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“Gratitude and Respect upon Repeated visit to Novotel sharm el Sheikh Hotel”

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Hotel Novotel Sharm El Sheikh
Ranked #26 of 234 Hotels in Sharm El Sheikh
Certificate of Excellence
Cairo, Al Qahirah, Egypt
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Gratitude and Respect upon Repeated visit to Novotel sharm el Sheikh Hotel”
Reviewed June 23, 2013

Dear Viewers ,i have just arrived back from the fabulous red sea resort of Sharm el Sheikh,,and once again,,i spent the 8 days holiday at the Novotel Sharm el Sheikh hotel, This is my third stay at the hotel in a year's period,,and it was REALLY REWARDING,,I was upgraded to a lovely room at the beach front instead of Palm side ,,with the same price,,this is because of REPEATED VISIT somehow POLICY,,they consider a mutual investment ,benefit with every revisit,,and signs of gratitude,respect,,with obvious feelings of success is the general theme. In this regard i would like to thank Mr, Ehab Abd el Shakour for his remarkable cooperation ,gentilleness,profound decency ,,and genuine passion for success and convey the idea that the Hotel is always the best bargain,,in every sense of the word,,,
Once again I would like to stress upon the Personnel of this lovely hotel ,,actually from every department,,as i believe this is their main core of success. There is always a great deal of DISCIPLINE,,DECENCY ,,PUNCTUALITY,,and above all THE SENSE OF FAMILLY ,,amongst the working time,,all this reflecting,,great comfort,relaxation,,and always the sense of a wonderful bargain,,that u get more than u pay ,,!!!,
The room was spacious ,clean ,,and highly equiped, The breakfast and dinner courses were great,, variable ,and always changeable to overcome any monotony,(iwas on Half board basis ,and it was beneficial price wise ,,and i highly recommend),,
The Hotel has a lovely beach front,,multiple swimming pools,,and most important is the Location ,,as u are almost never inneed of taxis,,,with all the hussle that follows,
I highly recommend this hotel,,and my advice,,is always get in direct contact with the management ,,for reservation ,,special room preferences ,,or any misunderstanding or doubtful impressions,,these people are genuinely there for help and proper advice.Thanx for every thing

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EhabMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, June 28, 2013
Dear Dr.Ehab,

Thank you for visiting Trip Advisor. I would like to take this opportunity to express my sincere appreciation for taking your time and write your positive comments about your recent stay at Novotel Sharm El Sheikh.

It is always a great pleasure to receive feedback from satisfied guest. Our goal is to exceed our guests' expectations at every opportunity; such comments are very valuable for our team as they represent a very important tool of measuring our performance and improving our level of services where necessary.


Thank you once again for your feedback and we look forward to welcoming you back at Novotel Sharm El Sheikh Resort.

Best Regards,

Ehab Abdel Shakoor
Front Office manager
H1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (221)
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English first
Austin, Texas
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 16, 2013

Nice resort on "the promenade" in Sharm. Nice rooms, good service, great pool and good food at the pool bar or in the Italian restaurant in the evenings. Great dive center run by Mohamed. The beach is nice but very hot.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sjcockburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, June 18, 2013
Dear sjcockburn,

Thank you for taking the time to post a review on trip advisor.

We very much appreciate your positive comments regarding your stay at the Novotel Sharm El Sheikh Beach and Palm Resort.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you

Best Regards,

Ehab Abdel Shakoor
Front Office manager
H1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 16, 2013

We stayed here for four nights once we had been moved from the maritim jolie ville casino resort to the novotel hotel as our travel agent had made a cock up (broadway travel) and thank god it worked out in our favour as the novotel hotel was so much better. Hotel is clean, tidy and modern and has a warm homely feel to it, the pool and beach areas were beautiful aswell as the view from the balcony from all the rooms. Decent size room clean shower and washroom comfortable and spacious bed. We had booked b&b which was very nice great variety of local and international foods. Helpful and friendly staff especially Ehad who i believe is the manager helped us out and looked after us. I would highly recommend the novotel hotel only 10 min walk to the naama bay area which was great because loud music can be heard if you stay close by to naama bay. Hotel is designed to cater for types of holiday makers. Overall highly satisfied and would definitely come and stay here again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yousaf_786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, June 22, 2013
Dear Yousaf_786,

Thank you for choosing Novotel Sharm El Sheikh Resort for your recent holiday, and for posting review on trip advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

We are delighted to learn that you have enjoyed your stay with us and that we have succeeded to make your holiday a memorable one

Thank you once again for your feedback and we look forward to welcoming you back at Novotel Sharm El Sheikh Resort.

Best Regards,

Ehab Abdel Shakoor
Front Office manager
H1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 14, 2013

I stayed there with my husband back on October 2012 for a week. I chose the Novotel mainly for its central location & beach front.
Pros:
- Beach was clean, plenty of subeds, sandy seabed here & there.
- public areas in the hotel, by the pool were well looked after, all nice & clean
- free WiFi by the pool
- Room had fairly good size, the bed was a proper kingsize @ 2x2m, tea & coffee making facilities which I always appreciate

Cons:
- Bathroom often smelled like sewage
- Food: we only had breakfast but was a bit disappointing, it was the same everyday. Pastry was not so tempting, cheeses were of local quality...
- the hotel was full of Russian guests with All inclusive and I guess it brought the quality down a bit. They paid around 900 eur for 7 days all inclusive...

