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“Don't go there!!!”
Review of Riva Mar

Riva Mar
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Riva Mar
Ranked #213 of 232 Hotels in Sharm El Sheikh
Bedford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Don't go there!!!”
Reviewed March 28, 2012

Boooked and paid for 5 star but we would rate it only as 3 star. First impressions in foyer are good then I'm afraid its downhill all the way. Shabby furnishings need replacing, never had a hot meal all week, continuously running out of wine which wasn't available at pool or beach bar, but spirits were, wheres the logic?. Also a glass meant about 2 mouthfulls and if you asked for more you got about a teaspoon added. Broken furniture at beach bar, chips on floor for 2 days, ice cream only available between 3 - 4p.m. and not served at meals. Bathroom had rusty shower tray, bath screen grotty, mould in corners of wardrobe, no toilet brush anywhere. Only good thing to report were the staff. We will definately not be returning and this was out third visit to Sharm so we could measure it against other excellent 4 star hotels. No balconies, no shuttlebus, no hand cleanser before entering dining room, no entertainment only if you provided it.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sheila E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, November 18, 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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41 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Arabic first
  • English first
  • Italian first
  • Russian first
  • Any
English first
London, United Kingdom
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 28, 2012

I’m normally quite sceptical of some reviews on here but in the case of Sol Y Mar they turned out to be true. I spent a week here at the end of February and wasn’t expecting too much in the way of luxury as it obviously isn’t the most expensive hotel in the area but the building itself was fine. It’s a bit tired and in need of some TLC but the rooms are a good size, generally clean and for the price one can’t really complain.

The staff, service, atmosphere, food, entertainment and overall experience however, are terrible! The main bar and the only all inclusive restaurant are in the main atrium and as there was no background music and the hotel was quite quiet it felt like we were eating in reception. The drinks available the bars were very basic and the bar staff seemed either inexperienced or incredibly unhelpful. Other than beer, and the most vile wine/vinegar I have ever tasted, they were only able to make two generic “cocktails” which were rather unpleasant. We gave up asking for any variations in the end as it seemed to throw them into a panic and should you want to take a drink away from the bar area it has to be in a small plastic cup which I thought was a bit over the top. There was only one restaurant included as part of the all inclusive package which was a very basic buffet with limited choice and anything leftover from dinner was recycled for breakfast and lunch. It was also very difficult to identify what each dish was. The one redeeming feature of the restaurant though was our waiter who was the only professional member of staff we came across during our stay and he would do anything he could to help; the rest of the staff were very unprofessional.

The entertainment, which was definitely geared towards the large number of Russians, was very poor and consisted of darts and a few dancing lessons round the pool. For me, this wouldn’t be bad on its own but the staff were incredibly pushy and turned down right rude when we said we didn’t want to take part in the activities and remained so all week. The staff selling excursions were also pushy and insulting when they didn’t make a sale. (I would recommend Sharm Club for any trips. We used them for a two day trip to Luxor and Cairo as well as a glass bottom boat trip and they were fantastic). The member of staff who disappointed me most though was our cleaner. He did a very basic job and didn’t make any effort with towel creations (simple things but I was really disappointed we didn’t get any!) yet he was very aggressive over being tipped and on the last day even accosted us in the corridor demanding to know when we were leaving so that he didn’t miss his tip. On top of all this we had several items go missing from the room. A safe is provided but we didn’t think it would be necessary to put makeup in there yet we later realised three pieces had gone missing between arriving and leaving! As the makeup bag didn’t leave the room and we searched the room thoroughly we can only assume they were taken. A very odd thing to take but still incredibly annoying.

Overall I would avoid this hotel, there are plenty more to choose from. I will certainly never be returning to Sol Y Mar.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank po1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, November 18, 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sharm El Sheikh hotels

Brighton and Hove, United Kingdom
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 25, 2012

Rooms tired.Limited food selection.Lovely swimming pool but freezing (sea warmer).Entertainment like Butlins.Other 2 hotels on site closed.Casino closed.Champagne bar closed.American diner closed.Food average.No tonic water in bar for whole week.More of 2/3 star.Only real plus were the staff whom were fantastic.

Room Tip: Stay in another hotel!
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hclose999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, November 18, 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 8, 2012

myself & my family have just arrived home from staying here, was worried about staying at this hotel after reading a number of bad reveiws put me off going there. I was supprised at how lovely & helpful all the staff were here they couldnt do enough for you. The food was fantastic & had plenty to choose from, The room was nice an clean an was very happy with it i found no bad points at all with this hotel & look forward to returning here in the near future.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maria w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, November 18, 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 3, 2012

hotel 5 stars advertised wasnt at maximum 2.5 stars, very horrible service food specially,no inernet access they said there was into the hotel 6 bars 6 restaurant swimming pool , nothing of those one bar one restaurant and on swimming pool very baddd and veryy sad .and the most horrible things it was it the :the morning before to leave someone stole in my lagguage a watch and a ring very shame . you do not never go there thrust me.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jaz Hotels and Resorts

Helpful?
1 Thank AndreaLio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, November 18, 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 12, 2012

first time in egypt, the hotel was advertised 5* which by egyption standards is. The staff are friendly, obliging and very hard working and whatever they can do for you they will. The food was in abundance, you will never starve if you go there, but some of the tourists thought that every meal may be their last so it was quite sicken to watch how much certain people ate. The rooms are very good and quite clean, and the heated swimming pool a bonus. The hotel is very popular with russians. Evening entertainment could have been a lot better, and as the weather was pretty grotty a couple of days it was very boring just watching tv, although plenty of english speaking channels.Also not really good for children unless they are prepared to swim all day, as far as i saw there was no entertainment for children Not worth going shopping unless you are brave, the shop owners will drive you mad, but soho centre is ok not allowed to harass you, but be warned it does not open until about 4ish.

Room Tip: you want ground floor overlooking swimming pool
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank essexlil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, November 18, 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Croydon, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 10, 2011

it was advertised as 5 stars maybe 2.5 stars it also said there was 6 bars and 6 restaurants only 1 bar and 1 very bad self service buffet the food was cold all the time we and others told the staff they did nothing about it room were basic no entertainment take my advise look else were

Room Tip: dont go look for another hotel have been to sharm 7 times this was our worst stay in 7years
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank william w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, November 18, 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riva Mar

Property: Riva Mar
Address: Al Salam Road | Nabq Bay, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
#142 Luxury Hotel in Sharm El Sheikh
Hotel Class:5 star — Riva Mar 5*
Number of rooms: 6
Reservation Options:
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Also Known As:
Sol y Mar Riva Mar Hotel Sharm El Sheikh

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