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“Excellent Hotel, great holiday”
4 of 5 bubbles Review of Iberotel Palace

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Iberotel Palace
Ranked #16 of 231 Hotels in Sharm El Sheikh
Shrewsbury, England, United Kingdom
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Excellent Hotel, great holiday”
4 of 5 bubbles Reviewed November 21, 2012

We stayed 8th-18th November room 2331. Will try not to repeat too much what others have said but I echo the excellent cleanliness everywhere, wonderful room servicing every day inc fab towel art (thank you Ragab), great sandy beach, good food and drink....

First the good things to emphasise. The food is great if you enjoy varied bbq meat, stews, different rice dishes, potatoes, pasta etc, which we did. We heard one guy on the beach suggesting to customer relations they have English sausages?! Would an Egyptian get Egyptian food at an English hotel? No! Ok so they cater for mainly English, Russian and German guests, but when I go away I don't want to eat English food! Breakfast - I don't agree with the 'long queue' comment re eggs from earlier review. He has four frying pans on the go and at worst you have to wait 3-4 mins until he is ready to do yours. They had a second toaster towards the end of our holiday, so they do listen. It needed three passes to brown my toast but I'm sure this will be adjusted or replaced in due course. Fantastic range of very fresh rolls and pastries, cereals, loaves, cooked chicken, beef and veal sausages, porridge, grilled toms and beans. Juices and peach and lemon tea, massive range of teas, good coffee. First class.

The only thing I would say, on the fish night there was fish or prawns in most dishes and the salad. The choice was very limited for those who didn't like fish. Theming is OK but perhaps provide prawns and fish next to salad instead of mixed in it all, and provide a little more non-fishy food. Its difficult to get a balance with such things, we understand that, and if not careful the themed night is no different to any other.

Ali Baba restaurant not included on AI, so seemed very quiet most nights. Not advertised or pushed at all. Seemed a bit odd. The Borsalino Pub - nobody ever seen going in or out when we were eating at the Blue Marine restaurant? Seemed dead. Again something which needs promoting - maybe live music or something here?

We eat in the Italian restaurant and loved it, great food, chilled service but very friendly and we didn't want to rush anyway. The only gripe was the voucher said 'book the day before at reception' for the included one off meal in Toscana. We tried to book on Tuesday but earliest day available was Friday. So the impression given you must book the day before is wrong and if you leave it to the end of your holiday then do as it says on the voucher you won't get in. This was raised with Customer Relations so hopefully they will address this.

As for the 'hassle' on the beach. We found them all polite and friendly. We did get talked into a couples massage by Hossam from the Spa, but we really enjoyed this luxury and wouldn't have booked it unless he had persuaded us. Ditto Leema from the Beauty Salon, I had a pedicure which I never have had before and enjoyed it and no longer have manky man feet! Ok so I could probably get it cheaper at home but I was happy with what I paid. Hossam was lovely and came and chatted to us without any selling most days, and on the last but one day asked us if we were coming back to the Palace, I said "Yes - if we can afford it"... he fished out an Egyptian coin and said 'throw it in the sea, to come back'!! We did, and hope to. Really nice guy. Leema also tried hard to sell but we said no we can't afford more, then she just came and say hello most days and wish us a nice day. If it bothers you that much you can get 'do not disturb' signs for the beach. Nobody was aggressive, but yes they do need to be a bit pushy to sell.

Beach bar - the guys here are constantly rushing about and busy. When seated we found them quite jolly when serving, but just going up to the bar to get drinks for the beach often felt ignored while they were rushing about wondering if I would get served. Would like it if they acknowledged me and said 'will be with you shortly' maybe? Got used to the way they worked after a while but a bit offputting at first. If filling up the fridge say, they don't stop to serve you, so you stand there feeling ignored. Similar story at the Blue Marine restaurant which we loved. The first night we wondered down and didn't know what to do so stood around whilst they rushed about and then went in then stood around some more.... After this first night we knew the score - the guys are really friendly and happy but they are all busy busy. It would be good to have someone who only meets and greets maybe? Minor constructive criticism. Once we sussed it we would seek them out and they would always be jolly and welcoming then.

Customer Relations.... we saw them around every day but they didn't ask us every day. I'm not sure if they do random people (they passed by and spoke to others) or whether they ignored us the last few days (was going to say the above comments re bar and restaurant but didn't get asked if everything was ok on the last 2-3 days). However someone earlier complained on a review about being asked every day... so they can't win!

