A great hotel for relaxing in the sun with lots of pools and lovely views, but is let down by it's food and service, which is not the fault of the waiting staff but the management not supplying the basic's for the staff to do their job. The pool bar didn't have enough glasses, if you got a glass you made sure you kept it otherwise you would have a long wait for a drink and when they did collect some they didn't clean them, just rinsed them under the tap, we reported this and told it would be sorted, but it wasn't. The food was very poor quality and made worse by being served cold or luke warm, at the grill we were given stone cold chips that were like cardboard, we told the waiter and he just told them away and didn't bring us any more, we reported this but nothing was done about it. At the Cliff restuarant we waited over an hour for some food and when we got it, it wasn't worth the wait, the chicken was just a lump of grissle. The A La Carte restuarants (need to get in qiuck to book as very limited) had a very limited choice or was not available and again the quality of food was terrible, the only one we found that was reasonable was the Tapas for dinner and panini's for lunch. We had upset tummies 3 times in 2 weeks and i was sick. The room are basic but not a problem as we only needed it to sleep in, but we did have to report our fridge not working 3 times and it took them 3 days to fix it. People that read this may think that we are just fussy and that is egypt, but we have been 7 times now to different hotels including Red Sea resorts in Hurghada (The Palace) and this hotel lets them down purely on their catering side, you can complain but nothing seems to be done about it, we can accept most things but we just had to say something.
- Official Description (provided by the hotel):
- The Grand Hotel enjoys an unrivalled location, with its buildings nestled in stunning gardens set into the hillside, affording guests outstanding views across the Red Sea to Tiran Island. From the lobby bar with its commanding view, to the clifftop restaurant, and the beach terrace, the Grand Hotel provides a perfect location to relax and savour the atmosphere. An excellent diversity of cuisines - with many a la carte options - and several bars, ensure guests are spoilt for choice after a relaxing day soaking up the sun by any of the hotel's eight freeform pools. ... more less
- Reservation Options:
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- Also Known As:
- Grand Sharm El Sheikh
- Grand Hotel Sharm El Sheikh