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“Had inflated expectations that were unfortunately not met”

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Xperience Sea Breeze Resort
Ranked #11 of 231 Hotels in Sharm El Sheikh
Certificate of Excellence
Reviewed May 13, 2013

Can I first give you some context to this review being that my partner and I are not experienced with all inclusive holidays and this was our first time to Sharm - therefore my review of the hotel is simply based on our stay, not whether this hotel is either better or worse than the norm in Sharm.

We stayed 7 nights all inclusive and at the price we paid we had an ok holiday with lots of swimming and sunshine.

Being an avid trip advisor user i had read up a lot on this hotel before arriving and it was the reason that we chose it. I have to say that we were pretty disappointed - i don't think we are picky travellers at all, but felt pretty let down by certain aspects of the holiday.

POSITIVES
Staff:The staff we dealt with were fine and we had no problems getting a late check out, ordering breakfast boxes when we had excursions etc. It seems some people really get to know the staff and appreciate that but we prefer to keep to ourselves a bit more. Staff in the dining areas were definitely hard working and cleaned plates, drinks etc very quickly.

Location: We weren't fussed about going out of the hotel other than on our pre-arranged excursions so appreciated the location about 15 minutes from the airport.

Cleaning and room: Hotel generally appeared to be very clean, our room was cleaned everyday and fresh towels left but small things like toiletries not being replaced let it down slightly. However not a big deal, it was done better than a lot of hotels we have stayed in. We tipped the guy that cleaned our room most days and had some fantastic towel art left for us. Our room was in block 17, top floor and we had a very nice view of Tiran Island, used our balcony quite a bit during the heat of the day and had a comfortable king sized bed.

NEGATIVES
Food: We honestly found the food pretty limited, and found dinner very unappetising. Breakfast was fine, could have fruit and cereal (very limited range) if you wanted as well as cooked eggs and toast etc, all what you would expect from a standard buffet. We did enjoy the freshly cooked pancakes but after three days we resorted back to fruit and cereal. No fresh juice, just this horrible sugary stuff that you find down in the pool bars etc. We ate lunch each day in Elements restaurant down by the main pool. Has about 10 different items on the all inclusive - we tried most things, which tasted okay, nothing too bad and nothing great at all. Service always very efficient though. Dinner, in our view, was terrible which i am finding really hard to reconcile with all the positive reviews on the food being great? I just want to repeat, we aren't picky eaters or fine diners but most nights we struggled to find something that looked nice other than bread or salad. Most things were very very bland and there are no condiments provided other than ketchup or mayo. The main dining area feels like you are going up to eat at school camp.

We ate in the Shisha lounge one night which was a lot better, in fact our comment was if only the food in the main restaurant was at least this standard. We also paid to eat down in Elements restaurant, not on the jetty just inside the restaurant. The food was very good, we both had very nice steaks with sides and entrées for under £40. Had absolutely no atmosphere whatsoever as there were about 8 of us in a big space. We both had stomach cramps and upset stomachs for most of the trip but i think it could have just been a change in food rather than caused directly by the food itself.

Sunbeds/pools: We went down to the main pool by the beach every day and learnt the hard way after day one that if we wanted a bed that we had to get up early to reserve it. I am an early riser and was down to get towels around 7.30am (early i know) by this time all of the sunbeds by the pool were gone but some were left in the second row which suited us as we weren't directly in the action when the games were going on. If you arrived post 9am you were probably out of luck in that area. We never saw any policing of that at all. When we wandered down to swim off the jetty we saw beds available in the terraces above the water - very dry and hot area with the gravel like sand which wasn't appealing to us. The animation team around the pool were nice people, we enjoyed having activity and music around us even though we didn't take part - didn't find it overbearing down by the pool but we didn't see any of the night activities.

You are approached several times a day by the people selling excursions, tattoos, health spa stuff, dinner in Soho square, dive school etc. We said we weren't interested in any of these on day one (as had already booked our excursions to Cairo by Air and Petra through Sinai Safari Adventures - Tim and Janet were excellent and i would highly recommend them) but were approached every day without fail. They disappeared after you said you weren't interested but would approach you if you were sleeping, reading, talking etc - just kinda annoying.

