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“Great place for snorkeling and relaxation”

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Hilton Sharm Waterfalls Resort
Ranked #48 of 233 Hotels in Sharm El Sheikh
Reviewed June 26, 2013

The coral reef of the hotel is long and beautiful for snorkelling, and is comparable to the 6 reefs we've seen in the pay-extra-and-go snorkelling trips. The best time of the day for snorkelling at the hotel's reef is between 3pm and 5pm, because that's when large swarms of fish swim by.

The quality of the cocktails at the bars of varying quality, depending on the bar and the bartender. The best piña colada we had was at night next to the amphitheatre. Other piña colada drinks were of mediocre quality.

The quality of all inclusive wines is terrible. One has to pay extra for a good wine. There are insanely expensive wines, but the cheapest one (which is also quite expensive) is already good.

The selection of food at the main restaurant is large, but the quality is definitely worse than in European restaurants. The selection of fruits is too small.

The Italian restaurant serves excellent food, and the waiters are very professional and polite. Unfortunately only one dinner is inclusive.

Salesmen tend to approach guests within the hotel building, near pools and in the garden. Although they don't do it too often, this was very disturbing for us. We have paid for our rest, and we don't want to be disturbed. If we want something, we'll ask for it. Even in Egypt.

The souvenir shop guy is very friendly, and he gives you a good price by default, you don't have to haggle. You can get better deals from him than in the city.

  • Stayed: June 2013, traveled as a couple
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2  Thank ptsptspts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Agent at Hilton Sharm Waterfalls Resort, responded to this reviewResponded July 14, 2013

Dear "ptsptspts",

We were glad to read your lovely remarks and comments on this website.

On behalf of entire Hilton Waterfalls team I would like to thank you for this excellent feedback on Trip Advisor site. I was happy to read your comments in which you praise hotel’s products and services. My greatest pleasure was to know that a bit of personal care provided by our team members did make you feel truly relaxed and comfortable during your stay.

Thank you for your positive comments in regards to quality and variety of food offered in our restaurants. Indeed, it was a great pleasure to know that our chefs managed to create a truly nice culinary experience for you at our Verdi restaurant.

I was delighted to learn that you liked the swimming pool’s area and snorkelling’s facilities were up to your satisfaction. I will be sure to pass your comments to our team members as they are pride themselves in the quality of their work and love to hear from our family of customers.

Thank you once again for taking your time to advise us of your comments. I will be delighted to welcome you back to Hilton Waterfalls resort in not a remote future.

Best Regards,
Anastasia Maximenko

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,332 - 2,338 of 6,833 reviews

Reviewed June 26, 2013

I have lost count how many times we have stayed at the Waterfalls now and everytime we are made to feel welcome and have the most fantastic time. I cannot fault the staff who go the extra mile to make sure that anything and everything you need is there. On our last trip unfortunately my husband was taken ill, but Waleed went to get medication needed from the pharmacy and Ahmed arranged fresh soup to be brought to our room. Where can you get better. We were joined on one occassion by friends whose children who both need a special diet, well they felt like royalty with the attention they were given by the Chefs and their diet was catered to in every way.
I just now cannot wait until October when once again we will be going back to the Hilton Waterfalls.

  • Stayed: October 2012, traveled as a couple
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1  Thank ktr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Agent at Hilton Sharm Waterfalls Resort, responded to this reviewResponded July 14, 2013

Dear "ktr",

On behalf of entire Hilton Waterfalls team I would like to thank you for this good feedback on Trip Advisor site. I was happy to read your comments in which you praise hotel’s products and services. But my greatest pleasure was to know that a bit of personal care provided by our team members did make you feel truly relaxed and comfortable during your stay. The personalized service is a very important part of the Hilton promise we are currently striving to deliver to all costumers, we do appreciate your kind recognition.

I will be sure to share your comments with all members of staff and will personally praise Waleed and Ahmed for their outstanding service and being able to create a positive impression.

We will be happy to welcoming you back to our resort in a very near future.

Sincerely yours,
Anastasia Maximenko

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

The hotel is very very nice. The territory is big enough and green, its clean and beautiful. Main restaurant is also nice, but its really very hot there if you sit not in the shadow (especially during the lunch). The service is also good, big thanks to the reception guys! But the best thing is ANIMATION! Big big big thanks to Nastia, Sergey and new animators - Igor and Anastasia, Also to Mido, Simona and Jemma. All the guys are awesome - very funny, active and communicative! They did every our day during the vacation! :)) Thanx!!!

