Just returned from a 10 night stay at Melia Sharm and if I'm honest I don't know how to put our experience into words. Everything other than the weather seemed hit and miss, the food, the alcohol and sometimes even the staff. I'm certainly not a snob but I would like to point out that this hotel wasn't what I expected for a 5*- I personally think this is the fault of Thomas Cook and not necessarily the hotel or it's management.
Upon check-in we were greeted with a welcome drink and were checked in very quickly- however when we were asked if we wished to upgrade to 'The Level' and declined the mood of the receptionist soon changed.
Our room was 2111 and our view was beautiful looking over Tiran island, the room itself could do with a little bit of a re-vamp. Our bath was stained and the grout was either non-existent or extremely mouldy. Our shower head needed a bit of a clean too as water didn't come through most of the holes. We also had a bit of an issue with the ants (on the 2nd floor) we should have rung reception but dealt with the issue with the ever handy flip-flop.
We also had an issue with the double bed booking, again we didn't ring reception and just pushed the twin beds together- the following day we found that the cleaner had rotated the mattresses to prevent the beds coming apart- we were very grateful!
Our overall experience with the pool area was positive- apart from a few Russians who seemed to believe that they were owed the world. The towel guy (sorry forgot his name!) took us to some sun beds next to a Russian family, when the man left the family swiftly told us with the swish of their hands that we were too close, so I moved my bed closer. I found that the firmer you were they soon learnt not to push in front of me in a queue or butt in when I was ordering drinks at the bars. Hamada and the other gents on the pool bars were truly fantastic and you were never left waiting without a drink if they could help it.
We made friends with some other couples who spent most days on the beach, they advised us that there was a better chance of getting both a sun bed and a parasol (there's also a good breeze which makes sunbathing/activities a lot easier!) I would recommend at least taking a walk down the jetty- I'm terrified of the sea but it was completely worth the racing pulse and shaking legs. I just stuck my face into the water and the sea life was indescribable.
The towel guy on the beach was brilliant and would ensure that all of our towels were on our sunbeds for us every day, even without a tip he would simply say 'it's my job' and always came to say hello. The guys on the beach bar originally appeared amazing however due to us having a little knowledge of Arabic we caught one out swearing at us when we asked for some drinks. When I confronted this member of staff about what he just said he was very ignorant and this attitude continued for the remainder of our holiday. He even blatantly ignored us when stood at the bar and asking for drinks (we were the only ones stood there).
Another issue we had was the constant harassment by people selling excursions, other guests kept saying 'when you get a bit of colour they'll leave you alone'- that was no good for me as a redhead whose skin practically reflects the sun!
we did book an sunrise buggy excursion through Fox Safari- I would not recommend it as it was an absolute rip off- it was £8 less than the Thomas Cook one and we were only on the buggies for an hour and a half compared to the 3/4 hour trips you can book through other companies.
My final complaint would be about the food. It was very hit and miss in Spices, it felt like I was living off carbohydrates, bread, rice and chips. The pizza was good and so was the roast lamb and chicken. We ended up eating at the O Grille every lunchtime, yeah it was repetitive but the staff were amazing and were very friendly. We also ate there one evening and the menu was fantastic, you had to pay but it was definitely worth the money, a 2 course meal for two cost us £23. Our meal at the Italian was also very good and we ate there twice (1 time free with TC).
Finally, a huge shout out to the animation team, despite having to face some rather rude guests they just kept smiling and really added to the experience. The yoga, water aerobics and French bowls were particularly entertaining!
People have to remember that it's their job to be OTT and try to get people involved. Yes £11 seems a lot to pay for the party when you're all inclusive but it's an amazing night, especially when the hotel is so isolated from any serious nightlife. Our group mainly interacted with Stewart, Danny and Saffron.
Over all our experience was OK, the hotel just needs a little 'touch-up'- however if my boyfriend and I were to return to Sharm we'd possibly stay nearer Naama Bay as it seemed to cater more for what we were looking for. (we're 19 and 22)
- Official Description (provided by the hotel):
- Located in the Sinai Peninsula in the "Montazah Ras Nasrany Bay" area along the Red Sea shore, just 7 km away from Sharm El Sheikh International Airport and from popular Na'ama Bay with its wide range of shops and bazaars. ... more less
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- Also Known As:
- Melia Sharm Resort And Spa
- Melia Sharm Hotel Sharm El Sheikh