Alcohol: The local spirits reminded me of the cheapest stuff i could buy when i was trying to get drunk in high school, just awful. I am a vodka drinker normally and i couldn't stomach the stuff they used. Further the cocktails are made with this sugary stuff, no actual juice in sight. The white wine and beer was ok if it was very cold so we stuck to that.

Noise: Our room itself was pretty well insulated from the rooms either side, never really had any noise from them. Our complaint (which is not this hotels fault but something to be aware of) is that our room being in block 1700 got a lot of noise from the resort next door at night. They had beach parties until at least 11pm, midnight one night and the noise just travelled, it was like the party was on our balcony. I just mention this as if you are a light sleeper then this would drive you nuts, we were in bed early two nights as we had two very early starts and just couldn't sleep. Again not Xperience's fault but just something to be aware of if you have a room in 1700 or 1800 blocks.

So i have just tried to be honest with the above review, i don't want to seem cynical but i did have high expectations due to reviews already posted. It is definitely not a 5 star hotel but maybe a 4 star by Egyptian standards? Can't fault cleanliness or staff but the food, alcohol and fight for sunbeds was a real turn off. We won't be returning to Egypt but if we did i would probably consider paying more to get a better standard all around, we wouldn't return to this hotel. You get what you pay for really.

Room Tip: Sea view rooms are very nice for an afternoon out of the sign but you will get noise at night from t...
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Jemma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany T, General Manager at Xperience Sea Breeze Resort, responded to this reviewResponded May 14, 2013

First we would like to thank you for your positive feedback regarding our offered services and hotel facilities, but we feel really sorry, that our hotel regrettably did not live up to your expectation and we do apologize for any inconvenience during your stay.

We are really disappointed to hear that our food served did not meet your expectations but we got your valuable comments on a consideration to measure and improve our standard of service. Kindly be informed that we provide a condiments at salad corner, ketchup, mayonnaise, vinegar dressing, French dressing, thousand island, cocktail sauce,
three kinds of oils (olive oil, garlic oil, chili oil ) and from vinegar (apple, grape, white, balsamic) plus what we provide for each theme nights, all these only at salad corner. And we have special condiments for hot food and pastry too.

Once again, we would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again.

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4,435 - 4,441 of 6,863 reviews

Reviewed May 12, 2013

Stayed at the Sea Breeze for 11 nights from the 1st May 213. Having stayed in Egypt 5 times before this is by far the best hotel I have stayed in and I will definately be returning later in the year.
The food is excellent with a different theme each night, plenty of choice for everyone. The hotel is absolutely spotless and the staff work really hard to ensure your XPERIENCE at this hotel is top quality. The staff are very friendly and go out of their way to help you in any way they can. There are plenty of pool areas to lounge around during the day or the beach which also has a bar and has a good atmosphere with plenty to keep you entertained from the animation team. Special mention to Michelle in guest relations who is always on hand to assist with anything and everything the best guest relations I have come across in Sharm.
CANNOT WAIT TO RETURN AGAIN.

  • Stayed: May 2013, traveled with friends
    • Value
    • Location
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Thank jhjhjh_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany T, General Manager at Xperience Sea Breeze Resort, responded to this reviewResponded May 14, 2013

It’s of utmost pleasure, that we could provide you with a great holiday and wonderful time at our resort, where you felt very welcome.
We are looking forward to welcoming you hopefully in the near future again to enjoy another interesting vacation.
Please, accept our warmest regards from Xperience Sea Breeze Resort.