The pools seem inadequate for the hotel, quite small. That said we prefer the beach anyway, but just felt there wasn't a lot of pool space really.

We enjoyed Blankets on the Beach, would agree the music is good. We also enjoyed the Egyptian night - belly dancer and amazing spinning man! Excellent entertainment that was,

Youseff... didn't have a lot to do with him but felt he would make a fantastic childrens entertainer, possibly a bit of a round peg in a square hole with the clientele here, he was a bit noisy whooping etc when the boule tournament was going on, which was noisy when we were on sunbeds nearby, just felt he would be in his element clowning around with kids.

Signs said sunbeds couldn't be reserved, but this wasn't policed so it was a case of 'cant beat them, join them' - down at 8am to at least get the second row then back to room, go to breakfast, back around 0900-0930 to the sunbed. Some days we saw beds with towels on not used all morning.

Some have said about free laundry service on AI, I think this has ceased now this is a couples hotel? We saw no info for this and the sheet with the laundry bag showed itemised prices. Didn't bother us but one to check for those returning.

Aziz the boatman excellent and friendly. The timetable for the boat undersells it as Aziz will run back in between if you only want 30 mins at the coral beach. He is a lovely guy.

The 'Call to Prayer' at nearby mosques.... Not the fault of the hotel, obviously, but it is an issue. I sleep quite lightly and got woken around 0430 every morning by the 'waily men' as we called them. We spoke to others, the rooms on the other side of the hotel seem less prone to this noise. At first it really got to me but after a few days I'd just wake, know what it was, and go to sleep 10-15 mins later when it finished. On a similar note the boom boom music from hotel across the bay was a shame - it spoilt the peace and quiet. Again, not a deal breaker, but another reason I can't give a 5 (not their fault but ultimately the location is part of the package).

Don't change money before you go. Before we went you could only get around £8.20 Egyptian here for £1 sterling. At the Thomas Cook exchange opposite the Old Market we got £9.67 and no commission, but someone I spoke to on the plane said they paid for most things in sterling, many places would charge £1 sterling for £10 Egyptian. I also got £500 Egyptian out on my natwest debit card and it cost £55 sterling. So this is cheaper than getting Egyptian before going. At least two cashpoints in or by the mall opposite hotel. Porter quite happy with a £1 or £2 coin.

We didn't feel pressurised to tip anyone whilst here, which made a nice change from other hotels. Boxes are provided if you wish to place a tip either daily or as we did at the end of our holiday.

Would we go back to the Palace? Yes, and I hope we can return in November 2012. In a quieter location and slightly better meet and greet it would be perfect, but despite the minor criticism above this is still a very good hotel and despite the (hopefully) constructive comments, we had a lovely holiday - thank you to everyone at The Palace!

Room Tip: Block 2 was nice and wide and airy inside, we looked in block 3 and it didn't seem as roomy in t...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dominic E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (878)
Date | Rating
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  • Danish first
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  • English first
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English first
Coventry, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed November 21, 2012

This was our fifth visit to what we had always called our little palace in Egypt, The staff were as genuinely welcoming as ever, remembering our names, drink choice etc but they were rushed off their feet with the influx of guests trying out the new couples arrangements.
Everything was as immaculate as ever but the touches which had made it such a special place were ,sadly, missing. The mini bar was filled once on arrival instead of daily, no free 30min massage in spite of what it states in the brochure, no wine, fruit or flowers in the room and no free laundry. The latter had been part of the all inclusive package and was very much appreciated, especially by the ladies.
I appreciate that the couples arrangements had only just started so hopefully, will be sorted out
as the management team were obviously worried about the response of the return guests ( approx 33% when we were there.
What really upset us was the volume of the music on the terrace each evening. One of the pleasures of a holiday is to talk to new friends over a drink and this was impossible. Surely
it must be possible to please different age groups but both outdoor bar areas had music playing so the only noise free bar was an indoor one and that was cool due to air conditioning.
I am not one of life's moaners but do feel very sad that a hotel with many repeat visitors from older age groups had changed so drastically that it is in danger of driving those many very loyal guests away.

