this is the second time we have been here, last year we went b&b, this year was AI. you are only allowed wine at Le Jardin at lunch and dinner and nowhere else unless you pay for it!!. our room was near the marine pool bar where you cant have your AI lunch unless you pay for it. The rooms are very clean and staff
helpful and polite. You are given your drinks in dirty plastic glasses which need to be renewed. I must praise the barman Sayeed and Haitham for their politeness and helpfulness. I cant say this for management staff Nasser and Mahmoud who aggressively told sayeed off for playing the wrong music, after many people at the pool complained the music was reverted back
to what he was playing.
Nasser and Mahmoud need to attend a peoples skills course on how to talk to paying guests, it is us who pay their wages we will not be reattending the hilton unless changes are made which is unfortunate as it is a lovely place.
Sayeed at the Caribe bar should be promoted to supervisor.
Carrie&Steve. Wales. [--]
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- Also Known As:
- Hilton Sharm Dreams Hotel Sharm El Sheikh
- Hilton Sharm El-Sheikh