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Reviewed May 12, 2013

Fantastic hotel spotlessly clean , good food and drink facilities . Moustaffa at the bottom pool bar was exceptional and made sure our glasses were always topped up , David the towel boy put our beds down for us coming every morning at 8am . Errin my boy on animation kept everyone amused with his antics, Sabrina great on aqua aerobics and daisy for a chat .Elements restaurant amazing for the set romantic dinner £62, unbelievable sea platter I have pictures to prove it . Cold towels and melon kebabs were refreshing treat at 10am. L,oriental BBQ on roof top was lovely and if you didn't like the food at the buffet restaurant then I'm afraid you must be very fussy , all in all well worth the money . Hi to Ali that we used to see at breakfast on rooftop restaurant who wanted sneaked into our suitcases .would definitely go back.oh and Mohammed our room cleaner we had great towel art (room 1152). Use the taxi outside the hotel for airport transfer its only £6

Room Tip: Room 1152 was overlooking the pool and on a corner site , great location on top floor for watching t...
  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany T, General Manager at Xperience Sea Breeze Resort, responded to this reviewResponded May 14, 2013

We would like to thank you very much for your very lovely comments about your holiday you recent holiday you spent at Xperience Sea Breeze Resort.
It’s of great pleasure for us, that all our team could make you feel like royalty with our little extra touches and we met your expectations to experience a wonderful holiday.
We will be more than pleased to welcome you next year again at our resort to share another enjoyable stay with us.

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Reviewed May 11, 2013

Having read all the positive reviews here on Tripadvisor and being ranked as number 10 we though that we'd give it a go since "Stella Di Mare" (which is great) did not have availability for the dates we wanted. That was the biggest mistake.

First of all, this is not a 5* hotel. It is not a 4* hotel either. In fact, it is comparable to a 2-3 star hotel in the Mediterranean. Having stayed at other 5* hotels in Sharm and Aqaba before this I can say that this hotel is quite frankly very, very inferior.

--- The room ---
The room, with a very remote sea view, was actually not bad. The room was spacious enough, it was clean, the bed was comfortable and the much needed air con worked fine. I would also give it a plus point for the big screen television (with a USB port) which was great for watching movies!

--- The restaurants ---
The all-inclusive food was quite frankly terrible. The only exception was the breakfast which was average, nothing special but not bad either. Lunches and dinners were very bland and tasteless. Also, I do like to eat high protein food and there were not many meats served at all. The top floor restaurant "L'Oriental" does serve grilled meats but it is only all-inclusive the first evening of the stay after which it is charged additionally. If I compare the food with another all-inclusive in Sharks Bay (big chain) which was cheaper at the time of booking... it is out-classed. We did thankfully only stay for two

--- The "beach" and pools ---
The biggest disappointment has to be the "beach". It is a man made carved opening into the sea. This is in itself not a problem. The problem is that there are stairs onto the reef or rocks or whatever that is. But, it is completely DEAD with people walking all over it. We were looking forward to doing some snorkelling but there is absolutely nothing to see. I have stayed at four other hotels with either beaches or jettys in the area so I know how beautiful it can be. So, if you like snorkelling... STAY AWAY!
The pools were O.K., but the Jacuzzis barely had bubbles so it was hard to tell whether they actually were Jacuzzis.

Also worth mentioning:
* The gym is tiny, but it is cool and clean. It has one elliptical and one treadmill
* Location is not great since it is neither in Sharks bay nor Naama bay, which means the only way of moving around is Taxi.
* By the main building music is played incredibly loud in the evenings and we couldn't help but feeling bad for the guests who had their rooms adjacent to it.

The best part of this stay was that it was only for two days... I can't imagine the disappointment if this was a longer stay!

Room Tip: Far from the main building... or ideally elsewhere!
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank avazig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany T, General Manager at Xperience Sea Breeze Resort, responded to this reviewResponded May 13, 2013

We would like to thank you for your feedback regarding our offered services and hotel facilities, but we feel really sorry, that our hotel regrettably did not live up to your expectation and we do apologize for any inconvenience during your stay.
Your willingness to share your thoughts with us is genuinely appreciated but we are really disappointed this why all your comments have been reviewed by the hotel’s management.
Once again, we would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again.

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Reviewed May 11, 2013

I stayed for a week at the beginning of this month with a friend, both travelling from England. My friend planned to relax for the week by the pool and I had made plans to go diving for the majority of the week.

