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“Marvellous”

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SUNRISE Select Royal Makadi Resort
Ranked #10 of 29 Hotels in Makadi Bay
Brighton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Marvellous”
Reviewed September 26, 2013

I cannot praise the staff and management of this hotel enough.
We have holidayed there twice now (July 2013 and June 2012) and would (and have) recommended it to others - friends went there this year and loved the diving!
The rooms are clean and tidy with everything you need and the staff are all very pleasant and helpful - nothing seems to be too much trouble.
The beach is perfect.
We would recommend a trip out on the speed boat to the middle of Red Sea where you can get out of the boat because the water is so shallow.
The Animation Team (hi everybody!) are wonderful and a lot of fun as are the waiters at the pool bar (hello to Sami and "Mickey Blue Eyes"). Also hello to Essam our Thomas Cook rep.
We will definitely be returning and can't wait to see everyone there again - as they say when you arrive "Welcome Home!".

Room Tip: Ask for a room nearer to the beach and main reception area - it's not so far after a few too man...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, December 2, 2014
Dear our valued guest,
The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.
We are very pleased that we could meet your expectations and proud of your comments!
We are glad that you appreciated work of our hotel staff, your valued comments have forwarded to concerned Departments.

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,070 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,133)
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Yorkshire
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 25, 2013

Having just returned from Sunrise following our 2nd visit previously in January, I can not fault the service or hotel. It is an ideal get away for 2 weeks, if you like water sports ,snorkelling and diving this is the Holliday for you.
The rooms are spotless and if you have any sort of problem do not hesitate to tell the management, they will sort it out. Many thanks to Mohammed our man in the Victoria, Ahmed at the swim up bar, all the staff in the lobby bars and finally all management.
We are looking forward to our next trip. Also a short note there are no problems as far as security, we need to support Egypt if we want to keep it as a Holliday destination.

Room Tip: Take your own mask and Finns. Also take enough currency to last a few days as the bank did not servi...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carlisle_security
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this review, September 26, 2013
Dear carlisle_security,

The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashford, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 25, 2013

Having just returned (20/09/13) from a 10 night stay at the Sunrise Royal Makadi Bay resort, i would recommend this resort to everyone. My girlfriend and I went with another couple and we all thought this hotel was awesome.
The food in the a la carte resturants was fantastic (my favourites were the asian and the bedwin) the service if a little bit quick was also flaultless. At the bedwin ask for the mixed grill its not on the menu but it is fantastic.
The staff were so very friendly and helpful, they were always on hand to answer any questions and sort out any issues.
The animation team were such good fun with some great characters in Kareem, Marley and Muricio. Although Kareem is not the king of water polo anymore and Marley doesn't do the best backflips.
The main polo bar barman Ahmed was always a friendly, smiling, happy face to see whenever we needed a refreshment and always good fun. (ask for a tequila boom boom)
The Victoria pub barman Mohammed was also always full of energy and smiles. Trying to get to the bottom of a glass with him around is hard work. Although the pub is very busy his service was always amazing. These two staff members i'd recommend you find them as they made my holiday even better.
The room was always clean and tidy and the grounds were always spotless.
I didn't want to leave as i had such a good time and made some very good friends.
This resort has to be one of the best i've stayed at thank you to all that made this holiday special, my girlfriend and I hope to see you soon.

Gavin Hooper

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gavin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this review, September 26, 2013
Dear Mr. Gavin H,

The SUNRISE Select Royal Makadi Team would like to thank you for your valued and appreciated comments.

We hope to welcome you once again in the nearest future at SUNRISE Select Royal Makadi and wish you all the best!


Kindly be sure that the hotel and Hurghada is safe. Be sure that we will do our best in order to make them enjoying unforgettable holiday in our resort.


Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2013

Our fifth visit in the Sunrise Royal Makadi ;-) It was really great. Very good every day! A-la carte restaurants very nice. Every day laughing staff and lovely animation team! Makadi bay is fantastic place. Wonderful sandy beach!
We recommend!!! ;-)

Room Tip: 16104 - great, between the beach and reception ;-)
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pavel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this review, September 26, 2013
Dear Mr. Pavel D,

The SUNRISE Select Royal Makadi Team would like to thank you for your valued and appreciated comments.

We hope to welcome you once again in the nearest future at SUNRISE Select Royal Makadi and wish you all the best!


Kindly be sure that the hotel and Hurghada is safe. Be sure that we will do our best in order to make them enjoying unforgettable holiday in our resort.


Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 25, 2013

We travelled as a family of 10. Our first week wasn't too bad, the kids club opens when it wants and doesn't run as any other kids club I've experienced they didn't engage the children or encourage them to join in the least children that turned up the better!

The Staff were fab, as were the animation team but I really must be honest in my review.

The room we were allocated had 4 single beds we were booked in as a married couple with 2 children in that room, I even email the hotel before we travelled and received a mail back to say or request had been noted. We were on a delayed flight so ended up getting to our room after midnight and with 2 very tired children we just slept as it was, the next day we had a word to be told not to worry they'll sort a double bed out. I unpacked everything, girls knew where we'd be staying and went off to the pool. We were later told they couldn't put a double bed in and asked if we'd like to view other rooms, unfortunately having a child with SN this wasn't a option the change in routine had been broken and she knew where she was staying to move again so quickly would have taken it toll to be honest. They put the beds together but they were different sizes, so they put the side by side width ways and wedge some broken tiles under the bottom of the bed to raise it up. Needless to say the beds separated every night not 5* not even 2/3* for the room/beds.

Pools- Well with dead geckos, sanitary towels and lots of sand mixed in with virtually no visability under the water it was safe to say the cleaning of the pool with the slides hadn't taken place as it should. We did inform management who got their lovely QA lady onto it and she too wasn't happy. We then had to endure one pool closing after another because of people toileting in them not just weeing but the other too. The pool near the restaurant was much better, but having children who can't swim very well we were limited on what pools we could use.

Restaurant - The restaurant wasn't too bad during our first week but the second week it turned into a cattle market, people picking up the food, sometimes tasting it or dropping it then putting it back, you struggled to get a table for a family to sit at we had to sit in 2's at one point. Ice cream was only serve between certain times but when the ice cream had gone it had gone, no more was brought out, I did follow up on this one day but was told they had none left in the freezers in the kitchen, if the hotel was so under occupied where was the ice cream, you'd have thought they'd have plenty. My children had to witness fighting in the restaurants not what you'd expect on any holiday really.

The staff were fantastic, they were under pressure but always did their best. The rooms were cleaned everyday and the cleaners for our room were fantastic.

The toilets in the main lobby were disgusting, why would anyone wipe poo up a wall?? We ended up going all the way back to our rooms when we needed the toilet and throughout the holiday this was on a regular basis for 9/10 of us.

The setting of the hotel is beautiful, the sunrise and sunset are amazing and the sea life off the beach of the hotel next to SRM was fab.

Bluewave who do diving and boat trips were fantastic, especially Adam, Abdulla and Tarzan and we booked the quad bike through the people at the hotel next to the photograph people. The shops are good, the handbag shop is reasonable but the one selling bangles and sand vases is very expensive.
We did a trip into Hurghada but arranged our own taxi as it was only £25 return and the shops were so much cheaper for bangles and vases and the marina is beautiful with a beautiful view.
We used the hotel taxi to take us to the Aqua park just up the road and that was a fantastic day out it worked out around 22.50 each to get in, but this includes food and drink but you need to take your own towels.

All in all, I think the hotel made some big mistakes on our second week, and I hope they've learnt by them I wouldn't want anyone else experiencing what we had to especially for the money we paid.

I normally read the bad reviews then get to a hotel and think, what were they talking about but believe me I'm no snob and know what to expect when travelling to a third world country but what we endured was unacceptable, such a shame maybe we were unlucky in the 2 weeks that we went.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Hatty1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, December 2, 2014
Dear our valued guest,
The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.
We are very pleased that we could meet your expectations and proud of your comments!
We are glad that you appreciated work of our hotel staff, your valued comments have forwarded to concerned Departments.

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 24, 2013

Beautiful place, sunshine, friendly and attentive staff and lots of food and alcohol - what more do you need? Hurghada is perfectly safe, no trouble whatsoever, so anyone worrying about that need worry no more!

We went as a group of five for a week, and it simply wasn't long enough!

The cabin crew on our flight out were rude and particularly unfriendly - we flew with Thomas Cook from Manchester - but were fine on our way home. Bit hectic when you get into Hurghada arrivals, but as soon as you walk in the doors turn 90 degrees to your left and go straight to the bank, where you can get your Visas. We didn't see this until after we'd already been herded into the other lines. If you don't want to be harangued for tips, then just take your bags yourself and put them onto your coach.

