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“Enjoyable stay but nothing special”

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Hilton Sharm Dreams Resort
Ranked #64 of 234 Hotels in Sharm El Sheikh
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Enjoyable stay but nothing special”
Reviewed February 3, 2013

We stayed here for two weeks and although we had a great holiday, there were both some pros and cons to the hotel.

Pros: the rooms were spacious and clean, there are lots of swimming pools (however, it's a shame the big main swimming pool isn't heated during the winter months as it was too cold to use during our two weeks there), the actual complex is very well kept and the staff are generally very friendly.

Cons: the food, especially if you are all inclusive! The breakfast was great but after two weeks you really do get sick of the lunch and dinner food which is reminiscent of a university canteen, even the pasta isn't cooked properly! Although the hotel has a Mexican, Lebanese and Italian restaurant as well, you can only use these once for free during your stay if you are all inclusive. On the plus side the chefs were extremely accommodating and were happy to make something in particular for you if you requested it.

The service in the hotel was generally very good, my one complaint is about the waiters during lunch and dinner in the main restaurant. All too often, we would order drinks to go with our meal and they would arrive 20-30 minutes later, by which time we had already finished our meals.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dolce_ragazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExOffice, General Manager at Hilton Sharm Dreams Resort, responded to this review, February 4, 2013
Dear Guest,

I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at Hilton Sharm Dreams Resort and the efforts you took to share your views with us.

For your kind information, your comments are of a great importance to us, only through it, we can aim to improve the level of services that our guests receive, and in today’s world, this is essential.

Please rest assured that we take such comments seriously and follow them through in every case. It is always our intention to create the best possible environment for our guests’ satisfaction whilst on vacation.

Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Sharm Dreams Resort in the soonest future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Sincerely yours,

Magdy Metwally
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (419)
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Bristol, England, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 2, 2013

Stayed at the Hilton Dreams overnight due to flight delay and first impressions were great however they were soon quashed. As with a lot of Sharm hotels this place is huge, we were staying in a room which was a 10 minute walk from the hub of the facility so was quite a trek. The room was clean and spacious with a good variety of channels on the TV, however the bed was plank hard, the shower pressure was non existent and the twin beds were not possible to push together to make a double, no free Wi-Fi, these things themselves were not biggies but combined with rude staff who were not interested in rectifying the issues or providing any customer service made our stay a chore. Another case of staff letting a Hotel down.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExOffice, General Manager at Hilton Sharm Dreams Resort, responded to this review, February 4, 2013
Dear Guest,

I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at Hilton Sharm Dreams Resort and the efforts you took to share your views with us.

For your kind information, your comments are of a great importance to us, only through it, we can aim to improve the level of services that our guests receive, and in today’s world this is essential.

I am sorry the hotel experience was not up to your satisfaction. Therefore I have discussed all your respective comments into details with our management team. Who I can assure you, has taken the necessary measures to ensure that those comments are rectified.

Please rest assured that we take such comments seriously and follow them through in every case. It is always our intention to create the best possible environment for our guests’ satisfaction whilst on vacation.

Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Sharm Dreams Resort in the soonest future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Sincerely yours,

Magdy Metwally
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 1, 2013

Stayed for one night only as our flight was cancelled. The hotel lobby is likened to an airport departure lounge where groups of people sit around waiting for the restaurant (cafeteria) to open (no joke). The cafeteria is an open plan large area in the foyer were the food is the worse I have ever tasted on a holiday and I am not exagerating this. We tried the dinner and lunch and could not find anything edible at all not even the salad. The waiters were few who were overworked trying to cope with the hoards of guests being herded in like cattle by the restaurant manager. The food choice was small, cold pieces of battered fish, vegetable lazagne which was dried up with no sauce, dried up veg and pasta,and some hummas, and this was at the very start on the meal sitting ....Disgusting luke warm food, ok rooms, too big a complex as we got lost and spotted a staff member, when asked were our room block was he had to look at a map he had.....Soooo glad I did not book this hotel for my main stay. If you want to stay somewhere were the food is fantastic with lots of variety, the staff are eager to make your stay memorable and the surrounding gardens are a delight to walk around then try the Sultan Gardens Hotel. If you don't believe me just look at the tripadvisor reviews for it ...FABULOUS

  • Stayed January 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandysmith89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExOffice, General Manager at Hilton Sharm Dreams Resort, responded to this review, February 4, 2013
Dear Guest,

I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at Hilton Sharm Dreams Resort and the efforts you took to share your views with us.

For your kind information, your comments are of a great importance to us, only through it, we can aim to improve the level of services that our guests receive, and in today’s world this is essential.

I am sorry the hotel experience was not up to your satisfaction. Therefore I have discussed all your respective comments into details with our management team. Who I can assure you, has taken the necessary measures to ensure that those comments are rectified.

Please rest assured that we take such comments seriously and follow them through in every case. It is always our intention to create the best possible environment for our guests’ satisfaction whilst on vacation.

Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Sharm Dreams Resort in the soonest future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Sincerely yours,

Magdy Metwally
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
1 review
Reviewed February 1, 2013

After reading some of the adverse comments we were a little concerned but after staying for 2 weeks we can say that we were very pleased. We are quite seasoned travellers and are used to having good quality holidays (usually 5 star). Room was excellent with great service, clean linen every day and well cleaned throughout. All staff were helpful and couldnt do more for us. The pools were very clean and the tropical pool was very warm and not too deep for inexperienced swimmers and children. Although this is a very large hotel complex and during our second week the hotel was full we felt that the complex coped very well never feeling crowded and no long queues at the bars. Overall you couldnt fault the catering. There was a good selection of food for all nationalities we found something nice at every sitting. While the indoor bar could get a bit smokey we usually used the outside facilities being non-smokers.
The hotel provided insect repellant plug with tablets we did get bitten so take precautions.
Overall a good holiday experience. Our thanks to all the staff. Holiday Jan 2013. all inclusive.

Room Tip: we were in 1001 convenient for reception and dining room our friends were in 3026 and were happy.
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExOffice, General Manager at Hilton Sharm Dreams Resort, responded to this review, February 9, 2013
Dear Guest,

I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at Hilton Sharm Dreams Resort and the efforts you took to share your views with us.

We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable.

Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.

Sincerely yours,

Magdy Metwally
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 30, 2013

Very nice hotel within walking distance of the beach, restaurants and shops. Rooms are large and clean, and the resort has a large selection of swimming pools and activities. The only downsides are the lack of variety in the dinner buffet (a la carte restaurant options are great though). The wine tends to be warm and the 'house spirits' are dreadful.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neilmcbain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExOffice, General Manager at Hilton Sharm Dreams Resort, responded to this review, February 17, 2013
Dear Guest,

I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at Hilton Sharm Dreams Resort and the efforts you took to share your views with us.

For your kind information, your comments are of a great importance to us, only through it, we can aim to improve the level of services that our guests receive, and in today’s world, this is essential.

Please rest assured that we take such comments seriously and follow them through in every case. It is always our intention to create the best possible environment for our guests’ satisfaction whilst on vacation.

Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Sharm Dreams Resort in the soonest future.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Sincerely yours,

Magdy Metwally
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 29, 2013

For our second stay in Sharm we chose a hotel closer to the centre of Naama Bay. Location perfect for a walk through the adjacent Hilton to the Beach, promenade, shops or restaurants. Excellent hotel, good service from staff. Variety of restaurants and pools. Two of which were heated. Towel art was amusing. Rooms were spotless. Usual problems with Sharm, Local spirits taste dreadful and unusual for a Hilton, branded spirits not available and trying to get across the concept of a "chilled" glass of white wine, impossible. Would thoroughly recommend for a holiday in Sharm. Doesn't quite make five stars.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gruman56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExOffice, General Manager at Hilton Sharm Dreams Resort, responded to this review, January 31, 2013
Dear Guest,

It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever.

It is a pleasure to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned.

For your kind information, your comments are of a great importance to us, only through your comments, we aim to improve the level of services that our guests’ receive, and in today’s world this is essential.

Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.

Sincerely yours,

Magdy Metwally
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai, India
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 23, 2013

My husband n me visited the Sharm Dreams resort for our 15th anniversary . We loved the property. Very well spread out and huge. It has a lovely pool. Spent awhile just basking in the sun with a book by the poolside. We did the Red Sea boat cruise which was good fun. It was a glass bottomed boat. The Naama Bay Area is lovely. Lots of places to eat within a stones throw. The location of the resort is very central. Everything walking distance. The beach is very close as well. U just cross the road n enter the other Hilton property which is parallel to the beach. The whole area even at night is full of life, and worth stepping out for a meal. All multi cuisines available . Loved sitting out in my little balcony with my morning cup of tea. Overall defy a yes yes.,!!! Will come back for sure!!!!

Room Tip: Try to get rooms away from the poolside. It can become noisy near the pool. Garden view rooms were l...
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank karishmagarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExOffice, General Manager at Hilton Sharm Dreams Resort, responded to this review, January 26, 2013
Dear Guest,

Thank you very much for taking the time and effort to write this detailed piece of information, which gives an overview to our future guests and consequently help them choose our property.

It was really a pleasure having you with us and we are honoured to know that you are planning to give us the chance to welcome you back in the very near future.

It is the commitment from all the team to exert our utmost efforts to make your stays with us memorable and enjoyable.

Sincerely yours,

Magdy Metwally
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sharm Dreams Resort

Property: Hilton Sharm Dreams Resort
Address: 210 Naama Bay | South Sinai, Sharm El Sheikh, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Top resorts Hotel in Sharm El Sheikh
#60 On the Beach Hotel in Sharm El Sheikh
#62 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Sharm Dreams Resort 5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Hilton Sharm Dreams Hotel Sharm El Sheikh
Hilton Sharm El-Sheikh

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