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“Fantastic Time Last Week”

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SUNRISE Select Royal Makadi Resort
Ranked #4 of 30 Hotels in Makadi Bay
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic Time Last Week”
Reviewed November 25, 2012

My wife died last month so took my three children, twins aged 13 and 12 year old daughter for a well earned holiday. Mr Said the manager was aware of our sadness and made sure we had a fantastic time. Thank you. Kanu and the animation team were brilliant with Annabelle, Callum and Stephanie spending a lot of time with them and putting smiles back on faces again. Hotel is kept immaculate and choice of severn restaurants kept three hungry children well satisfied.
We'll be back next year !,

  • Stayed November 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
9 Thank CALLUM820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this review, December 12, 2012
Dear Mr.Birmingham,

Thank you very much for your review. It was a pleasure for us to greet you in SUNRISE Select Royal Makadi Resort . We are happy that you enjoyed your vacations and we do hope you will come to us in nearest future to your second home in Egypt.
All our team is ready to organize for you unforgettable holidays.

With best regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Crewkerne, United Kingdom
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 24, 2012

Have returned from the Sunrise Royal on 20th November for one week - may I just say one week was just not enough!! This was our first time staying at the Sunrise Resort and also first time in Hurghada, although we have visited other parts of Egypt twice before. The hotel resort is in the middle of no where but the resort offers so much that it is not so much of a problem.
On checking in - we were a little to surprised to find our room was a little run down. For example there were locks falling off the bathroom door, the outside door lock was also broken, the fridge wouldn't close properly and in general it was very dull and very poor quality of linen/lighting etc. I thought staying for a week in this room would make us feel very unhappy so we went to reception and explained our problem where we were then told there was a much better room available and would we like to see it. After viewing the other room, it was of much better standard in a different block closer to the beach so without any problems at all we were moved to the new room and all our bags moved for us as well. Not a great start, but the problem was solved immediately and very efficiently by staff!
In the welcome meeting on the first day - we thought it was a great idea to have the management team presented to the guests to make themselves familiar to everyone if we should need any assistance. In the meeting, we found that as English guests who have booked with Thomas cook we are entitled to eat in ANY of the 7 A la Carte restaurants included in our package (My partner and I came fully prepared to pay for theses!) We were told (and also previous reviews state) that a lot of Russians crowd the main buffet restaurant. This made me worry slightly about what the standards of food would be in each but I can honestly say I have had some of the most memorable meals during my stay here.
Mexican - Nothing too special food wise but lovely staff - so friendly!!
T bones Steak house - Best steak EVER - my partner actually cut through his fillet steak using the back of his knife!
Bedouin - such an experience to sit on cushions just as the Bedouin's do, amazing restaurant, you can also choose to sit on a table under the stars! - Really great food and service just the same!
Greek fish restaurant - Best feta cheese starter and the most amazing Seabass with feta sauce for main course - wish I could have eaten here twice!
Asian - I will now have trouble eating Asian food back here in the UK as I believe the Asian restaurant here is the best ever - cashew nut sauce - lush!!
Unfortunately we did not have time to eat in the Mediterranean or Italian restaurant but I'm sure they are not to be missed!
Even the main restaurant served lovely lunches and breakfasts - just get in there early and it is all fine. There are also fresh pizzas served during the day in the Pergola pool bar! You would not be fed up with food selection staying here for two weeks so thank you to Sunrise Royal for letting us enjoy all of these restaurants!
We went on 3 trips during our stay - glass bottom boat, trip to Mahmaya Island and snorkelling, Desert adventure (highly recommended!!) - all trips were so enjoyable with really helpful staff.
Back to the hotel - ALL staff are SO friendly and cannot do enough to help, great selection of drinks - local of course. The cocktail list even changed towards the end of the week keeping it interesting to the guests. The grounds are kept immaculately, the pool areas are spotless and you cannot fault any general cleaning of this hotel. The animation team had so much fun and energy even though we just watched them rather than being involved! The beds were unbelievably comfy!! Only one slight problem are the Russians - I guess it is just there culture but they do not like to queue and always seem to push in a be rude!!
Over all this is a great hotel - is it 5*? I'm not too sure as it is difficult to compare to other hotels - however for me it was 5*, and if I stay again I will just asked for a better room choice, with a hotel this size I understand all rooms cannot be upgraded all at the same time!
Thank you so much to all staff at the Sunrise Royal for making this the holiday I so much needed - shame it could not have been longer!

  • Stayed November 2012, traveled as a couple
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Helpful?
5 Thank Robins405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this review, December 12, 2012
Dear Guest,

Thank you very much for your comment. Opinion of each our guest is important for us as gives us opportunity to develop and improve ourselves.
All your comments have been transferred to the concerned departments to improve service in the hotel.

We wish you can come to us one more time and to see changes which happened to the better side.
We will be always happy to greet you and your family in our resort!

With best regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 23, 2012

Today I got back from this hotel, it was wonderful, the service at a very high level, all very friendly and helpful, the room beautiful and clean. Very helpful person Assistant Front Office Manager Abdel Rahman, from the first minute to the last, and I felt extremely safe and treated me very well. Huge thank you.
Animation group amazing, very friendly, fully humor throughout the day. Special thanks to Kano, a great smile and sense of humor and a great belly dance course.

