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Makadi Bay
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All reviews animation team special thanks kids club makadi water world pool bar aqua park excellent resort mini disco fish perfect holiday restaurant staff tui rep main restaurant large pool house keeping ground floor family holiday
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Reviewed 4 weeks ago via mobile

We visited this hotel in start of December and it was really good and we enjoyed. Also animation team was really good but one boy called Kapo was really really really bad. He say to my daughter 13 years old to go with her outside from the hotel, that he wants her, and when she say no he started to touch her and be not good with her. It’s really not good and for this we will not come to this hotel anymore.

Date of stay: November 2019
Trip type: Traveled with family
Thank Amy122121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed_EAM, Manager at Jaz Makadi Oasis Resort & Club, responded to this reviewResponded 4 weeks ago

Dear Ms. Amy,

Thank you very much for sharing this important information with us, Please be informed that Jaz Hotels & Resorts has zero tolerance for sexual harassment. This person will be fired on the spot and will be black listed, and if you have told us while you were still in-house we could have called the tourism police to take him for criminal investigation, unfortunately this is only could have been done when you were on site.

Please accept our sincere apology for this individual -yet unaccepted- behavior.

Once again we thank you for your valuable comment which will help us in providing better service for our guests.

Best personal regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2020 via mobile

This hotel is absolutely wonderful. Great facilities but just a shame some things are charged.

On arrival a little hiccup at check in. We had two rooms, a family and a twin as a family of 5. Just be warned the family rooms are on the the other side of hotel to other rooms. For us not too much of a problem as have older teenagers but this was not mentioned on booking and it should flag up to the agents. It also causes another issue as our daughters room actually came under the club part of the hotel so when booking the a la carte restaurant they didn’t have the same entitlement. Reception were not great at sorting and thankfully the restaurant manager Mohammed saw our disappointment and sorted it immediately and got us a VIP table for the hassle.

The staff really do make this hotel a success. Mohammed (restaurant manager), Hassan (bar waiter), Kappo & Mano from Animation and Kamel (waiter) were a absolutely brilliant. So many others I could praise too but too many to mention. Their services and attention was outstanding I do hope the management praise them.

The hotel is so clean and I was surprised when we all got upset stomachs. We were careful with salad/water. I think water bottles for the room is not stored that well but I could be wrong.

We tried to use tennis courts but unfortunately nobody knew where the racquets were. Be great to get a few more Brits here too no need to worry here in Hurghada security is great and very friendly. Airport is tight and there are four scans when departing which is a bit of hassle but all very quick but men and women are segregated on scans.

Aqua park tickets were included with TUI we only went once but good fun. beware park closes 1230-2 for lunch. Shuttle bus was great.

Gardens and pools are stunning, def would return and so would are teenagers. The gala dinner at NY was wonderful. Good entertainment and the hotel went to a great deal of effort to put on a good day from 10.00 NYE to 0300 NY day. I would return for that alone!!!

Horse riding with SeaHorse stables is out of this world. Great time had!! You walk, trot and gallop across desert and beach. Just wonderful and great staff that accompany you.

Date of stay: January 2020
Trip type: Traveled with family
3  Thank Lemonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAZMAKADIOASIS, Guest Relation at Jaz Makadi Oasis Resort & Club, responded to this reviewResponded January 13, 2020

Dear Valued Family Lemonie,

Many thanks for sharing your extraordinary experience at Jaz Makadi Oasis Resort and Club. We are humbly proud for such words towards our team, hotel facilities and service.
It is also great to know how our team was able to help you during your stay and create special moments to make your time here an unforgettable experience
Please rest assured that your feedback are very rewarding to our team,
and we will share your kind words with members you mentioned in your nice review, would be delighted to host you once more in your 2nd home in the near future

Best Regards
Enas Mohamed
Guest Relations team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2019

From walking through the door to leaving we were treated as special. Nothing was a problem to anyone.This place is so clean and well kept both inside and out. Bar staff especially attentive and friendly. Pools were immaculately clean and well cared for, if a little cold.Despite what some people say about women on their own i never once felt uncomfortable if around the resort alone. Most staff I spoke to are desperate for tourists to return after years of bad press. i wll definately be returning.

Date of stay: November 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ChriswRowlandsGill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAZMAKADIOASIS, Guest Relation at Jaz Makadi Oasis Resort & Club, responded to this reviewResponded December 11, 2019

Dear Valued Family; Chrisw Rowlands

Many thanks for sharing your extraordinary experience at Jaz Makadi Oasis Resort and Club. We are humbly proud for such words towards our team, hotel facilities and service.
It is also great to know how our team was able to help you during your stay and create special moments to make your time here an unforgettable experience
Please rest assured that your feedback are very rewarding to our team,
and would be delighted to host you once more in your 2nd home in the near future

Best Regards
Enas Mohamed
Guest Relations team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2019

We enjoyed every minuite in this place .
Great animation team , Geat breakfast and dinner .
The pool and the beach was gorgeous .
The only thing that should be changed the charge for the GYM , SPA and the Aquapark ,

Date of stay: December 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank peternashaat2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAZMAKADIOASIS, Guest Relation at Jaz Makadi Oasis Resort & Club, responded to this reviewResponded December 9, 2019

Dear Valued Mr, peter nashaat

Many thanks for sharing this lovely review about our Hotel. We appreciate you taking time to share your experience. We are very delighted to read that you enjoyed your stay with us and that our facilities and service met your expectations. Once again thank you for choosing to stay with us at Jazz Makadi Oasis Resort & Club and we hope to see you again in the future.

Best Regards
Enas Mohamed
Guest Relations team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2019

My stay at this hotel was exceptional ... Everything was great ( the room, the heated pool, the food, and the snack bars) and overall this hotel offers a great value for money.
In particular, I would like to thank the staff for their hospitality & professionalism, specially Mr. Hany & Mr Mohamed Hegab, they were very friendly & professional.
I would definitely come back to this place and recommend it to my friends.

P.s:
The only downside of my stay was the poor/ super slow free wifi connection at the hotel, it really needs enhancement.
Thank you.

Date of stay: December 2019
Thank engamressam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAZMAKADIOASIS, Guest Relation at Jaz Makadi Oasis Resort & Club, responded to this reviewResponded December 8, 2019

Dear Valued, Eng Amr Essam

Thank you very much for sharing your positive review with other travelers on Tripadvisor. We are very delighted to read that you enjoyed your stay with us and that our facilities and service exceeded your expectations.
Please rest assured that your feedback is very rewarding to our team, and we will share your kind words with our team members, this also motivates the entire team to continue providing the best service for our guests.
We also appreciate your constructive feedback Concerning internet service, so we will seek further improvements in the near future.
Once again thank you, and we look forward to meeting you again at the Jaz Makadi Oasis
Resort & Club
Best wishes & Kind regards
Enas Mohamed

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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