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“Honeymoon at Hilton Sharm Waterfalls Resort”

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Hilton Sharm Waterfalls Resort
Ranked #52 of 231 Hotels in Sharm El Sheikh
Reviewed November 26, 2013

We stayed for eight nights and found the hotel to be a great place. Very central to most attractions (el mercato , Aqua park), a generous breakfast, lunch and dinner buffet every day. The rooms were very clean. The hotel staff were very friendly, helpful and you make our stay even more pleasant. Special thanks to Samos, Katia and Sinjana from the animation team, they are professional, the events and activities everyday was really wonderful and the room service team ( they made funny shapes everyday by the towels like heart, bird..) I would recommend this hotel to any of my friends without hesitation.

  • Stayed: November 2013, traveled as a couple
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Thank Asmaadorar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Chief Animator at Hilton Sharm Waterfalls Resort, responded to this reviewResponded December 3, 2013

"Dear "Ambassador",

I would like to thank you for your very positive comments on your recent stay in our resort.

It’s really nice for our team members to get a mention in these reviews and they are always As a chief animator, I was very happy to know that my team had managed to contribute to your holiday and to create some nice memories. I will pass your comments to my entire team and praise them for the great work they do. happy when they read them. Such recognition makes all the hard work worthwhile.

We are glad that you found our spacious deluxe sea view rooms really nice and comfortable and that it was a good enhancement of your stay.

We will be waiting for your next visit to our lovely resort.

Kind regards,
Ramy Farrag

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,918 - 1,924 of 6,445 reviews

Reviewed November 26, 2013

Special thanks for hotel team , specially Animation team (samoz & singna)really they make my holiday & my accommodation very beautiful all staff are wonderful also food was a great & house keeping room , i ant thank them soo much

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mohamed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Manager at Hilton Sharm Waterfalls Resort, responded to this reviewResponded December 1, 2013

Dear "Mohamed D",

Thank you for choosing to stay with us and for posting this very positive review.

We are flattered and happy to have such a great feedback, our aim is to always be up to our guests satisfaction.

We are also very excited to know that you loved our resort, and most important that you enjoyed our services, hospitality and facilities.

We all look forward to welcome you at Hilton Waterfalls Resort as a repeater guests, please let us know if there is anything we can arrange for you or help with even before you travel again in the future.

Best Regards,
Maria Allam

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Reviewed November 25, 2013 via mobile

It was wonderful holiday in my honeymoon.they have amazung staff .specially animation team they are professional .really I love them so much.the animation team make me love the hotel more and more.Hilton waterfalls have a very lively staff.the place and view very good .really I love it

Stayed: November 2013, traveled as a couple
Thank Dourar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Manager at Hilton Sharm Waterfalls Resort, responded to this reviewResponded December 1, 2013

Dear "Dourar",

Thank you for taking the time to post your review on the tripavisor.com

We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have succeeded to exceed your expectations in regards to the service delivered.

We put on a lot of effort to maintain the highest standards of service our guests would expect from Hilton Hotels and we do appreciate a lot your kind recognition.

We will be looking forward to welcoming you back to sunny Sharm El Sheikh and to Hilton Waterfalls in a very near future, please do not hesitate to contact us at any time.

Best Regards
Maria Allam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013 via mobile

Lovely hotel and staff make it amazing.
Stayed at chillax pool with 17 year old daughter as a girlie break. Do get a do not disturb sign from towel guy- no one bothers you selling stuff!!!

No hassle from waiters, all very professional!

Food great!
Recommend resteraunt at bottom pool for lunch- cooked fresh when u order.
Italian resteraunt amazing! You only get one visit but I returned and was only £15 for two of us to have a three course meal. There is 3 menus, I stuck with basic one- but amazing!

Buffet: breakfast great. Gets warm if u don't get a seat in shade.
Evening dinner- nice food but you have to remember you are in Egypt.

Soups- all amazing!

Rooms: great.

Room service: lovely good and very reasonable cost!

Highly recommend this hotel as have traveled over Egypt and founds this one great!

Stayed: June 2013
Thank CarolAnn1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Manager at Hilton Sharm Waterfalls Resort, responded to this reviewResponded December 1, 2013

Dear "CarolAnn1402",

Thank you for choosing the Hilton Sharm Waterfalls resort for your recent holiday and for your kind feedback.

We very much enjoyed reading you review where you describe our facilities on details. All of as were happy to know that you were very satisfied with the food at our buffets and that our team members have managed to exceed your expectations in regards to hospitality and service delivered. We will surely pass your comments those team members, whom you have personally mentioned.

