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“Disappointing hotel : WARNING it is not a 5* hotel even for foreign standards”
Review of Riva Mar

Riva Mar
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Riva Mar
Ranked #210 of 233 Hotels in Sharm El Sheikh
Reviewed July 31, 2012

The hotel looks good in the pictures and on paper, but don't be fooled. We initially booked with the sister hotel, Sol Y Mar Riva Club but a week before departure it got closed down, not surprised if the Sol Y Mar Riva Beach goes by anything. We then had no choice and got moved to Sol Y Mar Riva Beach, it started of fine pleasant welcomes, with one or two friendly staff, some were just miserable and made the place feel depressing. We booked for a double bed with a sea view, but instead we got two singles and a view overlooking a another hotel. When we compliant at reception they said we don't have no double beds in the hotel and the room we got was a sea view and with a bit more persistence a member of staff came to the room and said he will join the single bed to make a double and if you stick your head out the window you will see the sea. We booked all inclusive, I understand we were in Egypt and open to try different foods, but the restaurant was taking it too far, with the chicken either being too dry or uncooked, the fish literally crumbling away and even when we were the first ones there the food was cold. When we wanted to order room service the telephone wasn't working, went to the reception and a guy came to fix it, then when we tried it again it still wasn't working I went down again and the receptionist said that it was fixed and the guy was not going to come again, so I gave up on that idea. Back to ordering room service, which was advertised as being 24hours, I went to the reception to order it and the guy goes they don't do room service and this point I gave up. The only decent place to get food was the beach bar which served pizza and chips. Near the end of our stay the water feature which goes through the hotel was still water and started to smell and looked liked it never had been cleaned, on the last two days it was drained and the ruminants stayed at the bottom. It was a battle to get toilet paper and fresh towels from the cleaners, who were always after a tip. Always lock your personal belongings in your suit cases with padlocks, don't use the safe either that are provided as the cleaners regularly tried to sift through our room probably looking for money. Don't let my review put you off Egypt it is an amazing place with friendly people, but the truth needs to be told about this hotel.

Room Tip: Don't use this Hotel
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  • Stayed: July 2012, traveled as a couple
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5  Thank Ifzal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded November 18, 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3 - 9 of 41 reviews

Reviewed July 20, 2012

This hotel is not a part of sol y mar group it was built under the name of Raoof and it was bankrupt and sol y mar group bought it , now it's understaffed , rooms is dirty,blood on the blankets, very bad food

Stayed: July 2012, traveled with family
8  Thank Sheref A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded November 18, 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

Disappointing isn't the word, the pics looked great, the reality was something else altogether!
reception was shabby with a derelict 'river' running through it, a la carte restaurants and most bars were closed. I'm not big on entertainment at resorts, but they didn't even have the bar open in the area????
Public area toilets were on a scale with the trainspotting toilet scene.
Sister hotels were shut down.
Food was bland and virtually the same each day. I like experiencing other cultures but even the Egyptian guests were complaining about the hotel.
After a free late check out I was asked by the reception to write down our problems on a blank piece of paper and also the fact of the free check out - no way, so here I am warning others! Don't go unless you're expecting/paying 2 star rates.
It's only redeeming feature is the beach and some of the staff, though even some of those had an odd customer service attitude to Western Europeans. Don't be conned into getting a taxi or as they call it a limousine either - it's the bell boy's own scam to get sterling/dollars at inflated prices. Walk to the end of the drive and hail one to make your escape.
Most the Brits we talked to hated it and many were paying an extra 300-400 pounds to move to a different hotel.
Thank goodness for the sun and beach!

Room Tip: Go somewhere else and don't waste your breath talking to the manager who is happy to have his cr...
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  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank stonesg1uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded November 18, 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

We had ten days at this wonderful- mis-advertised, mis-sold Hotel.

The Good points: Weather 40 plus every day.
Junior Staff mostly friendly and welcoming.
The pool area and view over the sea.
The good company we met and my wonderful wife.
The Bad points: This is an abbreviated list: The Hotel advertises several restaurants, however only the main buffet is open which provides you with, rice, potatoes, beef, vegetables, (chicken or fish) alternate days. Three times a day every day. Note the A La Carte, Fish Restaurant, American dinner, champagne bar are all closed!!!!
The Hygiene is appalling especially in the restaurant and toilets.
The casino is closed the lazy river has been shut for two years, and is just stagnant still water, a breeding ground for the local mosquitos.
ALL the alcohol is watered down...
We had no hot water for three days and then when we did it was a nice shade of brown.
Our room was not cleaned for five days, and the bed bugs (plenty)
There are lots of other things, but I wont go on, hopefully you will avoid this hotel, if you have booked try to change it now or upon arrival.
Adrian & Karen

Room Tip: All rooms same no balcony
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  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Adrian-Karen28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded November 18, 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2012

Just returned from 1 week at this awful hotel. Food poor drink also poor (not sure if there was any alchole in any of the spirits, wine was watered down. This hotel is more 2 star than 5. Cocktail bar not open, 50's diner not open and the lazy river is just dirty water. No bottled water on arrival, no hot water for 3 days. no toilet rolls, hand towels in room until the we complained to the manager. Also booked a pool view and ended up on the 2nd floor, with promises of being moved. Pool area nice and beach nice although it was 5 euros to walk on pier.

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank june l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded November 18, 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2012

This hotel was advertised as 5 star and was more like a 2 star. It was advertised as having a lazy river, champaign bar, American diner and a seafood resturant as part of the all inclusive but they were never open. This left the food chioce as the bufet resturant which offered a limited choice and was very very very repetitive. Drinks were seved in small plastic cups the size you would use for mouth wash (which would take 4 to make half a pint). However, you could drink as much achole as you liked but no one ever got tispy strangly enough.The room was basic and most days they never left towels or loo role and for the first 3 days of our stay we never had any hot water. We have been to Eygpt 13 times now on holiday and have enjoyed lovely hotels this is the first time we have ever had to complain to the management and our holiday rep.

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded November 18, 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2012

We went there,it was nice and sweet.On a Friday it was egyption day and there were lots of egyption food .I really loved it .there was an amazing show.the breakfast wasn't good every day .the house keeping would do shapes with the towels but the same every day .people would say"there are no balconies" well there are only 2 and we were lucky to take 1 this is my first time and I loved it.the shops were not much and it never opened .the man made stream had no water .well the table tennis was nice but people would break the rackets ,it's not the hotels fault.

There is a super Market and a tennis court and also beach buggies but the tennis court and the super Market are in the end of the hotel so it's hard to spot.the beach bar and the pool bar was amazing .the juice is not fresh because it's expensive.so it's just nice not fantastic but very good

Stayed: July 2012, traveled with family
Thank Nada A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded November 18, 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riva Mar

Address: Al Salam Road | Nabq Bay, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
#142 Luxury Hotel in Sharm El Sheikh
Hotel Class:5 star — Riva Mar 5*
Number of rooms: 6
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Also Known As:
Sol y Mar Riva Mar Hotel Sharm El Sheikh

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