I have to say after reading some of the reviews on here that I wonder if some people are reviewing the same hotel! I stayed at the Melia Sharm for 2 weeks from 15 - 29 July with my daughter and my husband and we had a truly relaxing and enjoyable stay.
As soon as we arrived at around 10 in the evening instead of the expected 8 o'clock after our plane was delayed, the reception staff were very pleasant and helpful and check in literally took a couple of minutes in which they also informed us that as the restaurant was now closed the hotel had arranged for refreshments to be sent to our room. We had literally just got in the door when the food arrived! A lovely touch and much appreciated after our flight.
The room was perfectly acceptable but we did upgrade to a suite the following day as a personal preference for more space nothing more. We were not disappointed in Room 5123 as it had loads of room and a beautiful view of the sea and Tiran Island (3 balconies no less!) If you can afford it definately upgrade as it made our stay even more enjoyable.
Housekeeping do a great job and any requests (extra pillows etc.) were dealt with straightaway. These guys have one of the less glamourous roles in the hotel but no less important. They always acknowledge you and have a ready smile - my thanks to them.
The hotel grounds are stunning and very well kept and the pool area was lovely. Some sunbeds and parasols could do with replacing as this does seem to get a negative reaction judging by some reviews on here. Perhaps the management are looking into this as it seems a fairly simple thing to do to make a great improvement on peoples perceptions of the hotel rating.
The food was great and there was always something to choose and it was always tasty and well presented. My special thanks go to Hakim in the Spices restaurant. This man is a true gentleman and it was a pleasure to have met him. Always ensuring you had a suitable table and drinks served quickly (sometimes without asking - he was that good!) Very professional!
I would also like to mention Mimo (massage area) and Hassan (Spa) as these two individuals were very entertaining and pleasure to see every day. Always smiling and friendly. Yes they do ask you if you want treatments etc but they have to make a living! Just be firm but nice and say no and you will still make a couple of friends.
The pool staff I have to agree were the only complaint I have as the few times we used it we were seen but ignored for about 5 minutes before being served even though we smiled at them and waited patiently. Ramadan was the worst. Have no idea why he should be like that.
The complete opposite were the guys in the lobby bar with Emad being my favourite to single out. He was truly lovely. Polite and very professional, we never had to wait for drinks as he would see us approaching and tell us to go and sit down while he brought our drinks to us. If you put your glass down empty it was refilled within a couple of minutes without even asking?
In summary this was a great holiday enjoyed by all 3 of us and although it was nice to go home at the end of it I am already missing the staff, atmosphere and the stunning views and would definately 100% go back.
I found Ekaterina, the guest experience manager to be very approachable, friendly and helpful and my special thanks go to her for the wonderful anniversary surprise cake delivered to our room! Such a nice touch!
Final advice - do tip when you are happy with the service - it costs you little but most of the staff really do deserve it!
- Official Description (provided by the hotel):
- Located in the Sinai Peninsula in the "Montazah Ras Nasrany Bay" area along the Red Sea shore, just 7 km away from Sharm El Sheikh International Airport and from popular Na'ama Bay with its wide range of shops and bazaars. ... more less
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- Also Known As:
- Melia Sharm Resort And Spa
- Melia Sharm Hotel Sharm El Sheikh