Appreciate you mentioning Chillax pool, which is designated as "adult only" zone. Many of our guests, who seek relaxation favor this pool for it's truly quiet atmosphere. The Verdi Bistro is also experience not to be missed, thank you once again for praising our services.

We will continue with full power and motivation to strive for excellence and hope we will have a pleasure to welcoming you back to our resort. Please contact our pre-arrival vacation planning team to help us arrange for your holiday.

Best regards,
Maria Allam

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Reviewed November 25, 2013

We visited this hotel in November. The weather was great, the staff fabulous. Too many to name who looked after our every need. Emil at the water sports was brilliant. Always helpful. Ahmed and Joy at the spa looked after us exceptionally well. Waheed and Paradise couldn't do enough for us. All in all I would recommend this hotel to anyone looking to be pampered. Even the towel guy near the beach always asked if we were happy with everything. If you don't feel like walking to lower pools/ beach take the lift. The one thing you do know is if you ask for something you will get it. We had upgraded rooms which couldn't have been better. The cleaners were terrific making animal shapes out of our towels. I am struggling to find anything that wasn't top quality. OK the food variety could do with a little bit more choice, but if the majority of your clientele is Russian ( who will eat anything and in great quantity) you provide what your clients want. Overall would definitely go again. Great value

Room Tip: Our room was 24xx. great room great view
  • Stayed: November 2013, traveled as a couple
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Thank minexco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Manager at Hilton Sharm Waterfalls Resort, responded to this reviewResponded November 27, 2013

Dear "minexco"

On behalf of entire Hilton Waterfalls team I would like to thank you for this excellent feedback on Trip Advisor site. I was happy to read your comments in which you praise hotel’s products and services. Our greatest pleasure was to know that a bit of personal care provided by our team members did make you feel truly relaxed and comfortable during your stay. The personalized service is a very important part of the Hilton promise we are currently striving to deliver to all costumers, we do appreciate your kind recognition.

I will be sure to share your comments with all members of staff and will personally praise Ahmed, Joy, Emil and Waleed for their outstanding service and being able to create a positive impression.

We will be happy to welcoming you back to our resort in a very near future.

Sincerely yours,
Maria Allam

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Reviewed November 24, 2013

All the reviews are right this is a great hotel, service with a smile. We met some lovely guest and staff which made our holiday that bit more special. The one thing that lets this hotel down is the food it can be bland and a bit samey, but the hotel, location and staff make up for that and for that reason I would return to this hotel.

  • Stayed: September 2013, traveled as a couple
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1  Thank Adamrt2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Manager at Hilton Sharm Waterfalls Resort, responded to this reviewResponded November 26, 2013

Dear "Adamrt2013",

We were regretful to learn that your perception of our resort did not comply with the image of a five-star hotel. The entire team of the Hilton Sharm Waterfalls team put a lot of effort to maintain the highest standards of service and to let our guests feel most valued and genuinely cared for.

We were however glad that had an enjoyable stay with us and that overall, you were satisfied with the resort's services, products and facilities. I will also be sure to pass your feedback to the entire team, to praise them for the excellent service and hospitality they extended.

We will continue with full power and motivation to strive for excellence and we hope we will have a pleasure to welcoming you back to our resort. Please contact our pre-arrival vacation planning team directly to help us arrange for your holiday.

Best regards,
Maria Allam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

I spent November 12th - 19th at The Hilton Sharm Waterfalls Resort and found it very hit and miss, If I could I would only give it 2 and a half stars and not the three that I have.

Hotel

Very nice looking, clean and tidy with some nice pools. Like others have said I did not see them fumigate once while I was there and this showed when on the first night I received around 200+ bites on my ankles and legs.

The pools were great and it was nice to mix up between Salt Water, normal and heated pools and the towel guys were great. The only frustration were the people selling excursions and spa treatments etc, they would approach you even if you had a do not disturb sign which was slightly annoying.

Also the hotel is 90% full of Russians who seemed as rude as anything and made the bar staff's life a nightmare with their demands.

Rooms

Nice and clean but in need of and update as where and tear were evident everywhere. Did the job but was not a 5 star room that is for sure. Mohamed who did our rooms done a good job with the towels and things but there were a lot of marks on bedsheets and towels.

Food

Dinner was by far the worst experience I have had eating AI. The buffet was same old everyday with the food being tasteless. We ended up eating out three nights of the seven we were there which should not happen when AI. We also booked into the Italian one night, not at all enjoyable and to anyone who goes AVOID THE QUAIL! I honestly feel that if you are promoting an Italian option in your hotel then hire an Italian chef who can cook something authentic.

