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“Great service, great location”

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Sonesta Beach Resort & Casino
Ranked #80 of 234 Hotels in Sharm El Sheikh
Certificate of Excellence
London, England, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great service, great location”
Reviewed January 4, 2014

This was my first time to Sharm, we went in December.

The rooms were large and clean with excellent room service. We did have a problem with a drain overflowing in the bathroom but this was sorted out very quickly when we notified reception.

The food is excellent and had choice for me as a veggie. The other people in my group did get upset tummies during our stay but in terms of hygiene the hotel does everything it can. The staff are always ensuring it's clean. The problem is the guests not using the alcohol gel and then touching the food.

We had to call the hotel doctor during our stay and he was very pleasant and inexpensive. He didn't try to get money out of you.

The hotel is right on the beach which is kept very clean and has floating jetties for swimmers.

The entertainment is very poor on the whole although one evening there was a good performance during dinner.

When we booked it stated the hotel had a spa. It's actually an independent spa on the hotel grounds. I use the term spa loosely here. It was manned by 2 men and as a woman I wouldn't have felt comfortable going in there or having a treatment.

The trips are good value but do book with your travel company as egyptian companies are unregulated…

All in all a lovely stay with impeccable service.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Fran K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaEgypt, Assistant Regional Communications Manager at Sonesta Beach Resort & Casino, responded to this review, January 5, 2014
Dear Fran K

Thank you for this nice review , we are happy you enjoyed your stay and had a great time at our resort , we hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,962 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (589)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Swanage, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 4, 2014

We stayed a week at the start of 2013, enjoyed our stay so much we booked the whole of November for our main holiday. We did find the beds a bit too firm but a quick call to Reception found a member of staff at the door with additional softer mattress -- bliss. We have never found more attentive and friendly staff who at the same time were never intrusive - they all genuinely work to make your stay the best ever and certainly succeeded with us. A special mention to Hady a waiter for his superb service in the Dining Room and to Ibrahim and the beach staff for all their help and attention. We will be returning soon. Rosanne and John

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaEgypt, Assistant Regional Communications Manager at Sonesta Beach Resort & Casino, responded to this review, January 5, 2014
Dear John T

Thank you for taking the time to write this review , it is very nice to know you stayed that long at our resort and had the chance to experience all our services and enjoyed it , We hope to have you as a regular guest at our resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 4, 2014

My family and I stayed at this hotel for a week. Prior to arriving I made contact with the hotel by e mail asking for beach towels to be in the room upon arrival (early start the following morning for Scuba Diving) and a room near to the resturants as my partner had problems walking due to an injury. The prompt replies from Mr Hazeed ensured that our requests were in hand.
Upon arrival we were delighted to to be advised that everything requested had been dealt with and that our rooms had been upgraded.
The hotel was excellent, as were the staff and Animation team. Neither my partner, daughter or neice had any complaints about the hotel or facilities.
The food was totally acceptable in all ways. The Casablanca resturant is well worth booking on the all inclusive package
Overall the staff at the hotel went out of their way to ensure we had a wonderful time during our stay. The waiters assisted my partner by carrying her food and drinks as she was using a stick to walk. No one hassled them whlst they lounged by the pool during the day
.
Yes some of the guests from Russia and other parts of Europe tend to ignote queues whilst getting food but this is part of the holiday and certainly not a fault with the hotel.

Free wifi would be nice!
During the winter months the evening shows could be earlier as guests were wrapped up warmly during dinner and did not want to wait until 2100 hours for the show
Also the shop on the beach renting out masks, snorkels and fins really needs to understand that you are renting the items and not buying them, their prices were outrageous.

All in all I thought the hotel was excellent and know that we will be back again
Thank you to all at this hotel for making our holiday so pleasant.

  • Stayed December 2013, traveled with family
    • Value
    • Location
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Helpful?
2 Thank Clinton1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wednesbury
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 2, 2014

Stayed for 1 week in october 2013 normally stop in another hotel but we thought we would try somewhere different..first impressions...good..but wouldnt go here again . absolutely full of arrogant, rude russians with absolutely no manners what so ever.not many english were there at the time but the few that were there seem to congregate around the cactus pool.mc donalds over the road wich was a godsend cus food wasnt up to mutch.gardens and grounds are fantastic ,entertainment needs to be looked at..

  • Stayed October 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank barno999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaEgypt, Assistant Regional Communications Manager at Sonesta Beach Resort & Casino, responded to this review, January 5, 2014
Dear barno999

Thank you for taking the time to write this review , I am sorry if the Russian guests bothered you , but as you mentioned there is the Cactus pool area where you will find most of the English guests there , we hope you can come back again to enjoy our resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 2, 2014

Mine and my Bestfriends first time in Egypt and we absolutely loved it. The hotel was unreal and made our stay in Egypt even better. The staff were very friendly and helpful, we will definitely be coming back again and have recommended it to all our friends. The food was lovely! We went for a week and each day there was a different selection of foods, set out by the pool. Our bedroom was amazing, we had a massive queen size bed, a little living area with a tv and table, a spare room, massive bathroom and a big dressing room! We stayed by the cactus pool. We absolutely loved it and made some friends for life!!!

  • Stayed September 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
6 Thank B12xo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guernsey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 2, 2014

Went back to this resort after 3 years to see if the same high standards were still there to find that if anything they were better. We arrived at the start of December to find that the resort had gone all out with there Christmas Decs which look lovely. We stayed around the Cactus bar pool where the bar man and pool attendent looked after us very well. All the staff around the resort were both friendly and polite and made our holiday great. Evening was a bit chilly but a thin jumper was all that you needed to put on. Looking to go back there the same time this year.

Room Tip: If staying by the Cactus pool heated in the winter and most brits tend to hang out there ask to stay...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 211Sam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 1, 2014

Had fantastic time in sharm el sheik, hotel was absolutely spotless. Breakfast was average, lunch was excellent and tea was average. Service was excellent, very friendly waiters and staff, only disappointment was internet which you had to pay for but it only worked in two areas

Room Tip: Stay on the north side of the hotel because it is quieter
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sonesta Beach Resort & Casino

Property: Sonesta Beach Resort & Casino
Address: Naama Bay, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Best Value Hotel in Sharm El Sheikh
#40 Family Hotel in Sharm El Sheikh
#41 Romantic Hotel in Sharm El Sheikh
#51 Top resorts Hotel in Sharm El Sheikh
#59 Spa Hotel in Sharm El Sheikh
#72 On the Beach Hotel in Sharm El Sheikh
#76 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sonesta Beach Resort & Casino 5*
Number of rooms: 505
Official Description (provided by the hotel):
Sonesta Beach Resort & Casino Sharm El Sheikh, stretching across the sands of Naama Bay, overlooks the Red Sea and South Sinai desert and mountains. The resort's traditional Arabic domes and archways form a village-style ambiance. The resort offers a private beach for the world's best scuba diving in the Red Sea's legendary waters, and seven swimming pools for relaxing laps in the sun. ... more   less 
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Also Known As:
Sonesta Beach Resort And Casino
Sonesta Beach Hotel Sharm El Sheikh
Sonesta Sharm El-Sheikh
Sharm El-Sheikh Sonesta

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