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“STOP MOANING ABOUT THIS HOTEL 18/1/13”

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Panorama Naama Heights
Ranked #123 of 231 Hotels in Sharm El Sheikh
Reviewed January 26, 2013

arrived 8.30pm & greeted by andrew at desk great english so helpfull,immediatly upgraded us & porter arrived,took us to room absolutly immaculate,had dinner (all very edible) staff so polite,back to room for a sleep,in morning went for b/fast again good,had fried eggs on toast waiters great friendly bunch SO polite,went down to pool oh my god,thats when we met young ahmed towel attendent, from start to finish he & older ahmed (chops) made our holiday the best EVER, they should be animation team as so funny,helpfull & polite started to get to know rest of staff here again best ever guys,every day a new towel decoration on bed,room spotless,ashraf did us proud.the head chef & sou chef did us spicey dishes as previous brits moand about spicey food ?? every need catered for, fantastic, going back & back again mr amri manager great helpfull in every respect,just cant praise this hotel enough like a second home & family,even rep nash best rep ever, always there,only small moan was space nite club a bit noisey (no roof) at early hours (bass) cant wait to return here & now see our "second family" thank you all . michelle & adrian collins xxx

  • Stayed: January 2013, traveled as a couple
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5  Thank whippet164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amr F, General Manager at Panorama Naama Heights, responded to this reviewResponded February 6, 2013

We really want to thank the guests for taking the time to share their experience and feedback, we are so glad to know that they had such a wonderful experience at our hotel. It was a great pleasure to meet and chat with them every day, all of us miss the guest present with his lovely wife around our hotel.

We will be waiting anxiously for the guests next visit as promised and till then we wish them all the best from Sharm El Sheikh.

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827 - 833 of 1,496 reviews

Reviewed January 23, 2013

Arrived on Christmas Eve. To a gala dinner great food and entertainment staff at the hotel were amazing and nothing was to much trouble. One trip worth doing is the star gazing trip it was amazing , good private beach with shuttle service ,

  • Stayed: December 2012, traveled as a couple
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4  Thank jmedhurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amr F, General Manager at Panorama Naama Heights, responded to this reviewResponded January 25, 2013

We want to thank the guests for staying at our hotel over Christmas and New year, we really delighted that their holiday was satisfactory and we are looking forward to welcome them once again at our Resort.

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Reviewed January 20, 2013

We stayed at Naama Heights from 20/12/2012 to 27/12/2012 our stay for the week was fantastic. The hotel is in a great location & only a 10 min walk to the famous naama beach, or take the free bus ride from the hotel to there own beach area ! Highly reccomend this as the beach was very sandy & it was lovely to be able to swim in the sea at christmas time 2012.
The manager was very friendly & approachable. All the staff were amazing you couldnt really just pick one member as honestly they all really wanted you to enjoy your stay & we did just that. We dont remember all the staff names as there were many friendly faces, but a few we did were Faddy restraunt captain - smilely very friendly helpful at all times no matter what time of day, both the ahmed lads looking after the pool area such great friendly faces always happy to help.
Overall the pool area was lovely and clean, but going in for a swim was cold ! Heated pools would be an advantage. The food was buffett style with a various choice to pick. The room was very clean,the towel art work was different & a joy to see everyday. We had a room with a view looking over the pool area, beautiful view first thing in the morning.
If we were to return to Sharm El Sheikh we would be more than happy to stay at this wonderful hotel with pleasent staff, the weather was very warm around this time of year
to sum our holiday up - amazing fantastic time thank you michael & michelle

  • Stayed: December 2012, traveled as a couple
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1  Thank Michelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amr F, General Manager at Panorama Naama Heights, responded to this reviewResponded January 31, 2013

I want to thank the guests for staying at our hotel over Christmas and more for the lovely comments which we will make sure to share with our staff.

We will take the guest comments about the swimming pool water temperature in to consideration and we hope that we will be able to finalize this issue in the near future.

