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“Would definitely return-once unrest settles down”
Review of Serenity Fun City

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Serenity Fun City
Ranked #17 of 30 Hotels in Makadi Bay
Certificate of Excellence
Bath, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Would definitely return-once unrest settles down”
Reviewed August 17, 2013

I have just returned from Fun City Makadi Bay and can only assume we went to a different hotel judging by some of the reviews.

The food was certainly not what we're used to, although I don't really want English food on a foreign holiday. It was however plentiful and much better quality than had been suggested in the reviews that I had read previously, with something for even the pickiest members of my family. The al a carte restaurants were very good and we ate there several times free of charge.


The facilities were excellent and the water park was everything we'd hoped. I did see the pools being sanitised and tested, albeit early in the morning and they were often cleaned with large nets throughout the day. The hotel was very palatial although on closer inspection the finishing off was a little poor standard but this didn't affect our stay in any way.

The hotel was used by a lot of Russians and Polish and they were very rude but only really to the staff who I felt for when I witnessed it. I didn't encounter any pushing in the restaurant or anywhere else and they pretty much kept to their own people - as did we really.



We found the staff very friendly, from the cleaners upwards and did tip when we felt the service was very good. I don't think I have seen such hard working staff and always with a smile. They were actually far more willing to please than lots of English restaurants which seem to have taken on the American standard of tips being the norm, not for excellent service.


When our return flight was delayed by three hours, the hotel allowed us to continue using the restaurant and bars. This was after we had checked out and they had no real obligation to do this as it was a result of the civil unrest, not a fault of theirs or Thomas Cook's.

One disappointment that we had was that we couldn't travel to hurghada itself, due to the civil unrest- although this could hardly be blamed on the resort. Also, although the minibars were stocked with water and juice etc daily, there wasn't enough cool spring water around the pool areas- plenty of cola, beers etc but no plain water.

I did feel obliged to write a review as I don't think the negative reviews were a fair representation of me and my family's experience.

If I have any tips it would be beach shoes for beach and very hot floors by pools. Haggle at shops, my 10 year old daughter haggled an item down from £10 to £2.50 and was really chuffed at the experience. Also, a small tip goes a long way in terms of service.

  • Stayed August 2013, traveled with family
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Helpful?
4 Thank 584Belle19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (45)
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English first
Cheshire
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 16, 2013

Myself, partner and 13 year old son have just returned from 2 weeks at The Serenity Fun City Hotel. Initially first impressions were very good however as the the holiday progressed this view point somewhat changed. The hotel resembles The Trafford Centre albeit with beds!

Upon our return home we are now under medical review to determine the cause of our holiday illness as after 4 days we all succumbed to a virulent stomach upset - nausea, vomitting and diarrhoea that even Imodium did not have any effect upon. We were advised by other families who had also experienced this illness to obtain medication from the on site pharmacy - anti spasmodics,anti bacterial and anti diarrhoeal tablets.This medication eventually settled the problem but did not resolve it completely. We are fastidious with hygiene and could only assume the outbreak was food related or due to the standard of cleanliness of the pool. There was no apparent evidence during 2 weeks of monitoring of the swimming pool water. The pool area is an accident waiting to happen as it is very slippy. By the second week the pool had significant debris in it and was cloudy with a floating oil slick of sun cream. The pool in the state posed a high infection control risk
The main restaurant provided a buffet service at times it resembles a cattle market, although the food is repetitive you will not starve if you like beef casserole, rice and pasta. Ice is not routinely served with drinks but is available if requested. The Royal Lounge in the sister hotel is definetly worth a visit, dress code is required. The al a carte restaurants require booking, we ate at the Italian and Turkish restaurants, the service is rushed.

The evening entertainment is rather lame and I urge the hotel management to sit through this for a week and ask themselves if this is what they would expect to be subject to in the name of family entertainment. At times the content was inappropriate - swearing, explicit behaviour and sexulaised scenes.This entertainment was meant to be family orientated.

Sun beds and parasols are at a premium and ideally need to be reserved with your beach towel from at least 05.30am! Beach towels are provided by the hotel and can be changed daily. During the day you are contantly hassled by staff to book spa treatments, excursions etc a simple "no thank you" does the trick but only for that day!