  • Stayed: June 2013, traveled as a couple
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1  Thank DashaKiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Agent at Hilton Sharm Waterfalls Resort, responded to this reviewResponded July 14, 2013

Dear "DashaKiev",

I was very happy to hear that you enjoyed your stay and that you were totally satisfied with the products and services we are offering.

My absolute pleasure was to know that our team members have managed to deliver a bit of personal care as it’s our goal to provide an extra service to our guest and to let them feel most relaxed and comfortable while staying with us. I will surely pass your feedback to all my colleagues and personally to those persons, who you have mentioned in your letter.

On behalf of entire Hilton Waterfalls team I would like to thank you for your kind recognition. Such positive feed-backs are very rewarding to us.

I am sure we will be able to welcoming you back to our resort again and again. .

Yours truly,
Anastasia Maximenko

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

Hotel was great, rooms were spotless and a decent size. Food was as expected from an all inclusive buffet but never struggled to find anything to eat. Italian restaurant which can be booked included in the AI package was amazing. Lots of choice of pools favourite was the chillax pool near the buffet restaurant, kids weren't allowed and wasn't saltwater like the bottom pool. Mohammed at the pool bar was amazing he even brought us drinks without even having to ask. The beach was good and snorkeling from pier to pier was fun! Make sure you take mosquito repellent as I made the mistake of sitting outside on the first night without using any and got eaten alive. Overall was a great hotel and wouldn't hesitate to go back!

Room Tip: Rooms lower down the hill seem to have been refurbished more lately than the rooms at the top near r...
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  • Stayed: April 2013, traveled with friends
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1  Thank ChelsB12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Agent at Hilton Sharm Waterfalls Resort, responded to this reviewResponded July 14, 2013

Dear "ChelsB12",

I was very happy to hear that you enjoyed your stay and that you were totally satisfied with the products and services we are offering.

It is very important to us to know that our guests’ needs and requirements are always met. In fact, your comments are very important to us as they help us to measure our performance and to find the areas of possible improvement in regards to products and services.

Thank you once again; we hope that we will be able to welcoming you at Hilton Waterfalls resort as one of our repeater guests.

Best Regards,
Anastasia Maximenko

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

Hello, my friends and I came to have an amazing relaxing holiday and that's exactly what we got thanks to how hotel Hilton Waterfalls Sharm. It was my friends 5th time and now I know exactly why they keep coming back! Beautiful clean rooms, amazing food and staff were exceptional. Very kind and they make u feel special. The restaurant manager Ibrahim is very kind and welcoming, as was one of the waiters yousif who made us feel so special, as he knew what we liked and would bring the drinks straight away with out us even asking. All inclusive makes it all much easier. The pools were beautiful, the snorkelling and private beach are breath taking. I would recommend everyone to come here and experience what I have.

Room Tip: Sea view rooms are amazing!!!
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  • Stayed: June 2013, traveled with friends
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1  Thank alpa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Agent at Hilton Sharm Waterfalls Resort, responded to this reviewResponded July 14, 2013

Dear "alpa K",

We were glad to read your lovely remarks and comments on this website.

On behalf of entire Hilton Waterfalls team I would like to thank you for this excellent feedback on Trip Advisor site. I was happy to read your comments in which you praise hotel’s products and services. But my greatest pleasure was to know that a bit of personal care provided by our team members did make you feel truly relaxed and comfortable during your stay. The personalized service is a very important part of the Hilton promise we are currently striving to deliver to all costumers, we do appreciate your kind recognition.

Thank you for your positive comments in regards to quality and variety of food offered in our restaurants. Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. Such positive feed-backs are very rewarding to us.

Thank you once again for taking your time to advise us of your comments. I will be delighted to welcome you back to Hilton Waterfalls resort in not a remote future.

Best Regards,
Anastasia Maximenko

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

All im thinking of now is how to go back !!! i loved it !! everything was perfect ! theatmosphere,the ppl , the hospitality !! the diffrent pools ! esp. the sea pool was the best !! the full board was an amazing experience esp . the ice cream !!! i loved it ! th creative elevator was an everyday enjoyment !! thanks to all ! oh snd the snorkling area was the best ! the jet floats :)) ! great memories !

Room Tip: loved the groud floor pool view rooms !
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  • Stayed: May 2013, traveled with friends
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Thank linda l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Agent at Hilton Sharm Waterfalls Resort, responded to this reviewResponded July 14, 2013

Dear "linda l",

We were glad to read your lovely remarks and comments on this website.

Thank you for your positive comments in regards to quality and variety of food offered in our restaurants. Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. Indeed, it was a great pleasure to know that our chefs managed to create a truly nice culinary experience for you.

