
Again like alot of other people having booked our holiday through Thomson we are very very disappointed that they feel that a 5 & 1/2 hour flight is deemed as a short haul flight & now do not provide any in flight entertainment, this in my opinion is absolutely disgusting & should be rectified immediately. It does not fall inline with all other airlines as Thomsons quoted me because we flew with Monarch the previous year & they had inflight entertainment & our friends flew with Thomas Cook & they had entertainment. Thomson's it seems are now only interested in making as much money as they possibly can & don't give a damn about their customers. Our flight was absolutely freezing & all the cabin crew were interested in was selling me a blanket.
Overall this hotel was very good indeed & I would probably go back but only if Thomson change their attitude & listen to their customers. They only have to look at all the negative reviews on TP to find out whats going on.
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