We have just returned from another fantastic experience at the Sunrise Royal Makadi (SRM) and which once again has marked all our boxes as a “Good Choice” resort. Unsatisfactory experiences at a Five Star Hotel in Soma Bay forced us to request for a transfer to this hotel and from the moment we arrived at the SRM until we left for our return homebound, everything was an excellent experience.
We arrived at the hotel and were very warmly greeted by the reception staff but more importantly by the every present, bubbly and charming personality of Hesham Lofty the Front desk Manager at the SRM who gave us the run down to make out stay comfortable and went the extra mile to make sure we were entirely satisfied with our room choice by accompanying us to our rooms and settling us down. This certainly made a big difference in the reassurance needed to justify our decision to transfer to the SRM.
The service from every staff at the SRM was superb but a particular thank you mention must go to Hesham and Ahmed at the Sharzardez Buffet Restaurant and Ashraf at the Lobby Bar for being so very pleasant and helpful at all times.
From our first to our last meal, there was nothing we would complain about. There is a huge choice available at each seating. Breakfast, lunch and dinner spreads at the main buffet restaurant were excellent thanks to the unrelenting efforts of head Chef Mohamed ,Chef Ahmed and the rest of the army of chefs who would interact with guest at each meal to offer support and take on board guest comments which was nice. Chef Manoj has just joined the team has already demonstrated his skills in providing some mouth watering spiced up dishes. With his ambition to provide a class level of Indian dishes I am sure this will be something to look forward to in the future. Food was excellent by any standards, and our confidence was boosted having had an opportunity to take a tour of the kitchen area which was immaculate with a high level of hygiene and H&S was very visible. Only complaint is that we couldn't eat it all - there was too much! Local Cocktails, good variety but should be taken in limits to adjust to the strength of the local brews. Beer fine and Egyptian table wine reasonable.
As the main buffet offered such good choice we did not find a chance to try out the other of six a la carte restaurants but did get into the Italian which was a great experience and it was appreciated that Hesham Lofty remembered to include a Birthday surprise for us at the meal. Thank you Hesham.
The Hotel beach front was excellent and gazebos over beach and four poolside areas, including at the 2 heated pools and a children’s slide, scream and shout pool, were more than adequate to accommodate full occupancy. Just pick your choice spot and relax.
We had booked though an independent travel agent who had no local representatives but support from the Guest Services representative and the larger agent representatives was not lacking. A special thanks to the Thomas Cook representative who had to make a call or two for us to arrange our local transfer to the airport. Thank you TC.
The highlight of the trip for us was the Christmas Eve Gala... Brilliant! . The food was a ginormous spread of splendidly colourful, decorative and tasty dishes; the entertainment great with a live band to dance the night away. It was certainly a lovely way to begin our Christmas and everyone appreciated the effort. The only disappointment was the video of the event which was recorded as a Video Object File (VOB) which was frustrating to open and quality was poor – there was more than adequate time to include a short 5 second clip of each table which I am sure would have gone well with all guests – tip for next time!? Nonetheless GM Saied must be very proud of his team and, well done!
Some remedial work going on at present, but this did not disturb us and it was carefully covered and managed outside working hours.
Spa/massages appear professional but have not tried the service. Great for snorkelling on the hotel beach-front and it gets better as you head up left.
Great diving starting up straight from the hotel or from a bay not far away
All in all we were very pleased with our decision to transfer to the Sunrise Royal Makadi and will look forward to visiting the resort again as well as recommend it to others. Happy New Year to all, God bless
- Official Description (provided by the hotel):
- Sunrise Select Royal Makadi is located in the heart of Makadi bay. The hotel is built on relaxing landscape, with spectacular avers and fine sand beach for enjoyable vacation. Distance form Hurghada international Airport 30 minutes, from Hurghada downtown 35 minutes. ... more less
- Reservation Options:
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- Also Known As:
- Sunrise Royal Makadi Hotel Makadi Bay
- Sunrise Makadi Bay
- Sunrise Royal Makadi Bay