The rooms are of a decent quality - they're not phenomenal but you hardly spend any time there anyway, so what does it matter? The showers are good, the beds comfortable and the air conditioning works well! Free safe and lots of storage space. Can't speak to the quality of the TV - what are you watching TV for? :-)

Animation team are fantastic - all really friendly and funny, always in high spirits, which must be hard work considering the heat and the fact they work about 14 hours a day! Kareem, Joe, Natalie (a fellow Lancastrian!) John and Gazale in particular stood out, but they were all marvellous! They will always chat and say hello, encourage you to join in but never too forcefully! We didn't see too many shows, but their Internation Dance show was simply awesome - Joe's breakdancing...wow.

Bar staff and waiters were always nice and friendly - Mohammed in the Main Pool swim-up bar, Ahmed at the Pergola, El Sayeed in the disco - constantly topping up drinks and bringing them to the tables etc, always with a smile.

As for food, we found the A La Carte restaurants to be much better than the Main Buffet, but we were never hungry! We particularly loved the Asian - we ate there three times in one week!

Excursions - we did the Paradise Island boat trip with Blue Waves and had a fantastic day, despite high winds and some rather choppy water, snorkelling was lovely and it was great value for money! (Always haggle!) We also booked a quad safari with Mohammed, the Thomas Cook rep (after some negotiation on price!), which was brilliant too - this involved approx 30km quadding, with a stop at a bedouin village and a camel ride. Don't pay more than £25 for either trip, but take extra for tips etc.

Overall, a fantastic trip and we will be booking again - it would be nice to see it a bit busier! Also, I'm slightly frustrated when I read comments regarding the Egyptian guests or the Russian guests - it's a hotel that caters for all and you're not in Benidorm. Expect some Russian music, some Egyptian music, some people whose religion differs from your own. If you're friendly, you generally find people are friendly in return!

Room Tip: We stayed in Block 10, which was right next to the family pool, but to be honest anywhere would have...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, December 2, 2014
Dear our valued customer,
The SUNRISE Royal Makadi Team thanks you very much for your precious time that you have spent to post your opinion about our Hotel.

We would like to thank you for this outstanding comment on trip advisor. The best reward for Hoteliers is satisfied and pleased guests. But for our Hotel the greatest reward is a guest who feels with us like home.

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2013

This hotel is fantastic but is made even more amazing by the supurb staff!! We went for 2 weeks in september and we had a fab time. The rooms are clean and spacious with brilliant air con. The Food is great but is made even better by the brilliant Al-a-carte restaurants in the evenings. What really made it for us though was the staff!! I have never been to a hotel where the staff work sooooooo hard and really will do anything for you. A special mention for the Animation team who work super long hours but never fail to be as helpful and happy as they possibly can. They are in no way pushy and are a brilliant asset to the hotel.special thank for(osama,kareem,momo,john,ghazal,zidan, moresio,joe,silvia,coco,barbra,natalie,robyn,anyaand dj hany) To the manager of the hotel - Please make sure you reward these guys they are the best thing about your hotel the animation team who also could not do enough for us If you are thinking about booking this hotel, dont think any more just book it. Thanks Sunrise Viki and Alan

Room Tip: the roome in block 22 really nice
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this review, September 25, 2013
Dear Alan and Viki,

The SUNRISE Select Royal Makadi Team would like to thank you for your valued and appreciated comments.

We hope to welcome you once again in the nearest future at SUNRISE Select Royal Makadi and wish you all the best!


Kindly be sure that the hotel and Hurghada is safe. Be sure that we will do our best in order to make them enjoying unforgettable holiday in our resort.


Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SUNRISE Select Royal Makadi Resort

Property: SUNRISE Select Royal Makadi Resort
Address: Makadi Bay, Makadi Bay, Hurghada 623, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Makadi Bay
#4 Family Hotel in Makadi Bay
#5 On the Beach Hotel in Makadi Bay
#7 Romantic Hotel in Makadi Bay
#9 Luxury Hotel in Makadi Bay
Price Range (Based on Average Rates): $
Hotel Class:5 star — SUNRISE Select Royal Makadi Resort 5*
Number of rooms: 698
Official Description (provided by the hotel):
Sunrise Select Royal Makadi is located in the heart of Makadi bay. The hotel is built on relaxing landscape, with spectacular avers and fine sand beach for enjoyable vacation. Distance form Hurghada international Airport 30 minutes, from Hurghada downtown 35 minutes. ... more   less 
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Also Known As:
Sunrise Royal Makadi Hotel Makadi Bay
Sunrise Makadi Bay
Sunrise Royal Makadi Bay

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