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The Grand Hotel Sharm El Sheikh
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Reviews (4,725)
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3,392 - 3,397 of 4,725 reviews
Reviewed September 21, 2011

I read the reviews on this hotel and I wonder if we stayed in the same hotel .Our arrival was seamless from check in to being taken to our room.The staff were friendly and we felt that nothing was to much trouble ,did see some rude people so wonder if this is why some people didnt get the service we received!
The staff in the reef bar and restaurant were friendly and always shared a joke the other restaurants (some bookable)had friendly staff Fusion had the best food (portions not large but ok for us).
Pool side staff got us drinks all day long we often never had to ask,pools were all clean and the staff cleaned everything everyday.
Our room was ok and kept clean new towels everyday when things broke ie shower it was fixed by the time we came back in the evening.
Even the staff on the main doors remembered our names and always had a smile.
Went on a bike trip in the dessert with black jack tours fantastic!!
We would come back at any time we had a fantastic holiday thanks.

Room Tip: We had a standard room in block one near the lower pools not far from Reef Restaurant good location .Beds are very hard be warned.
  • Stayed: September 2011, traveled as a couple
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Thank nikiG67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this reviewResponded October 4, 2011

Dear Guest,
Thank you for taking the time to write a review of your holiday with us on this site, and we are pleased to read that you had a ‘Nice Holiday’ taking into account our guests valuable feedback and constructive criticism, which helps us to identify areas to prioritize our focus on. We hope to host you again in the future and do not hesitate to contact us when you will return in Sharm El Sheikh it will always be a pleasure to meet you.

Thank you to have chosen Red Sea Hotels for your holidays.

We wish you all the best.

Iskender Gedelec
General Manager

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Reviewed September 20, 2011

Beautiful hotel but with a bad attitude of reception staff. But having to go up seven in the morning to get a sunbed, clothes and things disappeared from the rooms. Last straw was when we got up to the room and they had painted the walls and tables in the room.

  • Stayed: November 2010, traveled with friends
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1  Thank RosiD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

Stayed in The Grand for two weeks at the beginning of September. First impressions were good, the lobby area and grounds are definitely 5* standard. We arrived late and were shown to our room, which was our first disappointment. The room was fairly dirty (including beach towels which had been left by the previous guests & a shower which was disgusting, certainly wouldn't want to go in to it with bare feet!!!), the balcony could be better described as a tree house as our only view was of a huge tree, which the balcony was embedded in!!! We requested to move, which reception staff handled promptly. The second room we were shown was even worse than the first. After a second request to move, we finally found a decent room, still not of a 5* standard though!! Beware the air conditioning in the rooms is fairly loud and the hotel seems to be prone to power cuts (went off 4 times while we stayed there!!!)

The pools and grounds are amazing, you never really feel like they are overcrowded and all areas are kept immaculate! Special mention to Ahmed, the pool guy, he is by far the hardest working member of staff, always pleasant and on hand to replenish empty glasses.

The restaurants are not outstanding at all, Fusion is nice but very small portions so make sure you have all 4 courses (Soup, starter, main & pudding) Olive is also nice, although the service and quality of food seemed to decrease with every visit, which was odd!! The buffets offer a wide selection (often weird and wonderful concoctions, many of which do not have labels). We ended up eating out in our second week, just because we began to get sick of eating the same thing day in day out in the same places. Naama Bay has a vast selection of restaurants to chose from, we played it safe eating in places like TGI Fridays etc.
There a number of places to eat at lunchtime, the beach grill and the cliff are by far the best. The pool grill is nice but portions are fairly small. The panini bar is nothing special at all.
Entertainment on an evening is pretty shoddy, the singers that the hotel brings in are truly horrendous but watch them if you want a good laugh!!!!

The shops in the hotel are quite pricey, but the strip of shops just outside of the hotel are good and all the shopkeepers there are lovely!

The staff at this hotel, are really good and are a real asset to it. However, there are some that clearly are not bothered about customer service etc (but these are certainly the minority.

As for being all-inclusive, i would have to disagree for a number of reasons: In most of the restaurants, not all options are included on the inclusive menu, in the indian restaurant only the set menu is included (very restricted choice) and you have to pay for drinks; After 12pm at night you have to pay for drinks (all the other hotels i have stayed in on an all inclusive basis have been till at least 2- if not 24 hours). What is also disappointing (based on the amount of money it costs to stay here) is the quality of the alcohol that is included, the wine is like water, the spirits are like paint stripper and the beer is certainly non-alcoholic-my partner drank it on one occasion from lunchtime until 4am (after 12 the only beer the hotel had was the one from the inclusive menu, so we had to then pay for it!) and he was not drunk!!! So it is definitely not 4% like it states on the bottle.

The team of sellers that patrol the pool (photos, tattoos, massage & pedicures) are slightly annoying but are easily palmed off with excuses or a simple 'no', they will keep trying but just be firm!!

Overall, I felt let down a little bit by this hotel, it certainly is not 5* at all, unless they are referring to their staff, who are amazing! 2 weeks was too long to stay there, we began to get cabin-fever and notice more of its downfalls!!! Had a lovely holiday but would not return to this hotel- i would rather spend my money on a hotel that truly is 5*!!!

Room Tip: Upgrade!!! We didn't but wish we had, apparently they are much much nicer rooms!!
  • Stayed: September 2011, traveled as a couple
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Thank Banana1288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

Arrived at hotel after fuss-free arrival. Greeted with a drink and the usual form to complete. You're shown to your rooms, which aren't huge but are clean and have amazing airc on. Baggage arrives by porter. There's a variety of food, don't forget they're trying to cater for lots of different tastes, but not huge amounts. There is a smoking side to the restaurant which is outside and very hot - if you don't smoke, don't go there!! Bars are all fine and the service was pretty good really. Celebrated a birthday whilst there, received personalised invite to the Fusion restaurant, which was brilliant, with cake, singing etc. Nice effort, thanks. Booked with Red Sea Holidays, full marks there. Meal and 20kg of luggage included. Upgrade to extra legroom on way home for just £20 each - bargain! Flew with Monarch - the rudest ground and air staff we've ever had the misfortune to encounter!! Having stayed in other hotels in Egypt, it's fair to say this is not 5* but more a good 4. It's clean, the guys work hard, you get clear blue skies and scorching temperatures - what more do you need!

  • Stayed: September 2011, traveled with family
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1  Thank SneekyPeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

This was my first holiday in egypt and we were told this was a good 5 star hotel, first impressions were good, until we were shown to the room, then felt a bit claustraphobic so asked for a change, we did pay extra for a suite but was well worth it, we had a veiw of the sea and a pool right outside our door, room 170, the housekeeper was excellent so he deserved his nice tip at the end of the week, we found most food not that great, although it was worth paying a little extra to eat at fusion, not truely all inclusive as we had to pay for the mini bar to be filled and also paid for tea and coffee in our room, but if you go for a snorkel in the sea then all the bad points will be quickly forgot, we drank mostly in the reef rooftop bar which we found was very quiet and romantic, we just wish the germans and the russians had some manners but you cannot have it all, overall we had a lovely week and we would stay at this hotel again.

Room Tip: junior suites near the beach are nice and quiet
  • Stayed: September 2011, traveled as a couple
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1  Thank leelegend49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this reviewResponded September 20, 2011

Dear Guest,
We are delighted to learn that you enjoyed your stay with us and that we succeeded in making your holiday the best one ever. Thank you so much for your detailed review. Your positive feedback is very much appreciated and inspiring. We look forward to welcoming you back again. Warm regards from all of us in Sunny Sharm,
Iskender Gedelec
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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