On a postitve note the aqua park is excellent, the life guards assist in carrying the inflatables up the stairs. The theme park is worth a visit and is open until 11pm. 8 tickets cost 10 euros. Staff work extremely hard, Mohammad who works selling the fruit smoothies is so friendly, professional and an asset to the hotel. However there are the minority of staff who are abrupt; we also has some euros and a pair of Oakley sunglasses taken from the room. This was the only day we did not put everything in the room safe.

The mini bar is stocked daily with Cola, Sprite and bottled water, if you tip the guys who deliver this will guarantee a few extra bottles which will are required to maintain hydration due to any acquired illness.The shops do not have set prices and inflatables, crisps and snacks are very expensive, so take plenty with you.
The hotel, theme park and aquapark are impressive, with clear leadership and management the hotel has the potential to be a flagship hotel in the area. Serenity Fun City has definetly missed the mark for customer service and health and safety. Thomas Cook need to to take heed of these reviews and act before they recieve a claim for a serious accident or holiday acquired illness.

Room Tip: The nearer reception you are, we where in room 5261 which was half a mile there and back from the ma...
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  • Stayed August 2013, traveled with family
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Helpful?
3 Thank charlotte A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2013

Ok I guess the people watching this site are just about to go holiday , so I will be as honest as I can.
Its really not as bad as some as the reviews are saying, after reading the rvs before we left for our holiday we tried to swop our holiday because of bad feedback and the unrest over there but Thomas Cook refused us so here goes
The hotel is remote in the middle of nowhere, we did venture out once to the New Marina but as you approach by the back streets they really are quite rough, but on the Marina did feel quite safe .
Ratio of russians to English whilst we where there was about even, they are extremly rude in general but I found a gesture to the queue or an excuse me often did the trick!
Slides /waterpark,really good fun and well regulated by lifeguards who seemed to be in control at all times and always had a smile or a hello for you .
Food , not great , never went hungrey but very repetitive in Le Monde Buffet, but it was edible and Im sure most people would of found something that they liked to eat . The other restuarants such as Italian / Turkish were generally a better standard , they were set course meals with a choice of about 3 dishes.Beach frount buffet ..disgusting !!!dirty and flies everywhere !!
Beach, disappointing very shingly and difficult to walk on same for the sea very rocky not a paddling sea at all but when you snorkle the beauty of the sea becomes clear , the fish are amazing , think Finding Nemo !! I have never seen such amazing fish / coral .
Drinks , served in small plastic cups by pool but glasses in restuarants. Vodka tasted like lighter fuel but found rum to be similar tasting to ours.
Clean ? yes , rooms cleaned daily / restuarants always clearing / cleaning as fast as they possibly could .
Sun amazing , hot for the full 2 weeks .
I think just remember that you are in a foreign country where there is still an awful lot of poverty , they are doing their best and they want things to be right for you .
Would I go back ? maybe when polictical unrest sorted and for a last minute bargain for a week ( 2 would send you stir crazy )not for what we paid for the holiday this time as we ve been to far better for the same money .
Tipping , yes we did tip but only when we wanted too and not when a hand was held out , to be fair this happened outside hotel more , on transfers and trips , just say no thank you , dont be intimidated .

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fatfighter2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 16, 2013

I never write reviews, but now, i simply had to do it!

First of all, you have to be aware that 5 star hotels in Egypt are 5 star for Russians, but by European standards of food and service are actually 3 star.

I even don't know such terrible words to describe how dirty are pools, rooms, restaurant and how rude and uninterested in people's health staff is.

You have to know that if you spend your hard earned money to get here, you will eat the same food every day, for every meal, and drink very sweet colored water, from tiny little plastic glasses.
Sometimes, the only way you can get drink is directly from hands of a man who was cleaning floors just few seconds before.
During eating in restaurant, staff will take your plate while you are still eating, and take you glasses while you still drinking.
Do not go to spa, it's so dirty and only you can get is very lazy massage.

Light in tunnel were slides, we had so much fun using them!!! And for good swimmers who likes a bit adventurous swimming and snorkeling, there is a great coral reef on also dirty beach nearby.

Entertainment is also very poor, but only plus they can get is that they really give their best and work all day and night long, every day.

My kid is 8, and he loved them, was so proud and happy every time he catch their attention.
He said spending time there was the best time of his life!!!