We are very happy that we managed to provide our guests with a satisfactory vacation in a way that they are welling to visit our hotel once again.

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Reviewed January 20, 2013

We have been to Eygpt five times now and all I can say if this hotel was our frist time to Eygpt we would never go back however we know that there are some really lovely hotels in Eygpt.
When got there our room was over looking a building site what made noice all night however we had paid for a pool view when we spoke to the manager he said "this lady is more important than you as she is here longer" which she was not. It took 4 days to be moved.
The food was TERRIBLE very basic at night the lunch food in restraunt was the better of the two. The food at the pool was very sparce. Christmas eve and new year eve gala you had to pay for which was in night club right next door.

Room Tip: Rooms on the hotel main side seem better.
  • Stayed: January 2013, traveled with friends
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Thank Natalie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amr F, General Manager at Panorama Naama Heights, responded to this reviewResponded January 31, 2013

Since it was the highest season of the year over Christmas and New Year some of our guests had the pool view rooms while the rest took the Mountain view rooms and neither the hotel nor the travel agent can guarantee a pool view room in definite in such a period as the guests mentioned!!! and with all my respect if that was true the guests will never accept to wait a minute to get their right or demand a compensation and not four days.

The guests were moved to pool view room when it was convenient to move when there was a pool view room available but they were not neglected even after four days of their stay.

We cater food for different nationalities and not only British guests but for sure the guests can find some thing to eat and the swimming pool snacks buffet is always available till 17:00 hrs in addition to lunch buffet.

Both Christmas and New Year Gala dinner were optional with extra charge because not only it was made in the famous Space Club but it was very special dinner with high price food items in addition to the special shows and I do not see any problem in that to moan about.

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Reviewed January 17, 2013

Great holiday. lovely people. Looking forward to going back in may super clean great service from management to bar staff / cleaners. My brother from another mother ( Ahmed ) made my holiday never laughed so much. thank you for great time.

  • Stayed: January 2013
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1  Thank Reedy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amr F, General Manager at Panorama Naama Heights, responded to this reviewResponded January 29, 2013

Our aim has been always to ensure an enjoyable memorable vacation to our clients and our wish is to satisfy the clients in a way that they decide to come back to our hotel and knowing that the clients will be coming back in May is really great.

It gives us a great pleasure to welcome the clients once again at our hotel.

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Reviewed January 16, 2013

Visited this hotel in early 2012 and was rather disappointed.

My only positive is
The room and hotel itself was clean and kept tidy and the staff were nice enough. The man that did the taxis into town was also great (It had seatbelts!) The cats roaming were great company and sneaking them food was a highlight in a dull hotel.

Bad points
The pool was freezing cold and you were literally unable to get in it, no matter how hot you thought you were.
The food was bland and disgusting and the same thing every day. All inclusive but had to go out of the hotel and into town to eat a decent meal. (So great if your on a diet!) The food was also all written in Russain so there was no way to determine what slosh was on your plate.
Not much going on at the hotel entertainment wise, although Ahmed from Animation tried his best with limited resources.

Wouldn't recommend this hotel at all.

  • Stayed: February 2012, traveled as a couple
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Thank ThinkCats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amr F, General Manager at Panorama Naama Heights, responded to this reviewResponded January 29, 2013

We really apologize if we could not meet the guests expectations and in the same time I wish if the guests could realize the following:-

- The swimming pool water temperature complaint is totally irrelevant because we did not advertise any where that we have a heated pool and the guests should have known that before even traveling rather than to complaint about it when they arrive.

- I can not and will not accept the word disgusting about our food because not only I eat personally among more than 250 guests from different nationalities whom feel and share different opinion about the food but also because we have a different food items,BBQ and Pasta station in addition to the Salad and Pastry section in which even the fussy eaters can always find some thing to eat.

- The buffet food tags are written in English as well as in Russian languages to be more convenience for our guests to understand the kind of food and the complaint is not valid.

