I have just returned from Fun City Makadi Bay and can only assume we went to a different hotel judging by some of the reviews.
The food was certainly not what we're used to, although I don't really want English food on a foreign holiday. It was however plentiful and much better quality than had been suggested in the reviews that I had read previously, with something for even the pickiest members of my family. The al a carte restaurants were very good and we ate there several times free of charge.
The facilities were excellent and the water park was everything we'd hoped. I did see the pools being sanitised and tested, albeit early in the morning and they were often cleaned with large nets throughout the day. The hotel was very palatial although on closer inspection the finishing off was a little poor standard but this didn't affect our stay in any way.
The hotel was used by a lot of Russians and Polish and they were very rude but only really to the staff who I felt for when I witnessed it. I didn't encounter any pushing in the restaurant or anywhere else and they pretty much kept to their own people - as did we really.
We found the staff very friendly, from the cleaners upwards and did tip when we felt the service was very good. I don't think I have seen such hard working staff and always with a smile. They were actually far more willing to please than lots of English restaurants which seem to have taken on the American standard of tips being the norm, not for excellent service.
When our return flight was delayed by three hours, the hotel allowed us to continue using the restaurant and bars. This was after we had checked out and they had no real obligation to do this as it was a result of the civil unrest, not a fault of theirs or Thomas Cook's.
One disappointment that we had was that we couldn't travel to hurghada itself, due to the civil unrest- although this could hardly be blamed on the resort. Also, although the minibars were stocked with water and juice etc daily, there wasn't enough cool spring water around the pool areas- plenty of cola, beers etc but no plain water.
I did feel obliged to write a review as I don't think the negative reviews were a fair representation of me and my family's experience.
If I have any tips it would be beach shoes for beach and very hot floors by pools. Haggle at shops, my 10 year old daughter haggled an item down from £10 to £2.50 and was really chuffed at the experience. Also, a small tip goes a long way in terms of service.
- Official Description (provided by the hotel):
- The Serenity Fun City is a 8-minute walk from the beach and located on the west bank of the Red Sea in the area of Makadi Bay. One of the most striking features is the Theme Park, a unique amusement park in the Red Sea Region, including the Aqua Park with a variety of water slides and pools for all age ranges, Luna park with various games, kids club, children's playgrounds, video games room and 7D cinema.. This Resort offers a main buffet restaurant and 5 a la carte restaurants - Italian, Asian, Sea Food, food court and 4 large bars either in the lobby or at the swimming pools with an aqua park view ... more less
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