The worst thing happened to us here, was when we realized that one t-shirt and one shorts were stolen from inside our room!!! After investigating who could do that, I realized that every person working in this hotel, even the guys who are carrying suitcases, have access to any room!!!!
At the end, there was no point asking about our missing things and safety from persons entering our room, i spend rest of my vacation praying that nothing else is not going to be stolen and every morning and evening checking shoes, jewelry, documents and clothes. Terrible!!!
.

Room Tip: Choose rooms that are closer to main building, they are lot quieter.
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  • Stayed July 2013, traveled with family
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Helpful?
1 Thank Elly5212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2013

Just returned from this "New Hotel" 2nd to 13th August, do not go there terrible, worst resort ever, very shaby and not clean. Food is bland, repetitive, awful, you will get sick, as we did because they cannot cook food, either is raw or burnt to death, also dirty and no one in resuarant seems to be in charge? They let people touch food and put it back, people not wearing any shoes and wet swimwear in dining room?
Hurghada airport is very bad, with long ques and no air con in 40+C heat, airport staff and coach drivers all asking for money on top , no reps on the coach to resort to explain where you are going, we were let off at the "Serenity Hotel" which is the Sun City (very confusing) and is very large.Full of Germans, Russians and Polish, English are in minority, in the middle of no where, and a rubbish tip all around.
The beach is not children friendly and very sharp coral stops you entering the sea, not very good, many children with cut feet and legs, you need sea shoes the walk on the beach to stop cutting your feet.
Hurghada is in the middle of no where, and looks like a building site with unfinished buildins everywhere. People asking you for money every where you go, not nice at all.
Entertainment at hotel is awful and mainly by the in house team who work from early morning until 11pm at night?
Swimming pool is dirty, with plastic cups, food and small black bugs swimming with you, loud music all day until 11pm on a loop, only stops at lunch time, drives you mad, same thumping music over and over every day?
Rooms are very shaby, not 5*, we had a lizard in our family room for 5 days, running around and even across our bed, which was not very funny, could not catch it, had room fumigated and still lizard in rooms?
The food is awful and you will get sick at some stage of your holiday, because they do not understand about precautions with cooked and raw food, bad, bad, bad.
There are aso 4 road blocks from the airport to the resort with armed guards stopping traffic, don't know why nothing around but rubbish and desert for 10 miles?
All trips to Cairo and Luxor are cancelled, and rep eventually told us Hurghada not even safe?
Give Egypt a miss and go somewhere else, not good.

Room Tip: Don't go
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  • Stayed August 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eddie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swords, Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 12, 2013

I've just returned from a 2 week stay here, first of all our Thomas Cook rep did all he could to make our stay pleasant. The hotel wasn't very clean and full of rude Russians. Every day children threw stones at the glass panels outside the restaurant's until they shattered whilst the parents sat on watching, these were never replaced. The food was terrible, roast gristle as carvary and bird tongue soup as a starter, I didn't expect fish and chips but a proper variety of suitable food.
We spent a fortune going on trips all off which served a much higher quality of food than that of the hotel, bearing in mind some of these were made in a boats galley as opposed to 5* kitchen. The things we found enjoyable on this holiday were all outside of the hotels control,
Here are some things I found upsetting,,
Having to book into half empty restaurant because they refuse to use all the tables.
Serving your main to you while still eating starter.
A la carte, but you've to be in and out in 30 mins.
Being booked into Asia house restaurant , which had closed for business days earlier.
Pool water not sampled and tested during stay.
Sun beds reserved by 6 am.
Sun bed mattresses never washed down during our stay.
Pool area filthy, cleaned with a manky mop.
Pool toilets filthy, excrement on wall in gents.
Pool area very dangerous, had a slip myself and seen a few bad falls.
Food poor.
Drinks very poor, no international brands available for purchase.
The list could go on and on,,,,,
Would not recommend this Hotel, I think the dog we sent to the kennels had a much better break.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
1 Thank Catriona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 11, 2013

