After reading over the last couple of months some negative reviews about the Grand Hotel we have to pinch ourselves and ask are these people staying at the same hotel as us and if so why are they not speaking to the Hotel Management who are all very visible and approachable around the hotel about their problems
We have just returned from our 4th visit to the Grand Hotel in 3 years and we are constantly amazed how we enjoy it more and more each time we go. From arrival to departure we had an absolutely faultless holiday. Mr Booker the General Manager was in the reception when we arrived and when he recognised us he came straight across and joined us for a drink and catch us up with 'news from the hotel' whilst everyone was checking in
We made our own way to our room as we knew the layout of the hotel from previous visits and where delighted to find our suitcases already waiting for us outside. The room had a wonderful sea view, a huge bathroom but most importantly was extremely clean and bright with lots of wardrobe space
All the staff remembered us and where delighted to see us. Over the first few days we joked about our AI bands having a GPS on them as staff kept appearing from everywhere to welcome us back
We had breakfast at the Reef Restaurant as it was close to our room. there was always a good choice and we never had a problem with cutlery. plates or mugs and tables where always cleared as soon as someone left them
For lunch we mainly ate at the Cliff Restaurant where the guys really looked after us with some amazing salads nothing was too much trouble for them and we always managed to spend longer over lunch than planned as the drinks just kept flowing
Our evening meals where spent either in the Mexican. Olive or the Fusion Restaurants. We where made to feel special in all 3 of these Restaurants the service and attention to detail was second to none. All 3 serve amazing food but we must say a special thank you to 'Mickey Mouse' for the most amazing seafood!!
Alaa again was a star he never stops whether he is cleaning the pool or getting you your drinks. this man has always got a smile on his face and he is the politest most sincere man you will ever meet even when guests are rude to him for no reason he remains polite and calm
Every member of staff played their part in making sure we had another fantastic holiday and it is easy to forget how hard they all work and the long days they spend in extreme heat. We have never met one single member of staff in our 4 visits to the Grand Hotel that has been rude to us everyone is friendly and always eager to help
Mr Booker keep up the good work after speaking to your staff they all have a lot of respect for you and the way you are running the hotel!!
See you again in September or October
Ian and Amanda Dixon
- Official Description (provided by the hotel):
- The Grand Hotel enjoys an unrivalled location, with its buildings nestled in stunning gardens set into the hillside, affording guests outstanding views across the Red Sea to Tiran Island. From the lobby bar with its commanding view, to the clifftop restaurant, and the beach terrace, the Grand Hotel provides a perfect location to relax and savour the atmosphere. An excellent diversity of cuisines - with many a la carte options - and several bars, ensure guests are spoilt for choice after a relaxing day soaking up the sun by any of the hotel's eight freeform pools. ... more less
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- Also Known As:
- Grand Sharm El Sheikh
- Grand Hotel Sharm El Sheikh