I can only say that it was acceptable for that trip, but next time i would find a better alternative.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mihaela N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, June 15, 2013
Dear Mihaela N,

Thank you for posting review on trip advisor about your experience in October, 2012 at Novotel Sharm El Sheikh

We are thrilled to learn that your enjoyed your stay at Novotel Sharm El Sheikh and that we succeeded to make your stay a true memorable one

I would like to highlight the hotel passed by many development programs since October, 2012 till now and the excellent guest feed back is a sign on it.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best Regards,
Ehab Abdel Shakoor
Front Office Manager
H1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirov, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2013

Me and my great family (from Russia) have been in Novotel Palm in June 2013, 4 adults and 4 children. It was my 5th trip to Egypt. So, I have to say, it was the best rest in Novotel. MANY THANKS to MOHAMED MANSUR, asst. Front Office Manager. He did all his best for our comfortable stay. We could get the help at any time.Thanks for all staff, they are very kind and responsive people. There are no problems with communication, the personnel speaks several languages perfectly.Hotel territory is very beautiful.I have to pay your attention to ideal purity of the hotel. The rooms were made up every day. Our children were very happy to get toys from the Hotel. As for a food and drinks, it was very excellent! Thanks and greetings to waiters and bartenders! All that we want - we've got in time.So, I recommend NOVOTEL for all people. Believe me, if you want to spend time as at home - you have to visit NOVOTEL. EAST OR WEST - NOVOTEL IS BEST!!!! From Russia with love, best regards!!! SOBOL Natalia.

Stayed June 2013, traveled with family
Helpful?
1 Thank Nataly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, June 22, 2013
Dear MuhammadKAlawneh,

Thank you for visiting Trip Advisor. I would like to take this opportunity to express my sincere appreciation for taking your time and write your positive comments about your recent stay at Novotel Sharm El Sheikh.

It is always a great pleasure to receive feedback from satisfied guest. Our goal is to exceed our guests' expectations at every opportunity; such comments are very valuable for our team as they represent a very important tool of measuring our performance and improving our level of services where necessary.


Thank you once again for your feedback and we look forward to welcoming you back at Novotel Sharm El Sheikh Resort.

Best Regards,

Ehab Abdel Shakoor
Front Office manager
H1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 11, 2013

We have just returned from sharm after four memorable days at Novotel palms. We had a lovely time. The staff is very friendly and welcoming. The rooms are spacious and have everything that you need. The food at the restaurant was delicious, especially breakfast. There was always a wide variety of choices at every meal. Sitting at the pool was very relaxing, with the snack bar, all was very convenient. My husband and I as well as my four kids had a lovely time and we will recommend this hotel to anyone who wants to visit sharm. We certainly will go back again, hopefully very soon. Thank you to all of the staff there.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MuhammadKAlawneh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, June 19, 2013
Dear MuhammadKAlawneh,

Thank you for posting review on trip advisor about your experience at Novotel Sharm El Sheikh

We are thrilled to learn that your enjoyed your stay at Novotel Sharm El Sheikh and that we succeeded to make your stay a true memorable one.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

We look forward to welcoming you back at Novotel Sharm El Sheikh Resort.

Best Regards,

Ehab Abdel Shakoor
Front Office manager
H1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 10, 2013

We stayed at the novotel palm for 2 wonderful weeks. We were a family of three with a six year old. Before booking I made sure I read all the reviews like you do! On arrival our check in was so smooth, our room was immaculate with a large shower room. There was tea and coffee facilities. The tv, lighting, wardrobe was 5 star.. This is what you would expect from a 5star hotel. We have been to sharm 9 times and have stayed in all the top hotels how ever this has to be the BEST!!!! The staff are super pleasant making sure our every need is met.. Mr.Ehab was very attentive as was Mohammed. They were fantastic in trying to please his guests. The food at the coral restaurant was amazing!!! We are both very fussy, we did not have a single complaint from the beginning to the end. Chef Osama was a true Gem at the novotel.. Made our hungry bellies very big!!! Salam from the beach bar was excellent as was Karim from the coral restaurant... The general manager was always on scene making sure all was good.. He was very approachable to both guests And his workers. This hotel is worth visiting a 100% you will not be disappointed... All in all a fab hotel in every respect. I will be returning in August And October.. Can't wait to return

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank arfan30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, June 13, 2013
Dear arfan30,

Thank you for posting review on trip advisor about your experience at Novotel Sharm El Sheikh

We are thrilled to learn that your enjoyed your stay at Novotel Sharm El Sheikh and that we succeeded to make your stay a true memorable one.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

We look forward to welcoming you back at Novotel Sharm El Sheikh Resort.

Best Regards,

Ehab Abdel Shakoor
Front Office manager
H1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Sharm El Sheikh

Property: Hotel Novotel Sharm El Sheikh
Address: | Naama Bay, Sharm El Sheikh 32, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Sharm El Sheikh
#24 On the Beach Hotel in Sharm El Sheikh
#25 Luxury Hotel in Sharm El Sheikh
#45 Family Hotel in Sharm El Sheikh
#59 Romantic Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Novotel Sharm El Sheikh 5*
Number of rooms: 382
Official Description (provided by the hotel):
The Novotel Sharm El Sheikh is a 5 star hotel located on the picturesque Naama Bay in the Egyptian seaside resort town of Sharm el Sheikh. Enjoy the sun and the sea on the private beach or by the heated swimming pools. Whether with your partner or family, enjoy a unique holiday doing whatever you please. The Kids Club offers different programs of popular sports and a childrens pool. Relax at the bars, dine indoors or out at a choice of 3 restaurants, or enjoy the spa with oriental Hammam and massages. ... more   less 
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Also Known As:
Novotel Sharm El Sheikh
Sharm El-Sheikh Novotel

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