Room Tip: those overlooking the pool are very noisy in the evening so if you want to get to sleep before 11.00...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Pip768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 21, 2012

Hotel is lovely, room was lovely and cleaned every day, with towel art left on our bed every day.
Food was ok, some nights better than other but we never went hungry and always found something we liked. Entertainement was a little limited, it was the same singers every night, but they were very good. it was a little annoying having staff asking us when we were on the beach every 5minutes if we wanted to do any trips or have any treatments.
i would definitely recomend getting the shuttle boat to the reef nearby (free) the snorkelling is great there, however take sea shoes or flippers because it wouldnt be nice barefoot!
drinks were nice enough, and the beach bar served some lovely lunches, only problem is there isnt many tables and theres a lot of flies. Service could be a little slow, and around the main bar in the evening there was never anywhere to sit sadly.
we didnt do any trips it was a relaxing holiday, and thats exactly what we did. staff were lovely, and we met some great people at the hotel.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lauren f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed November 21, 2012

My partner and I stayed here at the beginning of October and I couldn't have asked for more. Our room was beautiful with stunning views, staff were courteous and friendly and made every endeavor to see that we were looked after and the food was delicious! I would, without a doubt stay here again and have recommended it to my friends and family.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachael55_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed November 21, 2012

Just back from this hotel & have to agree with the reviews.. this hotel is excellent.
From the moment we walked in we were treated so well & the staff couldnt do enough for you with guest relations always asking if everything was ok. The rooms were big & spacious with two double beds ,air con , a walk in shower & a free safe, the room service excelled with the guy even lining up all my wifes products & coiling up her straighteners as well as the usual room art on the bed.
The two pools were well maintained (top pool heating just been turned on) & the pool barman looked after everyone with his trips round asking what drinks were required.Perhaps the only gripe was the lack of sunbeds around the pool area which meant early morning trips to reserve.
The food in the restaurants was always hot & varied with bbq options available every night & the usual "egg" guy in the mornings cooking to order.One thing my wife liked was the availability of teapots each morning for a "proper" cup of tea.
The entertainment was the best that we have ever enjoyed at any hotel in 20 years,, there are two guys on accoustic guitars playing chilled out versions of popular songs each night either around the main pool terrace or as we experienced one night on the beach with a camp fire and candles with blankets layed out for everyone.
I'll run a few quick facts out but basically its been said in previos reviews... Pool towels available at the beach..Free boat out to second beach where the reef is (2 minutes) got to be seen!!!!.Old town market across the road...Beer on offer is all bottled either Egyptian Heiniken or Stella (spoilt for choice!) likewise the soft drinks all branded coke, sprite, fanta...All staff do like being tipped with english money..Airport isnt the best with food variety poor & very expensive.
So finally would def recommend this hotel for a quiet well looked after holiday in the sun.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank holaddictCambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 21, 2012

First visit to Egypt, but certainly won't be our last to Iberotel Palace. Having mobility difficulties, everything was easily accessible and staff on hand to assist. Everywhere we went, we were greeted with a smile and welcome. Nothing seemed to be too much trouble for any of the staff, who were eager to help make our stay comfortable and memorable. Cleanliness of rooms was first class, and quality and selection of foods each meal time was vast. The show put on at the arena was superb, with special mention to the Egyptian skirt dancer. The Thomson reps were eager to help and sorted any minor problems quickly and efficiently. The beaches were clean, sand soft and sea was clear, calm and warm. We had a wonderful time and have made many happy memories of our honeymoon. Ideal time of year to go, with temperatures averaging 35c, although the sun sets quite early at about 4.30pm. Thanks to all the staff for making this a break to remember.

Room Tip: Room 2203 is a ground floor apparatment that has a patio leading directly to one of the dining resta...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KAR6463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flackwell Heath, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

This was our second time at this fab hotel!! we went to supprise my Cousin which turned out really well. before i got there i emailed the hotel to see if it was possible to get the same room as i had as last time they promptly emailed me back saying they would endevour to do this for me , and am happy to say we got the same pool room which was lovely , i dont have anything bad to say about this hotel and will be booking up to go again early in the new year, it's friendly atmosphere is so welcoming the staff are fantastic cant do enough for you , even if they do get some moaning holiday makers you know the type nothing is ever good enough!!!

Youssef part of the animation team is a diamond his attitude towards everyone was exceptional a lovely lad and a credit to the hotel

all in all a great hotel so i would ignore any moaners and have a great holiday at the Iberotel Palace.

Room Tip: pool rooms are the best in my opinion
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KrysBrophy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberotel Palace

Property: Iberotel Palace
Address: | Maya Bay, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Sharm El Sheikh
#6 Family Hotel in Sharm El Sheikh
#10 Top resorts Hotel in Sharm El Sheikh
#15 On the Beach Hotel in Sharm El Sheikh
#16 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberotel Palace 5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Iberotel Palace Hotel Sharm El Sheikh
Iberotel Palace Sharm El Sheikh

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