Another amazing holiday 27/09/2013 - 11/10/2013 at Sunrise royal makadi we traveled at a time when unfortunately for Egyptian tourism only flights from the UK were flying to Hurghada (Thankfully this started to change during our stay) This meant that the hotel was running at greatly reduced occupancy levels but I am happy to report guests received no reduction in the level of facilities available and we all felt the hotel provided the normal 1st class service that we have become accustomed to in all of our previous visits.
The hotels slogan "Welcome home" comes into play as soon as you enter the reception on arrival as you are made to feel as thought you are returning to a second home.
I have reviewed this hotel so many times over the last 7 years that there is no point repeating what has been said by myself in the past but the one single thing I would like to comment on is the improvement in the Guest service center team, we felt during our last visit in May that some of the then new team members where not up to the standards we had come to expect from this hotel, I can only assume the hotel management felt the same way as we found the one or two we were not impressed with had gone and been replaced with outstanding replacements even including a new Guest services Manager/Supervisor in Kseniia and excellent leader of a now great team, The two Mohamed's (previously the only guys you could rely on) are now joined with one of the most efficient and friendly people I have ever had the privilege to meet in any Guest services team in any hotel world wide Regula Aisha Steiner is just a breath of fresh air this young lady is first class and goes way above the the job description to provide all guests with any help on any issue that they may have.
Can't wait for our next visit.
John & Yvonne
- Official Description (provided by the hotel):
- Sunrise Select Royal Makadi is located in the heart of Makadi bay. The hotel is built on relaxing landscape, with spectacular avers and fine sand beach for enjoyable vacation. Distance form Hurghada international Airport 30 minutes, from Hurghada downtown 35 minutes. ... more less
- Reservation Options:
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- Also Known As:
- Sunrise Royal Makadi Hotel Makadi Bay
- Sunrise Makadi Bay
- Sunrise Royal Makadi Bay