  • Stayed November 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank dorota_ochnio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this review, December 12, 2012
Dear Guest,

Thank you very much for your comment.
We are glad that you spent your vacation very nice and our hotel left only good memories.
We do hope to welcome you again in SUNRISE Select Royal Makadi Resort in the nearest future!

With best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Helens, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 21, 2012 via mobile

Sunrise is a fabulous hotel. Food, staff, pools, animation team. This was our 4th time can't wait to go back. Some of the fabulous friends we made were Salah the night manager, could'nt do enough for us went out of his way to help. Mr Said the manager so lovely, so easy to talk to and there if u need anything. Nesma, Mohammed n Mahmoud n Saleh from VIP pool. And Mido n Kastella from animation team brilliant. But also the staff in Asian/ Bedoin/ Italian/ Mexican/ Steak house/ n Mediterean restuarants. Love n miss them all xx

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank elaine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this review, December 12, 2012
Dear Guest,

Thank you very much for your comment.
We are glad that you spent your vacation very nice and our hotel left only good memories.
We do hope to welcome you again in SUNRISE Select Royal Makadi Resort in the nearest future!

With best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 19, 2012

having just returned on he 16th Nov....Id like to say how very disapointed I am. This hotel did not deliver the 5 star standard as stated in the Thomas Cook brochure.
On arrival.1st impressions count....Awfull!..the reception area is s drab and worst for wear. The lobby had big dated velvet sofas with tassles on, that had obviousley been well used and worn..and d the decor need a good lick of paint just to cover the scuffs and general wear and tear!.I could see this hotel does not take pride in refurbishment.
The room was ok.. I could live with that.the shower was very good and the beds really comfy. The mid service was fine also.
The restaurants....
Main buffet...vry limited on choce..and catered more for the russians....infact the food was a struggle, to find anythink decent....I mean..come on....who has birds tongue soup on the menu!..also once again..in need of a refurb.
A la carte...
Steak house....not good.
Italian..was the nicest..not to bad at all.
Asian...tasted lovely..1 hour later straight to the loo..myfreind as very poorly from that place.
Afther that never bothered to try any the others..stuck with chips and a few differnt bits n bobs.
The best food overall was breakfast... dont eat inthe main restaurant..eat brekky in the mexican..still the same..but alot more pleasnt..yes i likes that.
Nighttime...
The main bar area around the pool...
What cn I say..the seat pads are filthy!!!need a good wash..2 star standard..i wouldent put them in my garden.
The resort is huge..its lik a concreat jungle.
I know im going on a little...but I want people to know..if you ask fo a 5 star.especially a good company like thomas cook..You expect to get what you pay for. Well I think so!
The resort really is so dated..plus theresno were outsid the resort..ur in the middle of a deset.
Hurghada..te old town and the marina..just ok.prob do the lot in 4 hours.
All as I can say is dont do it!!!!
Plus almost forgot...You get mithered like mad..even on your sun lounger!..theres no rules for whos allowed around the tourists...you carnt evensun bathe in peace.
A very disappointing holiday indeed.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kazzaditch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2012

We spent 14 amazing days in this hotels. Me, my husband and our kids will come back here next year.
We stayed in block 35, in lovely family room, with pool view. We used kids club for our kids and they liked it so much.
All the staff was very friendly and helpfull. We found there our new friend - Abdelrahman Attallah, which every day welcomed us with smiling face, asking everything is good, answered for our millions questions with .........
We were really surprised with a great range of food. there was 7 a la carte restaurants, few bars, pizza, ice cream.
The cleanliness was perfect - our cleaner worked all the time!
The beach was amazing, sandy and clean. There was plenty of water sports.
Thanks for wonderfull vacation.

  • Stayed October 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank Vilma Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this review, December 12, 2012
Dear Mr.Mike,

Warm greeting from SUNRISE Select Royal Makadi Resort.

Thanks a lot for choosing our resort for your vacation ,It gives us pleasure that our resort meet your expectations appreciating your nice review ,looking forward to welcome you again in our resort.
With best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2012

great facilities, great staff, great rooms, great beach, amazing food (7 different restaurants means you can eat in style somewhere different every night!) - you cannot want more than this for your money - 100% recommend

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ARob101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this review, December 12, 2012
Dear Mr.Mike,

Warm greeting from SUNRISE Select Royal Makadi Resort .
Thanks a lot for choosing our resort for your vacation ,It gives us pleasure that our resort meet your expectations appreciating your nice review ,looking forward to welcome you again in our resort.
With best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SUNRISE Select Royal Makadi Resort

Property: SUNRISE Select Royal Makadi Resort
Address: Makadi Bay, Makadi Bay, Hurghada 623, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Makadi Bay
#3 On the Beach Hotel in Makadi Bay
#4 Luxury Hotel in Makadi Bay
#4 Family Hotel in Makadi Bay
#7 Romantic Hotel in Makadi Bay
Price Range (Based on Average Rates): $
Hotel Class:5 star — SUNRISE Select Royal Makadi Resort 5*
Number of rooms: 698
Official Description (provided by the hotel):
Sunrise Select Royal Makadi is located in the heart of Makadi bay. The hotel is built on relaxing landscape, with spectacular avers and fine sand beach for enjoyable vacation. Distance form Hurghada international Airport 30 minutes, from Hurghada downtown 35 minutes. ... more   less 
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Also Known As:
Sunrise Royal Makadi Hotel Makadi Bay
Sunrise Makadi Bay
Sunrise Royal Makadi Bay

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