On arriving the layout was very different to how I imagined. The reception is large with lots of seating and adjoining bar and shopping area. The reception staff were very polite and efficient and we were taken direct to our room on a mini bus. The layout of the hotel is long and narrow, with a number of blocks leading down to the main pool and sea. There are small garden areas and small pools between the blocks.

The rooms are big and the bed was comfortable with working, quite air conditioning. The TV was very big but only a couple of English speaking channels. The towel artwork left in your room is amazing, look out for the monkey!

There is no beach at the hotel, but they do provide a shuttle bus to a beach nearby, but you have to order a packed lunch to take with you as you are unable to get food down there.

There is a no reserving sun bed policy at the hotel, which everyone ignores by the way, which I found very frustrating.

When relaxing around the pool you will get approached by staff trying to sell watersports, diving and beauty treatments .... They are generally polite but something to be aware of.

As you walk down the slope towards the rear of the hotel the sea end, there are a number of drain covers which are loose and dangerous and I tripped up one on way to dinner one evening.

The main restaurant at this hotel s buffet style with a different theme every night. I have to say the food was amazing, the selection was vast, very fresh and very tasty .... The deserts were amazing ...... The restaurant staff were extremely helpful and kept the drinks flowing throughout all meals.

No illnesses throughout my stay which was the main thing I was worried bout.

Overall great holiday.

Room Tip: Ask for a high room in between the two main restaurant blocks, I stayed in block 14 where the spa w...
  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Laurie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany T, General Manager at Xperience Sea Breeze Resort, responded to this reviewResponded May 13, 2013

We would like to send you our sincere appreciation for your feedback upon your recent visit at Xperience Sea Breeze Resort and for your kind support.
Thank you for your positive and negative comments and please note that we will do our best to avoid any negative comments as our guests' satisfaction is our main goal.
It will be our great pleasure to host you soon again for another fantastic time at our resort and all our team is looking forward to welcoming you back.

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Reviewed May 10, 2013

We have recently returned from a week long stay at Kirosiez Seabreeze Experience and would wholly recommend booking this hotel. We went for an all inclusive full board package, Id reccomend this the breakfast is great although we often missed lunch poolside snack were good and dinner which is served until 10:30 was always fresh and varied.

We were in room 1056 which is in the first building after the lobby/reception facing the first big pool. All staff were great but hats off to the pool staff especially working non-stop in the heat all day long providing drinks/ice cream/cold towels throughout. The hotel gradually goes downhill towards the coast i enjoyed walking up and down but for people who may have difficulties there is a regular minibus running back and forth. The hotel also provides a free shuttle to naama bay at around 6 & 8 in the evening with pick up a few hours later. Soho Square is even closer and is a lovely hotspot for restaurants/live entertainment/shopping, expensive but not trashy like naama bay. A hotel taxi to soho sq was around £5-6 roughly the same to go to old market. Some people have complained about the sales people (watersports/spa/eccursions etc) but i quite like the info to come to me while i sunbathe than shop around the hotel, they are not pushy either so if your not interested they wont hassle, if you are still concerned you can always take a 'do not disturb' sign when picking up a beach towel.

Spa treatments were fantastic and great value, All 3 of us went for a Cleopatra package 2 hrs of scrubbing steaming massage and facial for £60.

The rooms are pretty standard and could probably do with a little cosmetic work in the bathroom if id have to niggle. Also didnt really feel a need to upgrade to seaview, being on the second floor we had a nice view of the sea either side of the building opposite as well as being really close to the facilities.

Housekeeping were wonderful with cute towel animals or flowers left on the bed. They will come back at a convenient time if it doesnt suit you. We really miss the hotel and staff and would definately book again.
Thank yoo all and especially to:
Malak/reception, Mohamad and all waiting staff in the restautant. Amira,Alaa,Yasmin,Wafa/Spa Yassin,Alfa,Craig David lol and Heba/Sales. Shaban our Housekeeper always
had a smile on his face lovely guy!