Breakfast was ok, I just stuck to the eggs so by day seven i was very bored of it.

Lunch in the beffet area was like dinner so we went to the restaurant by the pool and stcuk reluctantly with Burger and chips.

Alcohol

Local spirits only that just taste like erm alcohol?! There was no difference in taste between Vodka and Rum for example. There was only a few cocktails that were included in AI and they were poured with so much alcohol in them that they tasted awful.

The guys at the Scuba hut were all good but you will find it cheaper to do Scuba for the first time on a boat excursion then with them but experienced divers will find them useful. Staff in all other areas seemed pleasent enough and would always look to help if asked. You do get staff asking you to write positive reviews and I booked this hotel based on previous reviews but feel that maybe peoples post holiday assessments are based on the fact staff ask you to be positive.

Would I go back? Room only maybe but no way would I go all inclusive, save your money and eat out!

  • Stayed: November 2013, traveled as a couple
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1  Thank Henry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Manager at Hilton Sharm Waterfalls Resort, responded to this reviewResponded November 26, 2013

Dear "Alec S",

The entire team of the Hilton Sharm Waterfalls resort were regretful to read your perception of the resort, which did not comply with your expectations. We are sincerely sorry that we were not able to make your stay a big success as we have done with thousands of other regular guests as well as the first -time visitors.

The menus at the Hilton Sharm Waterfalls are carefully planned using the highest quality locally-sourced produce whenever possible and imported produce when necessary. Our highly qualified creative chefs always eager to improve their services and constantly suggesting ways to enhance our buffets. Sous chefs are challenging themselves on daily basis, questioning our guest on their food satisfaction levels and ensuring that their preferences are met. As an example, we have recently implemented new exciting dinner menus which includes dozens of creative dishes of Egyptian, Turkish, Greek, Italian cuisines. All menus are designed considering diversity of culinary preferences; they received many compliments from our guests.
I have also passed your comments regarding Verdi Bistro to our executive chef Ayman El Sawy, who was very regretful to know about your experience, I want to assure you that corrective actions will be taken to avoid negative impressions in the future.

As you have mentioned mosquitoes, a special fumigation treatment is carried out by the Pest Control Company twice per day: at sunrise and sunset throughout the entire 155000 m2 area of the resort. It allows us to reduce, however not fully avoid insects. We are very sorry for the discomfort you might have experienced.

We will continue with full power and motivation to strive for excellence - hopefully, you will notice a difference during your next stay. I hope we will have a pleasure to welcoming you back to our resort.

Best Regards,
Maria Allam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sharm Waterfalls Resort

Address: Ras Um El-Sid Cliff, Sharm El Sheikh, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Sharm El Sheikh
#25 Romantic Hotel in Sharm El Sheikh
#25 Family Hotel in Sharm El Sheikh
#30 Top resorts Hotel in Sharm El Sheikh
#40 Spa Hotel in Sharm El Sheikh
#48 On the Beach Hotel in Sharm El Sheikh
#52 Luxury Hotel in Sharm El Sheikh
Price Range: $52 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Sharm Waterfalls Resort 5*
Number of rooms: 401
Official Description (provided by the hotel):
Set on the shores of the Red Sea with a private beach jetty and onsite dive center, Hilton Sharm Waterfalls Resort is the ideal place for guests to stay in Sharm El-Sheikh. Near to the city's attractions, including Il Mercato shopping mall and the Old Market, guests can either stay in the hotel complex - with its very own private beach - or venture into the bustling city center. Relax in the hotel's outdoor swimming pool complex, or keep fit in the health club with cardio machines and weights. Learn to scuba dive at the hotel's private beach or venture into town for a round of golf. Guest rooms at this Sharm el-Sheikh resort feature garden views or sea views and high-speed internet access. Keep up to date with work at the large desk, or relax on the balcony with a cool drink from room service. Hold events in the meeting room for between two and 30 guests, or utilize the business center for printing and photocopying. At the end of a long day, enjoy the finest cuisine in the city at one of the resort's restaurants and bars. From contemporary Italian dishes at Verdi Bistro, to Arabic food at the Paradise Reef restaurant, the Hilton Sharm Waterfalls Resort caters to all tastes. ... more   less 
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Also Known As:
Hilton Sharm Waterfalls Hotel Sharm El Sheikh
Sharm El-Sheikh Hilton
Hilton Waterfalls Sharm El Sheikh

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