Again I have to say that if any guest feel un happy about the accommodation it should be reported to the management on the spot so either we can help the guest with the complaint or assisting the guest through the travel agent to change the hotel but nothing justifies such complaints in which the guests stay the whole stay and then moan about it after departure.

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Reviewed January 13, 2013

We stayed for 2 weeks from 16th - 30th December. The hotel was fantastic, the room was spacious, clean and with good amenities, along with the rest of the hotel. It was the staff that really made our holiday so special and thoroughly enjoyable - from the friendly welcome and helpfulness of The reception staff, to the waiters in the restaurant, the chefs, bar staff, pool guys, cleaners, managers, and anyone were came into contact with. Everyone was fantastic. Special mentions to Ahmed and Ahmed, the pool guys. They had our sun loungers always ready for us with towels and pillows, and were so funny, keeping us entertained. They were absolutely great, we loved them. Faddy worked so hard in the restuarant, always having a table ready for us and our drinks served on arrival and throughout our meal, and also Hassan. All the bar staff also worked so hard and were all so friendly, especially Abdo, Abanob, Mohammed, Mohammed and Khaled. We've also got to mention Foxy, Anyia, Natalie, Leana and Adam - the animation team. They worked hard to keep us entertained, and never gave up trying to get us all up stretching every morning (with not much success I must say!!). They were fantastic. The pool area was lovely and our room was well positioned and quiet, overlooking the pool on the 2nd floor - room 2248. We found the holiday and the all inclusive deal fantastic value for money. There was always plenty of choice to eat, all freshly cooked and always lovely fresh salads As vegetarians we had no shortage of choice, and there was certainly plenty of different meat choices every day, with also a BBQ going every evening. We enjoyed the food and never felt the urge to eat out of the hotel, even though the bay was only a 15 minute stroll away with a big choice of bars and restaurants. The hotel also has free shuttle buses to Naama bay in the evening and also to the beach in the day. We would totally recommend this hotel, and the guaranteed sunshine helped make the holiday. We miss all the staff, but hope to see you all again soon - as we will diffenitley be back! Many thanks to you all.

Room Tip: Room 2248, second floor, overlooking the pool, morning sunshine to the balcony, away from the nightc...
  • Stayed: December 2012, traveled as a couple
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1  Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amr F, General Manager at Panorama Naama Heights, responded to this reviewResponded January 20, 2013

I really want to thank the guests for taking the time to write such detailed valued comments about the hotel service and staff.

The friendly service has been always our aim and its what is really matter to the guests because what is the use of spending extra money in staying in higher category luxurious hotels with out experiencing that feeling of being the guests second home away from home.


We are looking forward to welcome our guests once again at our hotel.

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Additional Information about Panorama Naama Heights

Address: Naama Bay Heights, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#18 Business Hotel in Sharm El Sheikh
#110 Luxury Hotel in Sharm El Sheikh
Price Range: $25 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Panorama Naama Heights 4*
Number of rooms: 241
Official Description (provided by the hotel):
Amazing unique location of the breathtaking fascinating view of Naama Bay and South Sinai Mountains, the Panorama Naama Heights Resort Sharm El Sheikh surrounded with pristine picturesque landscape, the ideal place for families, very romantic gateway for couples and being the home of Space Club it’s the best place for Clubs and Disco fans.20 Minutes walking distance to Naama Bay Beach , shopping area, Restaurants and the exotic places of Sharm El Sheikh, scheduled free shuttle buses to Naama.Entertaining Aqua park with 20 meters high adults slides in addition to the children slides.The Panorama Naama Heights Resort Sharm El Sheikh features 241 spacious rooms, Family rooms and Suites with fabulous view overlooking the Swimming pools and beautiful gardens, comfortable modern rooms with modern conveniences. All of our stylish rooms feature balcony or terrace, individually controlled air condition unit, hair dryer, mini bar, Tea & Coffee Facilities, Satellite TV or LCD, electronic Safe box, Telephone, Bathroom with bath tub or shower ... more   less 
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Also Known As:
Panorama Naama Heights Hotel Sharm El Sheikh

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