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“Manager ihab is not responsible and insults customers”

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Harmony Makadi Bay Hotel & Resort
Ranked #26 of 30 Hotels in Makadi Bay
Reviewed July 8, 2012

Actually I am at harmony makady now its really boring .. Everything here is very bad starting from the food which is expired and burned in most cases, also the room survice has a very slow or no response for most requests , waiters are not communicating politely as if we are surving them not they are surving us .. I found all that normal when I raised my complain to mr. Ihab the hotel manager and found him talking with the same way insulting us for just complaining and refusing to solve problems or even to apologize for these bad issues !!! Really he is not responsible .. And the hotel is more than bad .. I do not recommend this hotel for anyone ..

  • Stayed: July 2012
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3  Thank haithamelzeiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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171 - 177 of 709 reviews

Reviewed July 6, 2012

first of all this hotel isn't a 5* hotel, its maximum 3* hotel. there is no beach and u have to move to the next hotel (azur) to swim, the pools aren't clean and the cups are all dirty.
the food was awful, same types everyday with no taste. very poor animation team. the AC isnt working well. the housekeeping doesnt come unless u ask for. all in all everything was awful and the hotel is very very very bad.all room views are very bad. alot of warms and flies in gardens. its in an isolated area where no shops oreverything except those around the hotel where they force you to pay alot to gain what you need. NOT RECOMMENDED DONT EVER GO THERE

  • Stayed: July 2012, traveled with family
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2  Thank monica l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2012

I stayed at this hotel for 4 days with my husband and 5 year old daughter. I am 8 months pregnant and as such I didn't do much there like use the pool or beach or participate in any activities. Instead I got a DELICIOUSLY relaxing sleep in the super comfy beds with the AC and fan blasting. At night I liked to sit on the balcony watching the stars or the view of the Red Sea and the hotels across the water, the boats and people (who aren't pregnant) having fun. My husband and daughter had LOTS of fun. They swam in each of the four pools, collected shells at the beach, watched the animation show (I watched the kids one, but passed on the adult show, I am not a big fan of "shows" but everyone else seemed to love it). I enjoyed waking up to go to breakfast with my notebook or book and eating and reading, and I liked sitting out with the rest of our group (we travelled with like 50 other people including kids). The food was NOT great. It was at best okay. I think there needs to be some Continental offerings to the breakfast and more lunchy type options for the lunch spread. Dinner was always pretty good, but breakfast besides when I could convince the cook that made the eggs to make me a fried egg or two was not great either. The drinks suck, as in the soft drinks, because in Egypt most people drink (by the gallons) Pepsi, so don't expect much there. The desserts for me were not sweet enough but maybe it's my voracious pregnant sweet tooth that is talking since my husband and daughter enjoyed them. The barbeque was great (lamb fingers/kofta?, grilled chicken placed in pitas SO GOOD!) and there was delicious fruit served fresh at night (watermelon or honey dew melon).

I really enjoyed my stay and want to go back. The food offerings get a 3 but a 3 is enough for me. I definitely want to wait until our baby is born so i can swim and won't be so tired to enjoy the night life. The beach is beautiful and the grounds are beautiful, clean and well maintained. This place is super family friendly, so if you have kids, TAKE THEM!!!! They will love you! I miss the place already!

Staff was nice and helpful, and the rooms were super clean! I'm an American living in Cairo so some hotels in Egypt can be so-so on that factor but this place was very clean and well maintained, not even DUSTY and this is the desert! My house gets way dustier than this place ever did!

Room Tip: If you don't want to walk, choose a room close to the restaurant, it's a bit of a hike if yo...
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  • Stayed: June 2012, traveled with family
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Thank dmartin81581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2012

The rooms,food,service,room servise was very bad Bad view bad beach dirty pools and all of the hotle was silly

Stayed: July 2011, traveled with friends
7  Thank Shenouda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2012

first of the all the hotel is not 5 stars, and its only 3 stars as mentioned at the governmental website, not ideal for families with kids, food has no taste, only one restaurant for dinner and no activities for kids or adults, animation is boring, singer is also boring, overall the hotel is boring and the staff are always complaining from their management, hotel owner is always busy with his russian girlfriend and if you are in the same place with them in a restaurant for example all the staff will focus on him and will not serve you,,the hotel has no beach or even a way to reach the sea, you have to go to next hotel azure beach, pools are not clean, doctor service is very expensive as well limousine service, shuttle bus will drop you in the city but actually the driver will drop you inside a gallery belong to the hotel owner

Room Tip: rooms at the right side are much nicer and you can just tip $5 at the reception so they will offer n...
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  • Stayed: May 2012, traveled with family
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4  Thank LondonRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2012

Stayed two weeks in Harmony late April 2012, this was our second trip to Hurgahada.

Seems like all the hotels in Makadi area are huge resorts, capacity +1000 visitors on all of them. Harmony is a huge resort, probably over 1000 capacity but only 30-50% full when we was there. You really get a lot of walking if you want to daily have a walk by the seaside, walk to meals etc. We was taken to our room upon arrival with a golf cart.

The rooms are vey good, large and maybe in a need of a little updating, but very functional. Excellent double bed, good tv with US movies and European soccer, excellent bathroom with good size. Daily cleaning was excellent. They fill the small fridge with water and soda daily. They have smal safe in room, butit is so small that we could not fit our laptops in there. No problem, laptops were safe just on tables! The balcony is of a good size and we had a brillint sea view directly from the balcony. Sound proof could be a little better - we heard a cell phone ring next door every morning at 7.00 AM. Excellent air conditioning.