We stayed 12~26th July, 2 adults and 2 kids aged 10 and 12. We placed a great deal of faith in Thomas Cook, this being a new hotel for the operator in 2013, but we had experienced fabulous holidays in Turkey with TC the previous 2 years.
Let me start by saying this hotel could be so great - really spacious complex with the added bonus of sister hotel on same site, waterpark and mini theme park to keep the kids happy, big sprawling pool area, the main hotel/lobby/restaurant areas all nicely set out and spacious family rooms........however, there are just too many things wrong and based on my family's experience I could not recommend this hotel to anyone.
Service
We found the Reception staff very unhelpful and we waited an age for problems in the room to be resolved. When we arrived the room safe had been left closed by previous occupants and reception expected us to wait nearly 24 hrs before resolving the issue. Similar slow service when we reported fridge hadn't been filled or no fresh towels.
Food
The main buffet restaurant is ok for breakfast, plenty of variety but staff extremely slow to clear tables and keep on top of things. Lots of Russians and Polish pushing and shoving and just being incredibly rude. If this had been our only option then dining would not have been an enjoyable experience, however, Thomas Cook clients have free unlimited use of the A La Carte restaurants - the Italian, Royal (French of sorts) and Japanese were our favourites. The staff are very attentive in the A La Carte's. Strict Dress code (long trousers for gentlemen)
The main issue at the hotel is simply the filthy and unhygienic conditions we experienced;
1) room dirty upon arrival - covered in layer of dust, muck on the floor, shower floor area was covered in grime/mould. Finally cleaned to 'acceptable' standard day 10 of our stay
2) outside communal areas extremely dirty/unhygienic - pathways/pool bar area/toilets and pool area - the floor areas were absolutely filthy and we saw no evidence of any cleaning/mopping during first 9 days of our holiday. Food and drink was being served at pool bar and cannot see how food hygiene standards would be compliant given the dirty surfaces/floor areas
3) outside toilets around the hotel very dirty and usual cleaning protocol you would expect was not being followed. One toilet was blocked upon our arrival and this was only resolved day 10 of our stay following a meeting with the hotel owner
4) condition of the pool water (main pool and waterpark) were of unacceptable standard - cloudy with surface grime/debris in evidence. There was mould on areas of tiling and the grille surrounding the pool was filthy. Pool filters did not appear to be working and we did not see any sign of cleaning/testing of quality of pool water for 10 days
5) food hygiene was poor - staff directly handling food not wearing gloves, glasses and plates not washed properly, tables not wiped/cleaned in between sittings. The worst example I witnessed was during the daily1 hour ice cream service. A member of staff who minutes before had been mopping the floor in the pool bar area with a filthy mop came over to the freezer and started splitting the stack of plastic cups which would be used to serve ice cream. his hands went straight from the mop handle to the cups - no consideration for food hygiene protocol at all !!!!!
Numerous complaints were raised with Reception/Customer Relations Manager and an ineffective TC Rep. My husband and another family met directly with the hotel owner who appeared visibly shocked when viewed our photos/videos and promised things would change.
The Rep offered us a change of hotel on day 10 ....subject to us paying a surcharge (differential in cost). Aware that TUI moved a family free of charge due to conditions at the hotel.
We did see signs of cleaning during the last few days of our holiday - one employee swept dirty water from the pool area directly into the pool -some form of chemical cleaner was used to spot clean badly marked areas around the pool - this was in the middle of the day when pool was in full use and kids were running around. One guest felt ill because of the fumes. It really was a case of too little too late.
I think the TC Rep became overwhelmed with the volume of complaints and he was replaced the day before we left.
To top it all both myself and my husband were ill during the last week, and we have needed medical treatment back in the UK
We were relieved to be home but at the same time very upset - we work extremely hard all year to pay for our holiday and we feel so badly let down by Thomas Cook who have clearly failed in their duty of care to their customers given the unsanitary conditions at this hotel.
Please see photos I have posted.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Serenity Fun City

Property: Serenity Fun City
Address: Safaga Road | Hurghada, Red Sea, Makadi Bay, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #17 of 30 Hotels in Makadi Bay
Price Range (Based on Average Rates): $
Hotel Class:5 star — Serenity Fun City 5*
Number of rooms: 585
Official Description (provided by the hotel):
The Serenity Fun City is a 8-minute walk from the beach and located on the west bank of the Red Sea in the area of Makadi Bay. One of the most striking features is the Theme Park, a unique amusement park in the Red Sea Region, including the Aqua Park with a variety of water slides and pools for all age ranges, Luna park with various games, kids club, children's playgrounds, video games room and 7D cinema.. This Resort offers a main buffet restaurant and 5 a la carte restaurants - Italian, Asian, Sea Food, food court and 4 large bars either in the lobby or at the swimming pools with an aqua park view ... more   less 
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