I have had a mixed feelings before going to Panorama due to reviews here that were so extreme from horrible to fantastic! Here is my review:
I have stayed at Panorama over New Years Eve with my 2 children. After initial problem - cancellation of my booking which I blame lowcostholidays for, not the hotel, the lowcost rep we all met at the arrival and hotels manager were great in sorting it all out for us and we managed to be where I booked. Staying calm and not getting angry is the best way as everyone is so friendly and all they want to do is help and make you fell welcome. Lots of people write in their reviews that it is a dirty hotel. From what I saw last week, this is not truth. The cleaners were busy all day long, even during the night! The communal areas were spotless, the doors, windows, floors, pool cleaned every day (and night) . The hotel could do with some air-freshener in the reception area as this is smoking area and especially UK travellers are probably not expecting this. As to the room cleaning....you read it many times here...tip a little and it does wonders. I can't complain a bit about the standard. It was always high. As to the food - we didnt starve! The food varied daily, it wasn't the same every day or prison leftovers as some write. I travel a lot around Europe and I could compare the quality of food to any 3* European standard hotels. Location - didnt see a problem, the hotel's free shuttle bus was always on time when we used it, takes you to the beach, naama bay, old market....no problem in getting around. There was always someone at the reception taking bookings for the bus or organizing taxis if needed. The hotel's beach is fantastic! Water aerobic, yoga, beach disco each time we went, lots of trips can be booked from there....
Aquapark at the hotel is also very good for both children and adults, although it is not open all day long. The pool wasn't used much as the water was very cold but children didnt mind that at all.
Other facilities we used - table tennis, pool tables, darts, air slammers...The condition of some is not excellent but seeing how some people were treating the equipment, I'm no longer surprised of its condition.
Being in Egypt first time, we didnt stay all the time at the resort, we went on few very good trips (jeep safari, cammel rides, beduine experience, submarine, local huge aquapark, snorkeling, ...) The hotel provides good standard breakfast box if you go on a early morning trip.
The guests at the hotel were from either Russia or UK and lets be fair no one can blame hotel for the behaviour of the guests (have to mention this as I read it here before), its hard to expect of the hotel to teach people the manners!
However, the staff at the hotel was really friendly, they all work really hard and very long hours to make your stay enjoyable.
To be friendly back, smile and talk to the staff makes a huge difference to them.
My advice is if you are not happy with something, just ask....don't scream and shout as this is not the ideal way to communicate anyway... They all will do their best!
I also have to mention it is worth every penny to have a pool view room, as it is awesome at night!
Remember it does not cost arm and the leg to stay at Panorama and so should be your expectations, also the star rating is different to Europe so check first to avoid any dissapointment.
Overall my kids loved it and if they are happy, Im happy too!
- Official Description (provided by the hotel):
- Amazing unique location of the breathtaking fascinating view of Naama Bay and South Sinai Mountains, the Panorama Naama Heights Resort Sharm El Sheikh surrounded with pristine picturesque landscape, the ideal place for families, very romantic gateway for couples and being the home of Space Club it’s the best place for Clubs and Disco fans.20 Minutes walking distance to Naama Bay Beach , shopping area, Restaurants and the exotic places of Sharm El Sheikh, scheduled free shuttle buses to Naama.Entertaining Aqua park with 20 meters high adults slides in addition to the children slides.The Panorama Naama Heights Resort Sharm El Sheikh features 241 spacious rooms, Family rooms and Suites with fabulous view overlooking the Swimming pools and beautiful gardens, comfortable modern rooms with modern conveniences. All of our stylish rooms feature balcony or terrace, individually controlled air condition unit, hair dryer, mini bar, Tea & Coffee Facilities, Satellite TV or LCD, electronic Safe box, Telephone, Bathroom with bath tub or shower ... more less
- Reservation Options:
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- Also Known As:
- Panorama Naama Heights Hotel Sharm El Sheikh