There is nothing spectacular about the hotel but everything there works out fine. The pool area (3-4 large pools) is very good, one pool with slides and water aquatics and animation team activities, another adult pool with a very good pool bar (better than expected drinks and cocktails) and a large quiet adult pool + nice hot tub. All the pools kept clean nice. A huge number of sun beds, always easy to find a vacant one, very efficient towel service.

Because of being a quiet season, only the main buffet and Italian restaurants were open. Food is plentiful and ok. Because most of the clients are from Russia, the food is obviously prepared for these clients - but still pretty good. Italian restaurant served Italian and oriental dinners, we had 2-3 of those and they were ok. The main buffet meals are ok but we liked the atmosphere in the Italian restaurant better. Actually the main buffet restaurant is like a huge college cafeteria - no character at all. And the people there are most efficient - sometimes your plate was already taken before you thought you had not finished ! Once our entire table was gone while we were picking up some beef after the salad - real efficient. But overall, the meals were good and plentifull, and service first class.

The only problem we had was that there is no beach in the resort ! There is some 400-500 metres of area where sand meets water, but it is not what I would call "a sandy beach". It all looks nice with lots of sun beds and blue water. But it is beach where you cant swim or even really walk, you need to have protective shoes and walk some 200 metres before you can swim. And even after that there is not really a coral and fish to watch. On the left hand side you can actually walk and swim in a very small area but still: no sandy beach. In a place like that you would expect them to have a pier, where you could walk and swim from the pier - but here is no pier. Seems like they are starting to build one, dont know when it will be ready.

They have a man made lagoon (like 200 m x 30 m) just by the beach where you could swim and sun bath, but I did not see anybody swim there. Looked really nice but the sand was almost rock hard - nobody swimming there.

On the beach they also had a large lunch area serving simple pizza / hamburger / salad lunches which worked out just very well - very efficient.

They had animation teams, evening programs and discos but we did not participate - and really liked that nobody pushed for anything. Likewise, they have people selling trips, massage etc by the pool but nobody was pushing anything. We really liked the very quiet relaxed atmosphere.

We had a full day bus trip to Luxor to see the history - very nice eventhough a long trip. Also the day snorkling from a boat was nice.

The clients were mostly Russian. Some Scandinavian, German and other European. Middleaged couples, some families with small children and some 2-4 ladies groups.

Overall this is a very nice resort if you are looking for a relaxed, quiet holiday with lots of sun and swimming by the pool. Not much else to do.

They also have a very well working wifi in the entire resort. For the entire two weeks time I was cut off only twice, once because of sandstorm, and the wifi worked surprisingly well for two weeks.

Overall: a very good experience. Because they lack a sandy beach, I would not rate this resort as 5 star- They also lack some character, it just a very efficient and large resort.

If you are looking for a great social holiday with a lots of partying etc, this probably is not your place. If you are looking for a quiet, relaxed holiday with lots of sun and water with all inclusive resort, this is a very good alternative.

Harmony is one of the low end of the listed 5 star resorts. With the money we payed we did not expect to get European level 5 star experience but we were very happy with the level of the holiday we reserved. Would recommend to a friend.

Room Tip: We asked for seaview and was given one, very nice view. The rooms are in blocks of houses, 12 rooms...
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  • Stayed: April 2012, traveled as a couple
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2  Thank Scandinavian54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2012

The hotel is about 35km from the airport (about 30 mins if its a straight run and not dropping off anyone). And it can be quiet isolated as there is no where to walk out too, not 1 bar or shop! You will need to book a taxi or a trip to see anything.
Yes, the hotel is very clean and the staff are very helpful
3 large pools plus a kids pool and a great hot tub!!
Beach - clean and tidy, however there are loads and loads of jelly fish - they dont sting but
do make it a bit off putting.
The sea is good for small children - shallow and great for paddling, but the sea and any fish are 100 metres out, so its a bit of a walk. There is no real coral to write about and so not much underwater life to see - you will need to buy some foot wear as the further out you go out the more rocky the sea bed gets
All the animation staff are eastern european and so its not aimed at the british.
If you have teenagers and like to go out then its not for you, its just a place to do nothing. Nothing wrong with that!!

Room Tip: Ground floor for families - but no problem the complex is only 3 storey high and in small blocks
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  • Stayed: April 2012, traveled with family
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1  Thank norgt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harmony Makadi Bay Hotel & Resort

Address: Safaga Road, Makadi Bay, Hurghada 642, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Makadi Bay
#18 On the Beach Hotel in Makadi Bay
Price Range: $30 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Harmony Makadi Bay Hotel & Resort 3*
Number of rooms: 552
Official Description (provided by the hotel):
The Harmony Makadi Bay Hotel & Resort is located in the prominent Makadi Bay area, only 25KM southern of the very popular Egyptian holiday destination "Hurghada", on Egypt's beautiful Red Sea Riviera. Makadi is a peaceful bay with many opportunities for snorkeling and scuba diving. The semi-tropical climate makes this both a summer and winter resort. The Harmony Makadi Bay Hotel & Resort is situated directly on over 600 meters private and white sandy beach, and has a spectacular house reef very close by, which guests may use for snorkeling. Among the 552 outsized (52sq m), comfortable & luxurious rooms, year-round sunshine, panoramic views of sea (subject to hotel availability against charge 10$ per room per night) and blue skies, Spa, tennis fields, all makes the Harmony Makadi Bay Hotel & Resort the place for unique moments to remember. ... more   less 
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Also Known As:
Harmony Makadi Bay Hotel Makadi Bay
Harmony Makadi Bay Hotel And Resort
Domina Makadi Bay Resort
Domina Makadi Bay Hotel & Resort

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