It was a great pleasure to know that the level of service, guest rooms and recreation facilities as well as the level of cleanliness in the hotel were up to your complete satisfaction.

We would like to thank you for your dear comments. We sincerely to welcome you at Hilton Waterfalls Resort as a repeater guests, please let us know if there is anything we can arrange for you or help with even before you travel again in the future.

Best Regards,
Anastasia Maximenko

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

We booked this hotel via EasyJey holiday, it was a week all inclusive, with baggage and airport car parking for under £700pp.

The hotel itself is really nice, large and spacious, it is so clean everywhere. The room is large, the air conidition works really well, bed is very confortable, the deco and finish in the bathroom is below average, but this what I'm expected.

The food that is included in our package was ok, the buffet was below average some day, the choice is quite limited. Also the restaurant is like a massive green house, so ask to sit in the shade if you can.

There are few a la carte restaurants other than the buffet restaurant, they provide menu which is included in your all inclusive package. You have to book the table in advance. We went for the paid option and the food was fantastic, worth every penny. They also offer a beach dinner, it was excellent food, romantic setting (the next table was about 300 yards away so we were "alone" on the beach). The only light we had was the tea light candles and the full moon, and the wave from sea was your background music, it was a lovely experience for very little £££!

Staff are really friendly and welcoming, service can be a bit slow as they just haven't got enough staff.

Also the location of this hotel is really secured, there is a security gate, then you have to go through the metal detector. We wondered outside the hotel and other hotels just hasn't got the same level of security.

Beware that the photographor and the spa sales guy, they patrol the hotel all day by the pool. They ask you everytime they walk pass you to try to sell you stuff, they are pleasant enough and don't hassle you like they do on the street, but it's annoying enough when you are trying to relax.

Over all it was a lovely holiday, will go back again for sure.

Room Tip: I would try to avoid the main pool area if you want a more quiet room.
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  • Stayed: April 2013, traveled as a couple
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Thank sodaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharmWaterfalls, Guest Relations Agent at Hilton Sharm Waterfalls Resort, responded to this reviewResponded July 16, 2013

Dear "sodaisy",

Many greetings form Hilton Waterfalls resort.

I would like to personally reply to your comments on this website and thank you for sharing a positive experience our team managed to create during your vacation.

It was a great pleasure to know that the level of service, room facilities, quality and selection of food and the level of cleanliness in the hotel were up to your expectations.

Once again, I was delighted to read your comments on this website in which you praise our team members' hospitality and the excellent teamwork. I will be sure to pass your comments to our team members as they are pride themselves in the quality of their work and love to hear from our family of customers.

I was very happy to learn, that you are willing to come back during your next vacation; we will be looking forward to welcome you back to Hilton Waterfalls in a very near future.

Sincerely yours,
Anastasia Maximenko

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sharm Waterfalls Resort

Address: Ras Um El-Sid Cliff, Sharm El Sheikh, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Sharm El Sheikh
#24 Family Hotel in Sharm El Sheikh
#24 Romantic Hotel in Sharm El Sheikh
#26 Top resorts Hotel in Sharm El Sheikh
#38 Spa Hotel in Sharm El Sheikh
#45 On the Beach Hotel in Sharm El Sheikh
#48 Luxury Hotel in Sharm El Sheikh
Price Range: $54 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Sharm Waterfalls Resort 5*
Number of rooms: 401
Official Description (provided by the hotel):
Set on the shores of the Red Sea with a private beach jetty and onsite dive center, Hilton Sharm Waterfalls Resort is the ideal place for guests to stay in Sharm El-Sheikh. Near to the city's attractions, including Il Mercato shopping mall and the Old Market, guests can either stay in the hotel complex - with its very own private beach - or venture into the bustling city center. Relax in the hotel's outdoor swimming pool complex, or keep fit in the health club with cardio machines and weights. Learn to scuba dive at the hotel's private beach or venture into town for a round of golf. Guest rooms at this Sharm el-Sheikh resort feature garden views or sea views and high-speed internet access. Keep up to date with work at the large desk, or relax on the balcony with a cool drink from room service. Hold events in the meeting room for between two and 30 guests, or utilize the business center for printing and photocopying. At the end of a long day, enjoy the finest cuisine in the city at one of the resort's restaurants and bars. From contemporary Italian dishes at Verdi Bistro, to Arabic food at the Paradise Reef restaurant, the Hilton Sharm Waterfalls Resort caters to all tastes. ... more   less 
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Also Known As:
Hilton Sharm Waterfalls Hotel Sharm El Sheikh
Sharm El-Sheikh Hilton
Hilton Waterfalls Sharm El Sheikh

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