The hotel looks good in the pictures and on paper, but don't be fooled. We initially booked with the sister hotel, Sol Y Mar Riva Club but a week before departure it got closed down, not surprised if the Sol Y Mar Riva Beach goes by anything. We then had no choice and got moved to Sol Y Mar Riva Beach, it started of fine pleasant welcomes, with one or two friendly staff, some were just miserable and made the place feel depressing. We booked for a double bed with a sea view, but instead we got two singles and a view overlooking a another hotel. When we compliant at reception they said we don't have no double beds in the hotel and the room we got was a sea view and with a bit more persistence a member of staff came to the room and said he will join the single bed to make a double and if you stick your head out the window you will see the sea. We booked all inclusive, I understand we were in Egypt and open to try different foods, but the restaurant was taking it too far, with the chicken either being too dry or uncooked, the fish literally crumbling away and even when we were the first ones there the food was cold. When we wanted to order room service the telephone wasn't working, went to the reception and a guy came to fix it, then when we tried it again it still wasn't working I went down again and the receptionist said that it was fixed and the guy was not going to come again, so I gave up on that idea. Back to ordering room service, which was advertised as being 24hours, I went to the reception to order it and the guy goes they don't do room service and this point I gave up. The only decent place to get food was the beach bar which served pizza and chips. Near the end of our stay the water feature which goes through the hotel was still water and started to smell and looked liked it never had been cleaned, on the last two days it was drained and the ruminants stayed at the bottom. It was a battle to get toilet paper and fresh towels from the cleaners, who were always after a tip. Always lock your personal belongings in your suit cases with padlocks, don't use the safe either that are provided as the cleaners regularly tried to sift through our room probably looking for money. Don't let my review put you off Egypt it is an amazing place with friendly people, but the truth needs to be told about this hotel.
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- Also Known As:
- Sol y Mar Riva Mar Hotel Sharm El Sheikh