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Summaya1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany T, General Manager at Xperience Sea Breeze Resort, responded to this reviewResponded May 13, 2013

Thank you for great comments and for choosing Xperience Sea Breeze Resort, we will be delighted to accommodate you all over again.
Your praising to the staff you mentioned is very much appreciated and will be passed into them as I am sure they will appreciated in return , and glad that you enjoyed our food served and it has gained your satisfaction.
Looking forward to welcoming you again soon in our resort.

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Reviewed May 10, 2013

I travelled as a solo single female for 9 nights at sea breeze. The first week of my stay was very good, i emailed the hotel and asked for a high floor sunny quiet room, which is what i got, and it was lovely, clean, and i had a very good housekeeper Mr Boles, who was very polite and kept my room nice! Pool boy Samwil was excellent, and very cheerful, looked after me well,( Congratulations on your wedding) Food was good, and waiting staff were excellent, especially Mahmoud,Alaa, Mohamed. Restaurant manager Mohamed also thankyou for looking after me.
All was good, until i invited a long term egyptian friend to visit me in the hotel for a couple of days at the end of my holiday. When i enquired at the reception if it was possible for my guest to stay for the day all inclusive, (meaning sitting at he pool and having meals with me) it was agreed and the price was £55 for the day! But when i told them that my guest was egyptian, there seem to be a awkward silence, and some disapproving facial expressions?? From that moment on, i was treated differently, and found it very hard to approach the front reception desk, without feeling uncomfortable. One particular member of reception called Malak, really offended both me and my egyptian friend by taking him to one side and telling him not to enter my room, and not to tell me?? I felt that both i and my friend were very discreet, and did not cause troubles or offend anyone, in fact we met many friends round the pool, many who did not understand the petty nonsence and constant reminders about not entering my room, every time we passed reception? I told Michelle guest relations about my unhappy situation and she arranged a chat with the front office manager, who i felt patronised me and read the policy and regulations act to me? Later that day when checking out, we got some attitude from another member of reception, who told my friend when he went to pay my late checkout, that i was the guest not him? So i left the hotel wishing that i had not invited my friend, as i was humiliated and felt very embarrased. The last 2 days were like living in the big brother house, and i felt we were being watched, i am sure that had my friend been non egyptian, things would have been ok? Yes we accept the laws on unmarried couples, but we really did no harm. Thankyou to Michelle for listening, apart from this, the hotel itself was lovely, but i wont be returning!

Room Tip: Middle of the hotel, block 14
  • Stayed: April 2013, traveled solo
    • Value
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4  Thank Fairyface45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hany T, General Manager at Xperience Sea Breeze Resort, responded to this reviewResponded May 11, 2013

We would like to thank you very much for the time you spend to write your valuable comments regarding your recent stay Xperience Sea Breeze Resort and the efforts you took to share your views with us.
For your kind information, your comments are of a great importance to us but please accept our sincere apologies as we can’t meet all your expectations as we have a policy and regulations in the hotel for the mentioned situation for our guests safety as explained to you by our F.O. manager.
Once again, I would like to thank you for your time and we really are looking forward to seeing and welcoming you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Xperience Sea Breeze Resort

Address: Sharks Bay, Sharm El Sheikh 4, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#8 Family Hotel in Sharm El Sheikh
#8 Romantic Hotel in Sharm El Sheikh
#9 Top resorts Hotel in Sharm El Sheikh
#10 On the Beach Hotel in Sharm El Sheikh
#11 Luxury Hotel in Sharm El Sheikh
Price Range: $35 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Xperience Sea Breeze Resort 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
Xperience Sea Breeze Resort is situated on Shark’s Bay, a prime spot in Sharm El Sheikh. This spectacular beach front resort uniquely boasts its own private marina & offers magnificent sea views with a variety of aqua sports, scuba diving & snorkeling. The 304 luxurious guest rooms & suites are elegantly furnished to provide every facility to indulge the discerning traveler. ... more   less 
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Also Known As:
Xperience Sea Breeze Hotel Sharm El Sheikh

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