The reception is to a grand scale,staff friendly on arrival,collected our bags and allocated them to the room, no tip expected which was a refreshing change.
Rooms if I am honest were a little dated and shower room needed re grouting but apart from that they were cleaned daily to a good standard and fresh towels were provided.
The hotel seemed to be fairly busy and the grounds well maintained. The Thomson rep was the best rep we had ever come across, he was passionate about his job and very knowledgable of the area.
The entertainment was low key but something there if you required activities during the day along with light music /nightly band which finished most nights by 11:00 pm.
Pool towels were provided throughout the stay.
If I had to complain it would be about the reservation of sun beds and the awful music which thumped out all day every day from neighbouring hotels on the bay competing against each other.
The food is a bit repetitive and if not eaten between 7:00-8:00 then not at warm as it could be. Through our 7 days stay we both had the tummy problem from day two. We needed the meds from the chemist in the old market over the road which cost around £20. These were taken for the remaining of the holiday. We're not big drinkers, kept hydrated and sat under shade as it was extremely hot during our stay.
Thomson need to sort out the all inclusive option no branded drinks, no own brand white rum and once mini bar had been emptied then it was re filled at your expense. On the plus side mini bottles and cans were used for mixers that makes a change.
Service was hit and miss and at times relativity slow in bar area. Staff tried 100% but not got it quite right. During dinner service it's nice to be served from start to finish by one staff member not several in main Buffett area.
Our favourites place to eat was the smaller Resturant al fresco dining sitting outside and the two guys that work there made there guests welcome ,we're passionate about there jobs and encouraged you to return,well done for going that extra mile and making your guests feel important.
Room on departure day we kept on for an additional £35, visas are only required at the airport if you want to go our of the resort area on excursions which at the moment is not recommended. The airport itself is a shambles just long queues everywhere no structure and far to many flights in and out on the same day. Just tourists everywhere too many for airport size.
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- Also Known As:
- Iberotel Palace Hotel Sharm El Sheikh
- Iberotel Palace Sharm El Sheikh